Wutmaennchen wrote on 09/03/2022 at 15:20
Thanks for the feedback.
The free spins you credit as part of promotions are investments to get players to play. You are not doing this out of charity.
Mathematically, of course, nothing is taken away. But purely emotionally it is.
Why can't you change that? Especially since you understand that it's annoying for the player? Shouldn't player satisfaction have the highest priority? A satisfied player brings money, a non-playing player brings no money.
What is the USP in your casino? If I wanted to find a new casino to play at, why would I choose yours? Why should I choose yours and not another one?
Thanks for the questions and comments, allow us to go through them one by one
The free spins you credit as part of promotions are investments to get players to play, after all.
We also see it as a reward for those who play with us despite the new regulations. But from a purely economic point of view, you're right. And from a purely economic point of view, we also have to make sure that we follow all the regulatory requirements and that we don't exceed our marketing budget.
Why can't you change that? Especially since you understand that it's annoying for the player?
Exactly for the two reasons above
Shouldn't player satisfaction be the top priority?
Yes, of course. But can't 10 euros be satisfactory? If you have 0 Euro in your account and then you get 10 Euro from the free spins, which you can use to continue playing - we see it as something that can increase player satisfaction. Even if you then win something with this 10 euros and can pay out in the amount of 30 or 50 euros or even more. Happened several times, including yesterday's action - the comments for this are in the menu item "No Deposit Bonus" here on GJ
We think that a payout of 30 or 50 euros, virtually "out of nowhere" already increases player satisfaction
What is the USP of your casino? So if I wanted to look for a new casino to play at, why would I choose yours and not another? Why should I choose yours and not another one?
We would summarize it with the following points, and hope that the GJ team does not see them as advertising. If they do, please feel free to remove the lower points:
The best (and some exclusive) Novoline classics and all new releases are available to play at our site
We have applied for the German license and already follow all the requirements of the State Treaty on Gambling - player safety is our priority
Lightning fast payouts, within minutes - many players have already confirmed in this thread
A variety of offers - maybe not all offers appeal to all players, however, we regularly have something worth stopping by for
Real money free spins.
All other cashbacks and rewards with lower turnover requirements. We may credit smaller amounts, but these are usually with turnover requirements of 10x or 20x
We hope that the above answers your questions. Otherwise, we will be happy to help you via Communicator.
StarGames_Official wrote on 09/03/2022 at 15:56
We would summarize it with the following points, and hope that the GJ team doesn't see them as advertising. If they do, then of course feel free to remove the lower points:
The best (and some exclusive) Novoline classics and all new releases are available to play with us
We have applied for the German license and already follow all the requirements of the State Treaty on Gambling - player safety is our priority
Lightning fast payouts, within minutes - many players have already confirmed in this thread
A variety of offers - maybe not all offers appeal to all players, however, we regularly have something worth stopping by for
Real money free spins.
All other cashbacks and rewards with lower turnover requirements. We may credit smaller amounts, but these are usually with turnover requirements of 10x or 20x
We hope that the above answers your questions. Otherwise, we are also available via Communicator.
Exactly because of this "free spins are capped at max.10€" you have lost me as a customer. And I am 100% not the only one. These 10€ are a mockery for every player who plays higher with you
13337 wrote on 09.03.2022 at 16:08
Exactly because of this "free spins are capped at max.10€" you lost me as a customer. And I am 100% not the only one. These 10€ are a mockery for every player who plays higher with you
You can be glad that you get something for free. The action is great and there other casinos can take an example.
10€ guarantee to continue playing
So I can report so nothing bad, payouts are always granted Fix, with Paysafe even after 2-5Min on the account! Free spins that are given I like to take, but what I find a bit hard is when you first have to put amount xxx on a slot to get times 10 or 20 free spins, if you fight so the free spins there should be no cap, otherwise I can live with it!I'm just unfortunately missing a few classics from the arcade of yesteryear such as King of Cards or Money Game! At least there is the pirate lady now to play.
