evopower140 wrote on 28.07.2022 at 11:29: Ok LOL just praised already come the problems 😹😹
Have won with the wheel of fortune 50 cents go into Book of Rar and directly free spins 45 euros cool now I wanted to pay out the and lo and behold only bank account I will not run casino stuff through my bank
There is also no option according to support so account can be closed since I have no other option bank I do not want Skrill and Neteller the not so I can do nothing
There's always a solution - we contacted you via email through our customer service and it will be solved today.
so I find StarGames actually quite okay and finds also great that here even someone from the site is registered and answers questions or takes a stand on all discussions.
however, I had to determine today also there is what to criticize.i had today 10freispiele.hoch played on 50euro & wanted to pay out.had only the possibility on credit cards payout.is so far still in order.however, I had already made there with 2kreditkarten Einzahlungen.mit one 11 & with the other 39euro or more..instead of me is free to choose one of the two cards is transferred to one card 11 euro & on the other 39euro.i was then told in chat I can only decide freely when the respective Deposit amounts were transferred back to the respective deposit methods.I would understand it possibly just so for money laundering & bla if I had deposited u won.I had but fs without deposit & that has nothing to do with money laundering then?!have never experienced such a thing in the casino that a payout is split unintentionally on two cards!
roccoammo11 wrote on 29.07.2022 at 14:52 clock: so I find StarGames actually quite okay and finds also great that here even someone from the site is registered and answers questions or takes a stand on all discussions.
however, I had to determine today also there is what to criticize.i had today 10freispiele.hoch played on 50euro & wanted to pay out.had only the possibility on credit card payout.is so far still in order.however, I had already made there with 2kreditkarten Einzahlungen.mit one 11 & with the other 39euro or more..instead of me is free to choose one of the two cards is transferred to one card 11 euro & on the other 39euro.i was then told in chat I can only decide freely when the respective Deposit amounts were transferred back to the respective deposit methods.I would understand it possibly just so for the purpose of money laundering & bla if I had deposited u won.I had but fs without deposit & that has nothing to do with money laundering then?!have never experienced such a thing in the casino that a payout is split unintentionally on two cards!
Thanks for your feedback! We understand that sometimes it can be annoying and complicated, but in this case the rules are relatively simple: we pay back there the same values from which you deposited the money. Whether you actually achieved the wins with this deposit from this method or with no-deposit free spins doesn't matter here
After we have paid back everything on the original methods, you are free to choose where the rest of the money should go
So I can also only positive reports, the only drawback is the split in some payouts (not always), yesterday I had a good win for my circumstances, but the payout was split 3/4 on Paysafe rest on account, both waved through and approved, but the split not quite understand.If you want to find the hair in the soup, then I am still missing 2-3 games from the arcade, but otherwise I can not complain so far
Since I have a few questions for the official representative, I'll share my experience.
Positive:
- very fast payout when it comes to it
- a contact person here in the forum is top
- The free spins won from the Races equals 1€ per spin!!!
- Cashback with 10- 20 x turnover condition
Negative:
- very low RTP, big wins to achieve is more difficult and costs more spins (Purely mathematical)
- Cashback with more than 20x turnover condition usually x35
- In Red Tiger slots a spin takes more than 5 seconds, usually 6 to 7 seconds
- The runtime of the races is now 3 to 4 hours, before 1 hour
-Slot selection may become steadily more
Since I only play mobile via smartphone :
- I play via Chrome, but I'm permanently annoyed with the popup "install the app", once no should be enough...
- Filter is missing to search the slots by Provider
Personal Conclusion :
Of the regulated casinos StarGames is one of the best
Currently leading the table in the second league, but:
If you still offer normal RTP, but would rather deduct the taxes per spin and increase the game selection, you could certainly play at the top in the first league
Now my questions to the representative:
1.
It has happened to me several times now that I cannot cash out
So I request the payout and get to the step after confirming my password
After that I get this error message :
The payout cannot be executed, because a game round has not been finished/is open
But I have no more open game rounds! Apart from that, it is irrelevant whether a game has not yet been completed if you want to cash out.
2. The red highlighted number of notification and promotions (currently exactly 7) how can they be deleted and marked as read / noted???
3. Why was the runtime of the Races ( 3 to 4h now) so increased and the Races with 1h removed???
Please reintroduce
Deposited 20€ three times each, spun to 0,10€ / 0,20€ (BoR Bonusspins, Lord of the Ocean and Crystal Ball)..
Conclusion: 1x free spins in Crystal Ball (win: 1,10€ xD), otherwise in the Basegame 0,05/0,10€ wins, basically 60€ run down uneventfully
So better pull the money from the machine and knock directly in front of the bank in the trash can, you have saved the time for pressing down 🤷♂️..
