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Online Casinos in general: StarGames experience (Page 42)

Topic created on 04th Jan. 2022 | Page: 42 of 168 | Answers: 1,676 | Views: 216,219
hustlehoff
Expert
Mariera wrote on 27.07.2022 at 01:58 clock: Not good at all the last win was not paid out because the technician would not have released the payout then it was suddenly I had an outstanding Deposit the end of the song 1200 euros less and weeks later get 10 free spins as compensation great then never get what run only on 0 euros

Can you prove that somehow? Such a thing can really claim anyone, so I take certainly no OC in the protection but something always sounds very adventurous and fake / badmouthing. Either you really screwed something up or it really came to a chargeback of any funds. As I said, without what you can prove difficult to believe you not at all.

Above all, your other postings are just as strange. You are so awesome in the minus everywhere which can be yes but here you are cheated by StarGames for 1200 euros, which has simply never been reported here, so it has never happened with them I think, and you mention that times so casually in a StarGames experience thread but so right pille palle instead of a huge barrel to open because of what everyone would have done if he does not get so much money. So ne I believe you somehow no word and I do not want to come across insulting but your whole profile and appear here is already really WIld

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StarGames_Official
Experienced

TranceBabe wrote on 07/26/2022 at 23:57
The support writes me that withdrawals only go to the account from which was deposited. Which is what I want to do all the time, but it doesn't work. No idea what is wrong with the support. Probably looked too deep into the glass during working hours. 🤷♀️ I've never had any problems with payouts there and I've won quite a bit there. Maybe it's because of that. 🙄

We contact here directly via Communicator and it will be solved today during the day

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Max_Bet
Expert
StarGames_Official wrote on 26.07.2022 at 22:47

There are regulations that you have to follow as a provider. The German money laundering law is just as much a regulation


We don't write the rules, we just follow them. Even if you find them "stupid"

If you want to "bypass" the bank, Deposit only with an e-wallet, Neteller or ApplePay. We have enough method to do that

And as many others confirmed earlier: withdrawals are in real time, with no waiting time

That's not entirely correct. When you started, Neteller didn't exist yet and to deposit you had to use Bank or PSC or KK or is that not true?

Normal MasterCard deposit did not work with Neteller and even when using PSC the win goes to the account or is that also not true?

If the legislator prescribes how you have to pay out, then I wonder why that is ONLY with you so that a sequence is to be observed ...

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TranceBabe
Expert

StarGames_Official wrote on 07/27/2022 at 08:59

We contact here directly via Communicator and it will be solved during the day today

Thank you very much for the quick help. The issue has been resolved and the payout has been taken care of. 👍

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StarGames_Official
Experienced

Max_Bet wrote on 27/07/2022 at 16:41
That's not quite correct. When you started Neteller didn't exist yet and to Deposit you had to use Bank or PSC or KK or is that not correct?

Normal MasterCard deposit didn't work with Neteller and even when using PSC the win goes to the account or is that also not true?

If the legislator prescribes how you have to pay out, then I wonder why that is ONLY with you so that an order is to be observed ...

This is also not quite correct. In the beginning we also had Trustly as a payment method. So you wanted to "bypass his / her bank", it was probably possible. 2-3 months later we added Neteller, another few months later MuchBetter as well. And now we have Apple Pay as well. So there are some options available if you don't want to pay in/out with/to bank


We don't want to make any statements about this, like other providers follow / don't follow or implement / don't implement the different laws. It may be that we have one of the strictest implementations for the money laundering law on the market, but we see this more as a sign of security. Not to mention that this implementation allows us to process payouts in real time

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evopower140
Expert
I just have to say that I find the activity of StarGames in this forum top. No other casino does this

Everyone can talk about the RTPs and the like which are really not good but you know that after two or three deposits but it has a certain sense of security if you should really win something that you have your money uncomplicated and promptly

I have to praise StarGames really times for the customer service here in the forum

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evopower140
Expert
Ok LOL just praised already come the problems 😹😹

Have won with the wheel of fortune 50 cents go into Book of Rar and directly free spins 45 euros cool now I wanted to pay out the and lo and behold only bank account I will not run casino stuff through my bank
There is also no option according to support so account can be closed since I have no other option bank I do not want Skrill and Neteller the not so I can do nothing

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upola
Legend
I just won a 100% bonus on Wheel of Fortune,when I went to Deposit it was of course Cashback again.

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Max_Bet
Expert
StarGames_Official wrote on 28.07.2022 at 08:49




We do not want to make any statements about this, like other providers follow / do not follow or implement / do not implement the different laws. It may be that we have one of the strictest implementations for the money laundering law on the market, but we see this more as a sign of security. Not to forget also that this implementation allows us to process payouts in real time

--- unnecessary note/comment removed by Caro ---


evopower140 wrote on 07/28/2022 at 11:29 am: Ok LOL just praised already come the problems 😹😹

Have won with the wheel of fortune 50 cents go into Book of Rar and directly free spins 45 euros cool now I wanted to pay out the and lo and behold only bank account I will not run casino stuff through my bank
There is also no option according to support so account can be closed since I have no other option bank I do not want Skrill and Neteller the not so I can do nothing


😁 🤦♀️

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Max_Bet
Expert

StarGames_Official wrote on 07/28/2022 at 08:49 AM


We do not want to make any statements about this, like other providers follow / do not follow or implement / do not implement the different laws. It may be that we have one of the strictest implementations for the money laundering law in the market, but we see this more as a sign of security. Not to mention that this implementation allows us to process payouts in real time

You kick your customers and kowtow to the state. But the state will never Deposit money with you ...

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