Kapyi wrote on 09.03.2022 at 16:31
You can be glad that you get something for free at all. The action is super and there other casinos can take an example.
10€ guarantee to continue playing
Is nice if you can be happy about 10 €. For me, 10 € are a mockery, at z.b stake I get alone every week about 100 € real money, per month again 400 € and per level also between 100-400 €. Even at tipico you get 50-100€ from time to time. Since I prefer to choose such providers, instead of StarGames.
The fact that you respond to criticism in a public forum, for example, is such a USP for me
I can't think of any Provider who does that anywhere else.
I didn't know, for example, that there are regulatory requirements. Can you elaborate on that?
Not that you have to prove anything, but that is certainly interesting in general.
If there are guidelines from the government about what you are allowed / not allowed / allowed up to a certain point, it is perhaps a bit more comprehensible for players why that is so.
The other listed points, except perhaps the Novos, can and do others.
My criticism is purely about the emotion from a player's point of view in the action described.
And gambling and a customer relationship are made up of emotions.
Turning 0 EUR into 10.00 EUR -> positive.
From the 10.00 EUR maybe 30.00 EUR or 50.00 EUR to win -> very positive.
You have won the players for the moment.
But the course 0,00 EUR -> 46,00 EUR (or more) -> 10,00 EUR is negative. And this is exactly the point I criticized.
Of course there are players who don't care and are happy about the 10,00 EUR.
But the players who see it the same way as I do, and there are some as you can read here, you have lost, possibly forever.
Therefore, finally my suggestion for improvement: No cap, no small print, that would be already 2 USPs
The invisted money comes in this area in the vast majority of cases back to the casino with a good win.
Sarkasto wrote on 09.03.2022 at 15:42
10€ quasi real money free you call nen joke? then tell me a few of your casinos where there are more generous offers?
Yes I call that a joke and apparently I'm not the only one here who thinks so.
At Boombang you get every Friday 20 turnover free games on 25cent.... What you win from it is capped at zero. With it I, and also some others here in the forum already paid out the öfteren 3-digit....
Ditmar wrote on 10.03.2022 at 08:24 clock: Just do not accept the free spins, but is only a lure, so that you Deposit again.If an email comes with offer free spins, delete email and do not log in, so you are not tempted and do not have to be angry.
So now let's be honest, referring to the €10 cap on the Super Spin promotion:
My balance was at 0.00 € and of course I was happy that I can win (maximum) 10 € real money (!) And can gamble accordingly. Sure if you win in those freespins more than just the tenner then you are already extremely annoyed ... but you do not have to use it? Okay ... everyone here would usen it because just for Free
We can now turn forever in circles, everyone gives his opinion and many more people read the thread here and think their part. Some casinos have these Bonuses, others have those. "Here I get XYZ euros a week" ... "Here you always get XYZ euros as cashback" ...it also always depends on what "level" you play? High-rollers laugh their heads off about it ... Low-rollers, on the other hand, are happy to take the tenner and try their luck.
Overall, StarGames is certainly not the casino it used to be, but how could it be? We don't need to discuss that because it has already been done long enough. Those who play on SG know why they do it there - just like I do. Apart from the x-many rules that SG has to follow, I (!) feel well taken care of there and have nothing to complain about so far
Apart from that, I have already taken some amounts from various FreeSpin promotions that were "profitable" and have been invested immediately so that you do not gamble it away again
StarGames experience
Liked this post: Anonym,
Max_Bet, 
Nifrema
Thanks for the questions and comments, allow us to go through them one by one
We also see it as a reward for those who play with us despite the new regulations. But from a purely economic point of view, you're right. And from a purely economic point of view, we also have to make sure that we follow all the regulatory requirements and that we don't exceed our marketing budget.