Thorin2017 wrote on 02/08/2022 at 11:34: Since I have a few questions for the official representative I'll share my experience.
Positives:
- very fast payout when it comes to it
- a contact person here in the forum is top
- The free spins won from the Races equals 1€ per spin!!!
- Cashback with 10- 20 x turnover condition
Negative:
- very low RTP, big wins to achieve is more difficult and costs more spins (Purely mathematical)
- Cashback with more than 20x turnover condition usually x35
- In Red Tiger slots a spin takes more than 5 seconds, usually 6 to 7 seconds
- The runtime of the races is now 3 to 4 hours, before 1 hour
-Slot selection may become steadily more
Since I only play mobile via smartphone :
- I play via Chrome, but I'm permanently annoyed with the popup "install the app", once no should be enough...
- Filter is missing to search the slots by Provider
Personal Conclusion :
Of the regulated casinos StarGames is one of the best
Currently leading the table in the second league, but:
If you still offer normal RTP, but would rather deduct the taxes per spin and increase the game selection, you could certainly play at the top in the first league
Now my questions to the representative:
1.
It has happened to me several times now that I cannot cash out
So I request the payout and get to the step after confirming my password
After that I get this error message :
The payout cannot be executed, because a game round has not been finished/is open
But I have no more open game rounds! Apart from that, it is irrelevant whether a game has not yet been completed if you want to cash out.
2. The red highlighted number of notification and promotions (currently exactly 7) how can these be deleted and marked as read / noted???
3. Why was the runtime of the Races ( 3 to 4h now) so increased and the Races with 1h removed??
Please reintroduce
Thanks in advance for the answers
Edit from Caro: paragraphs have been removed
I'm happy there as well.
Normal RTPs yes
Problems are fixed quickly I find good.
2 3 old classics of the Novos still and then fits the
Thorin2017 wrote on 02/08/2022 at 11:34: Since I have a few questions for the official representative I'll share my experience.
Positives:
- very fast payout when it comes to it
- a contact person here in the forum is top
- The free spins won from the Races equals 1€ per spin!!!
- Cashback with 10- 20 x turnover condition
Negative:
- very low RTP, big wins to achieve is more difficult and costs more spins (Purely mathematical)
- Cashback with more than 20x turnover condition usually x35
- In Red Tiger slots a spin takes more than 5 seconds, usually 6 to 7 seconds
- The runtime of the races is now 3 to 4 hours, before 1 hour
-Slot selection may become steadily more
Since I only play mobile via smartphone :
- I play via Chrome, but I'm permanently annoyed with the popup "install the app", once no should be enough...
- Filter is missing to search the slots by Provider
Personal Conclusion :
Of the regulated casinos StarGames is one of the best
Currently leading the table in the second league, but:
If you still offer normal RTP, but would rather deduct the taxes per spin and increase the game selection, you could certainly play at the top in the first league
Now my questions to the representative:
1.
It has happened to me several times now that I cannot cash out
So I request the payout and get to the step after confirming my password
After that I get this error message :
The payout cannot be executed, because a game round has not been finished/is open
But I have no more open game rounds! Apart from that, it is irrelevant whether a game has not yet been completed if you want to cash out.
2. The red highlighted number of notification and promotions (currently exactly 7) how can these be deleted and marked as read / noted???
3. Why was the runtime of the Races ( 3 to 4h now) so increased and the Races with 1h removed???
Please reintroduce
Thanks in advance for the answers
Edit from Caro: paragraphs have been removed
Thanks for the feedback, we really appreciate it. Here are the answers to your questions and below is our feedback on your general comments.
Open game round on a count out: it can happen with game provider integrations that technically a round is closed later. This can have several reasons, but most of the time it is simply a delay in communication between our platform and the game providers. It is also not "StarGames specific" and it can happen with other providers as well
We currently have a workaround for this that we could suggest: if it happens to you again, briefly open Book of Ra. A bet is not necessary. Then close the game and try to make the Deposit again. If this does not solve your problem, please contact us at hilfe@stargames.de and we will quickly find the open round, close it and your withdrawal will be processed.
Clicking on the notifications will mark them as "read"
So we can pay out higher prizes. At the same time, we noticed that the activity and the number of players during the day was - understandably - not as high as in the evening. But we understand your feedback and we are switching to a hybrid model: starting from September, the races will stay longer during the day, and in the evening we will shorten them again to 1 hour
If you would still offer normal RTP, but rather deduct the taxes per spin and increase the game selection, you could definitely play at the top of the Premier league.
