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Online Casinos in general: StarGames experience (Page 25)

Topic created on 04th Jan. 2022 | Page: 25 of 168 | Answers: 1,674 | Views: 215,737
KevinKKS
Rookie
Cona87 wrote on 09/03/2022 at 13:52
Look further up, once had free spins with 280 euros win, of which I got to keep 10 euros

That hurts 🤦🏻♂️

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Butterbrezel
Elite
I don't know who comes up with such ideas, but he/she urgently needs training.

Is it motivating for the customer if you give him something and then take away significantly more?

The customer remembers the taking away, not the giving. And if you win 46 EUR through a gift, but only get to keep 10 EUR, 36 EUR have been taken away.

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Falko
Icon
Wutmaennchen wrote on 09.03.2022 at 14:27: I don't know who comes up with such ideas, but he/she urgently needs training.

Is it motivating for the customer if you give him something and then take away significantly more?

The customer remembers the taking away, not the giving. And if you win 46 EUR through a gift, but only get to keep 10 EUR, 36 EUR have been taken away.


Better would be, if one would credit the complete Bonus money and it is not real money for it ? Since one must find then here a compromise. If everything would be credited as real money, then it would probably be too expensive for the casino

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KevinKKS
Rookie
Falko wrote on 09.03.2022 at 14:39
Better would be, if one the complete Bonus money would credit and it for it no real money is ? Since one must find yes then here a compromise. If everything would be credited as real money, then it would probably be too expensive for the casino

So my opinion 10 euros real money bring me nothing I would never pay out think so it is with everyone here..... rather bonus money which must then be converted from me I found better

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danny005
Elite
Falko wrote on 09.03.2022 at 14:39
Better would be, if one would credit the complete Bonus money and it is for it no real money ? Since one must find yes then here a compromise. If everything would be credited as real money, then it would probably be too expensive for the casino

The win from the free spins you still have to convert at least 1x. But would also be in favor if you get everything as bonus money and because of me also 5x must convert.

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Butterbrezel
Elite
Falko wrote on 09.03.2022 at 14:39
Better would be, if one would credit the complete Bonus money and it is for it no real money ? Since one must find yes then here a compromise. If everything would be credited as real money, then it would probably be too expensive for the casino

The casino earns enough money and would earn even more money with customer loyalty measures. A cap of 10.00 EUR real money winnings is exactly the opposite of customer loyalty.

How much EUR does the casino invest in the freespins? So what value do they have? This is only a small matter when you consider the revenue dimensions.

Unlike sports betting to compare odds, it is eig. pointless to play at several casinos -> except just by the bonus actions.

If you get free spins as a gift, so e.g. 300.00 EUR win without even having invested a cent -> good feeling. There you play again. And if it's also a reputable casino that pays out cleanly, why should you change the casino?

The satisfied player brings the 300.00 EUR sometime again and pays even more, usually.
The player annoyed by such actions never plays in this casino again.

The answer is clear, which would be better for the casino.

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Falko
Icon
danny005 wrote on 09.03.2022 at 14:50:The win from the free spins you still have to convert at least 1x. But would also be in favor if you get everything as Bonus money and because of me also 5x must convert.

If the community does not like that, you can discuss here how you could do it differently, but the casino can also live well. The manager always reads everything here. I also think it would be better to credit everything as bonus money and then you have to convert it until it becomes real money. Only 5x I think but will probably be too little here as a deal

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StarGames_Official
Experienced
Wutmaennchen wrote on 09.03.2022 at 14:27: I don't know who comes up with such ideas, but he/she urgently needs training.

Is it motivating for the customer if you give him something and then take away significantly more?

The customer remembers the taking away, not the giving. And if you win 46 EUR with a gift, but only get to keep 10 EUR, 36 EUR have been taken away.

We see it a little differently. Of course we understand that it is annoying when the game shows a big win but according to the terms and conditions only a part of it can be kept. However, nothing is taken away

Many of our free play promotions are without Deposit or turnover criteria. That is, we simply credited free spins (and from the wins then real money credits) for all. So you get something for free without having to deposit or wager. Providers in other European markets (e.g. in the UK) do the same for real money free spins and have introduced a cap

We can discuss (and have earlier in this thread) how high this cap should be for the different stakes in free spins. We can also discuss whether we should introduce free spins with bonus winnings in the future - we already have that on the schedule and this will come without a cap, of course

But we cannot remove the maximum win on real money free spins.

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Butterbrezel
Elite
StarGames_Official wrote on 09/03/2022 at 15:06
We see it a bit differently. Of course, we understand that it is annoying when the game shows a big win but according to the T&Cs only a part of it can be kept. However, nothing is taken away

Many of our free play promotions are without Deposit or turnover criteria. That is, we simply credited free spins (and from the wins then real money credits) for all. So you get something for free without having to deposit or wager. Providers in other European markets (e.g. in the UK) do the same for real money free spins and have introduced a cap

We can discuss (and have earlier in this thread) how high this cap should be for the different stakes in free spins. We can also discuss whether we should introduce free spins with bonus winnings in the future - we already have that on the schedule and this will come without a cap, of course

But we can't remove the maximum win on real money free spins.

Thanks for the feedback.

The free spins you credit as part of promotions are investments to get players to play. You are not doing this out of charity.

Mathematically, of course, nothing is taken away. Purely emotionally, however, it is.


Why can't you change that? Especially since you understand that it's annoying for the player? Shouldn't player satisfaction have the highest priority? A satisfied player brings money, a non-playing player brings no money.

What is the USP in your casino? If I wanted to find a new casino to play at, why would I choose yours? Why should I choose yours and not another one?

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Sarkasto
Expert
Milo1 wrote on 09/03/2022 at 13:45
The store is just a joke.....

10€ quasi real money free you call nen joke? then tell me but a few of your casinos where there are more generous offers?

@Wutmaennchen: can understand your reasoning but would not formulate it so... if you do not like the conditions, then take the free spins but not?

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