Exactly for the two reasons above
Yes, of course. But can't 10 euros be satisfactory? If you have 0 Euro in your account and then you get 10 Euro from the free spins, which you can use to continue playing - we see it as something that can increase player satisfaction. Even if you then win something with this 10 euros and can pay out in the amount of 30 or 50 euros or even more. Happened several times, including yesterday's action - the comments for this are in the menu item "No Deposit Bonus" here on GJ
We think that a payout of 30 or 50 euros, virtually "out of nowhere" already increases player satisfaction
We would summarize it with the following points, and hope that the GJ team does not see them as advertising. If they do, please feel free to remove the lower points:
We hope that the above answers your questions. Otherwise, we will be happy to help you via Communicator.
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
Exactly because of this "free spins are capped at max.10€" you have lost me as a customer. And I am 100% not the only one. These 10€ are a mockery for every player who plays higher with you
This post has been translated automatically
StarGames experience
Liked this post: Anonym,
Max_Bet, 
Nifrema
You can be glad that you get something for free. The action is great and there other casinos can take an example.
10€ guarantee to continue playing
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
Is nice if you can be happy about 10 €. For me, 10 € are a mockery, at z.b stake I get alone every week about 100 € real money, per month again 400 € and per level also between 100-400 €. Even at tipico you get 50-100€ from time to time. Since I prefer to choose such providers, instead of StarGames.
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
I can't think of any Provider who does that anywhere else.
I didn't know, for example, that there are regulatory requirements. Can you elaborate on that?
Not that you have to prove anything, but that is certainly interesting in general.
If there are guidelines from the government about what you are allowed / not allowed / allowed up to a certain point, it is perhaps a bit more comprehensible for players why that is so.
The other listed points, except perhaps the Novos, can and do others.
My criticism is purely about the emotion from a player's point of view in the action described.
And gambling and a customer relationship are made up of emotions.
Turning 0 EUR into 10.00 EUR -> positive.
From the 10.00 EUR maybe 30.00 EUR or 50.00 EUR to win -> very positive.
You have won the players for the moment.
But the course 0,00 EUR -> 46,00 EUR (or more) -> 10,00 EUR is negative. And this is exactly the point I criticized.
Of course there are players who don't care and are happy about the 10,00 EUR.
But the players who see it the same way as I do, and there are some as you can read here, you have lost, possibly forever.
Therefore, finally my suggestion for improvement: No cap, no small print, that would be already 2 USPs
The invisted money comes in this area in the vast majority of cases back to the casino with a good win.
This post has been translated automatically
StarGames experience
Liked this post:
Jesss711
Yes I call that a joke and apparently I'm not the only one here who thinks so.
At Boombang you get every Friday 20 turnover free games on 25cent.... What you win from it is capped at zero. With it I, and also some others here in the forum already paid out the öfteren 3-digit....
This post has been translated automatically
StarGames experience
Liked this post:
Saphira
This post has been translated automatically
StarGames experience
Liked this post:
Saphira
Seh I also so 👍
This post has been translated automatically
StarGames experience
Liked this post:
garfield68, 
StarGames_Official
My balance was at 0.00 € and of course I was happy that I can win (maximum) 10 € real money (!) And can gamble accordingly. Sure if you win in those freespins more than just the tenner then you are already extremely annoyed ... but you do not have to use it? Okay ... everyone here would usen it because just for Free
We can now turn forever in circles, everyone gives his opinion and many more people read the thread here and think their part. Some casinos have these Bonuses, others have those. "Here I get XYZ euros a week" ... "Here you always get XYZ euros as cashback" ...it also always depends on what "level" you play? High-rollers laugh their heads off about it ... Low-rollers, on the other hand, are happy to take the tenner and try their luck.
Overall, StarGames is certainly not the casino it used to be, but how could it be? We don't need to discuss that because it has already been done long enough. Those who play on SG know why they do it there - just like I do. Apart from the x-many rules that SG has to follow, I (!) feel well taken care of there and have nothing to complain about so far
Apart from that, I have already taken some amounts from various FreeSpin promotions that were "profitable" and have been invested immediately so that you do not gamble it away again
This post has been translated automatically