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Online Casinos in general: StarGames experience (Page 30)

Topic created on 04th Jan. 2022 | Page: 30 of 165 | Answers: 1,644 | Views: 203,300
Daniel1988
Experienced

StarGames experience

22nd Mar. 2022, at 05:44 am CET#294
0 Likes

Nobody has liked this post so far
Notes regarding the bonus spins that were unfairly deducted are not taken seriously. One is virtually waved off as a liar and people who Deposit here more than enough and can probably show more losses than wins, are not taken seriously anyway!
Quite sad and disrespectful handling, which no longer deserves to be supported......
Inhumane to the no longer goes I say to it only!

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Daniel1988
Experienced

StarGames experience

22nd Mar. 2022, at 05:53 am CET#295
2 Likes

Liked this post: Anonym, Avatar von Jesss711 Jesss711
Several players have cited this error but the casino of course knows better, sitting virtually right next to you while gambling 😂
I'm not at all about it to get something refunded, just times to give people the feeling to be taken seriously would be a start!
You seem to forget that exactly these support you day after day / finance...

This post has been translated automatically

StarGames_Official
Experienced

StarGames experience

22nd Mar. 2022, at 06:58 am CET#296
1 Like

Liked this post: Avatar von gamble1 gamble1
Daniel1988 wrote on 22.03.2022 at 05:53: Several players have cited this error but the casino of course knows better, sitting virtually right next to you when gambling 😂
I'm not at all about to get something refunded, just times to give people the feeling to be taken seriously would be a start!
You seem to forget that they support/finance you day after day...

Hello Daniel,

Thank you for your comments. Here are our responses to them

- So far two players have reported this problem to us with Bonus Spins. You and Antihero1335

- The fact that we have looked at your sessions in detail including all individual spins and investigated, shows that we take your reports seriously

- If we don't see any errors in the replays and we can't even verify your report during our test games, there is unfortunately little we can do

- We also wrote earlier: if you experience it again, we ask for a screenshot or video, so that we have a proof

Thank you very much.

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dersawen
Top Member

StarGames experience

22nd Mar. 2022, at 02:34 pm CET#297
0 Likes

Nobody has liked this post so far
so in short, you have to record every session with you by video?

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Bluff
Expert

StarGames experience

22nd Mar. 2022, at 03:06 pm CET#298
0 Likes

Nobody has liked this post so far
dersawen wrote on 22.03.2022 at 14:34: so in short you have to video every session with you?

For older people of course very advantageous to play there if you have no idea about such things 😅

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Anonym

StarGames experience

28th Mar. 2022, at 05:28 am CEST#299
0 Likes

Nobody has liked this post so far
Times by the way...

Wasn't there an "announcement" at the turn of the year that StarGames wanted to rethink the bonus structure...?
I think I can remember that the StarGames-offical-fun-bird once said something like that?

I ask only times, because I still, only these "wonderful" offers with "cashbacks a la StarGames" reingeknallt get, otherwise but of course... nix ^^...

But well, would have been nen miracle, if this announcement was not also once again only hot air.

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Katyanoack
Experienced

StarGames experience

28th Mar. 2022, at 08:07 am CEST#300
0 Likes

Nobody has liked this post so far
Does anyone know how long it takes to get paid?

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ruhrpott
Expert

StarGames experience

28th Mar. 2022, at 08:22 am CEST#301
0 Likes

Nobody has liked this post so far
The first withdrawal within 24 hours, all others in maximum 5 minutes, at least on Skrill, Paysafecard and via Trustly

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Katyanoack
Experienced

StarGames experience

28th Mar. 2022, at 08:34 am CEST#302
0 Likes

Nobody has liked this post so far
ruhrpott wrote on 28.03.2022 at 08:22: The first payout within 24 hours, all others in a maximum of 5 minutes, at least on Skrill, Paysafecard and via Trustly

Cashed out to account

Thanks for the info 😏

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StarGames_Official
Experienced

StarGames experience

29th Mar. 2022, at 09:09 am CEST#303
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Antiheld1335 wrote on 28.03.2022 at 05:28: Times by the way...

Wasn't there an "announcement" at the turn of the year that StarGames wanted to rethink the bonus structure...?
I think I remember that the StarGames-offical-fun-bird had told something like that?

I ask only times, because I still, only these "wonderful" offers with "cashbacks a la StarGames" reingeknallt get, otherwise but of course... nix ^^...

But well, would have been nen miracle, if this announcement was not also once again only hot air.

We have communicated that we are working on it. As you might imagine, changing such a system takes time. On top of that we have our hands full with other improvements, new game providers and the implementation of the technical requirements of the new regulation

The new bonus structure is coming, but we can't say today when exactly it will be

Thank you for your patience.

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