We would like to suggest our Extra Spins slots for everyone - these have a concept from the Spielos, and the gaming experience is significantly improved on these. The payout ratio on Extra Spins slots is also 94%.
Filters for providers and the pop-up about the app we will still check
StarGames experience
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There's always a solution - we contacted you via email through our customer service and it will be solved today.
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StarGames experience
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Jesss711
Classic wolf in sheep's clothing 😂
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however, I had to determine today also there is what to criticize.i had today 10freispiele.hoch played on 50euro & wanted to pay out.had only the possibility on credit cards payout.is so far still in order.however, I had already made there with 2kreditkarten Einzahlungen.mit one 11 & with the other 39euro or more..instead of me is free to choose one of the two cards is transferred to one card 11 euro & on the other 39euro.i was then told in chat I can only decide freely when the respective Deposit amounts were transferred back to the respective deposit methods.I would understand it possibly just so for money laundering & bla if I had deposited u won.I had but fs without deposit & that has nothing to do with money laundering then?!have never experienced such a thing in the casino that a payout is split unintentionally on two cards!
This post has been translated automatically
StarGames experience
Liked this post:
roccoammo11
Thanks for your feedback! We understand that sometimes it can be annoying and complicated, but in this case the rules are relatively simple: we pay back there the same values from which you deposited the money. Whether you actually achieved the wins with this deposit from this method or with no-deposit free spins doesn't matter here
After we have paid back everything on the original methods, you are free to choose where the rest of the money should go
This post has been translated automatically
StarGames experience
Liked this post:
StarGames_Official
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StarGames experience
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Jesss711
Stargames used to be one of the best Online Casinos but that was a long time ago and doesn't even come close to comparing to now
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StarGames experience
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StarGames_Official
Positive:
- very fast payout when it comes to it
- a contact person here in the forum is top
- The free spins won from the Races equals 1€ per spin!!!
- Cashback with 10- 20 x turnover condition
Negative:
- very low RTP, big wins to achieve is more difficult and costs more spins (Purely mathematical)
- Cashback with more than 20x turnover condition usually x35
- In Red Tiger slots a spin takes more than 5 seconds, usually 6 to 7 seconds
- The runtime of the races is now 3 to 4 hours, before 1 hour
-Slot selection may become steadily more
Since I only play mobile via smartphone :
- I play via Chrome, but I'm permanently annoyed with the popup "install the app", once no should be enough...
- Filter is missing to search the slots by Provider
Personal Conclusion :
Of the regulated casinos StarGames is one of the best
Currently leading the table in the second league, but:
If you still offer normal RTP, but would rather deduct the taxes per spin and increase the game selection, you could certainly play at the top in the first league
Now my questions to the representative:
1.
It has happened to me several times now that I cannot cash out
So I request the payout and get to the step after confirming my password
After that I get this error message :
The payout cannot be executed, because a game round has not been finished/is open
But I have no more open game rounds! Apart from that, it is irrelevant whether a game has not yet been completed if you want to cash out.
2. The red highlighted number of notification and promotions (currently exactly 7) how can they be deleted and marked as read / noted???
3. Why was the runtime of the Races ( 3 to 4h now) so increased and the Races with 1h removed???
Please reintroduce
Thanks in advance for the answers
Edit by Caro: paragraphs have been removed
This post has been translated automatically
StarGames experience
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Conclusion: 1x free spins in Crystal Ball (win: 1,10€ xD), otherwise in the Basegame 0,05/0,10€ wins, basically 60€ run down uneventfully
So better pull the money from the machine and knock directly in front of the bank in the trash can, you have saved the time for pressing down 🤷♂️..
This post has been translated automatically
StarGames experience
Liked this post:
StarGames_Official
I'm happy there as well.
Normal RTPs yes
Problems are fixed quickly I find good.
2 3 old classics of the Novos still and then fits the
This post has been translated automatically
StarGames experience
Liked this post:
garfield68, 
Max_Bet, 
Niroht, 
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Thanks for the feedback, we really appreciate it. Here are the answers to your questions and below is our feedback on your general comments.
We currently have a workaround for this that we could suggest: if it happens to you again, briefly open Book of Ra. A bet is not necessary. Then close the game and try to make the Deposit again. If this does not solve your problem, please contact us at hilfe@stargames.de and we will quickly find the open round, close it and your withdrawal will be processed.
We would like to suggest our Extra Spins slots for everyone - these have a concept from the Spielos, and the gaming experience is significantly improved on these. The payout ratio on Extra Spins slots is also 94%.
Filters for providers and the pop-up about the app we will still check
This post has been translated automatically