I don't know who comes up with such ideas, but he/she urgently needs training.
Is it motivating for the customer if you give him something and then take away significantly more?
The customer remembers the taking away, not the giving. And if you win 46 EUR through a gift, but only get to keep 10 EUR, 36 EUR have been taken away.
Wutmaennchen wrote on 09.03.2022 at 14:27: I don't know who comes up with such ideas, but he/she urgently needs training.
Is it motivating for the customer if you give him something and then take away significantly more?
The customer remembers the taking away, not the giving. And if you win 46 EUR through a gift, but only get to keep 10 EUR, 36 EUR have been taken away.
Better would be, if one would credit the complete Bonus money and it is not real money for it ? Since one must find then here a compromise. If everything would be credited as real money, then it would probably be too expensive for the casino
Falko wrote on 09.03.2022 at 14:39
Better would be, if one the complete Bonus money would credit and it for it no real money is ? Since one must find yes then here a compromise. If everything would be credited as real money, then it would probably be too expensive for the casino
So my opinion 10 euros real money bring me nothing I would never pay out think so it is with everyone here..... rather bonus money which must then be converted from me I found better
Falko wrote on 09.03.2022 at 14:39
Better would be, if one would credit the complete Bonus money and it is for it no real money ? Since one must find yes then here a compromise. If everything would be credited as real money, then it would probably be too expensive for the casino
The win from the free spins you still have to convert at least 1x. But would also be in favor if you get everything as bonus money and because of me also 5x must convert.
Falko wrote on 09.03.2022 at 14:39
Better would be, if one would credit the complete Bonus money and it is for it no real money ? Since one must find yes then here a compromise. If everything would be credited as real money, then it would probably be too expensive for the casino
The casino earns enough money and would earn even more money with customer loyalty measures. A cap of 10.00 EUR real money winnings is exactly the opposite of customer loyalty.
How much EUR does the casino invest in the freespins? So what value do they have? This is only a small matter when you consider the revenue dimensions.
Unlike sports betting to compare odds, it is eig. pointless to play at several casinos -> except just by the bonus actions.
If you get free spins as a gift, so e.g. 300.00 EUR win without even having invested a cent -> good feeling. There you play again. And if it's also a reputable casino that pays out cleanly, why should you change the casino?
The satisfied player brings the 300.00 EUR sometime again and pays even more, usually.
The player annoyed by such actions never plays in this casino again.
The answer is clear, which would be better for the casino.
danny005 wrote on 09.03.2022 at 14:50:The win from the free spins you still have to convert at least 1x. But would also be in favor if you get everything as Bonus money and because of me also 5x must convert.
If the community does not like that, you can discuss here how you could do it differently, but the casino can also live well. The manager always reads everything here. I also think it would be better to credit everything as bonus money and then you have to convert it until it becomes real money. Only 5x I think but will probably be too little here as a deal
Wutmaennchen wrote on 09.03.2022 at 14:27: I don't know who comes up with such ideas, but he/she urgently needs training.
Is it motivating for the customer if you give him something and then take away significantly more?
The customer remembers the taking away, not the giving. And if you win 46 EUR with a gift, but only get to keep 10 EUR, 36 EUR have been taken away.
We see it a little differently. Of course we understand that it is annoying when the game shows a big win but according to the terms and conditions only a part of it can be kept. However, nothing is taken away
Many of our free play promotions are without Deposit or turnover criteria. That is, we simply credited free spins (and from the wins then real money credits) for all. So you get something for free without having to deposit or wager. Providers in other European markets (e.g. in the UK) do the same for real money free spins and have introduced a cap
We can discuss (and have earlier in this thread) how high this cap should be for the different stakes in free spins. We can also discuss whether we should introduce free spins with bonus winnings in the future - we already have that on the schedule and this will come without a cap, of course
But we cannot remove the maximum win on real money free spins.
StarGames_Official wrote on 09/03/2022 at 15:06
We see it a bit differently. Of course, we understand that it is annoying when the game shows a big win but according to the T&Cs only a part of it can be kept. However, nothing is taken away
Many of our free play promotions are without Deposit or turnover criteria. That is, we simply credited free spins (and from the wins then real money credits) for all. So you get something for free without having to deposit or wager. Providers in other European markets (e.g. in the UK) do the same for real money free spins and have introduced a cap
We can discuss (and have earlier in this thread) how high this cap should be for the different stakes in free spins. We can also discuss whether we should introduce free spins with bonus winnings in the future - we already have that on the schedule and this will come without a cap, of course
But we can't remove the maximum win on real money free spins.
Thanks for the feedback.
The free spins you credit as part of promotions are investments to get players to play. You are not doing this out of charity.
Mathematically, of course, nothing is taken away. Purely emotionally, however, it is.
Why can't you change that? Especially since you understand that it's annoying for the player? Shouldn't player satisfaction have the highest priority? A satisfied player brings money, a non-playing player brings no money.
What is the USP in your casino? If I wanted to find a new casino to play at, why would I choose yours? Why should I choose yours and not another one?
StarGames experience
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Jesss711
That hurts 🤦🏻♂️
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StarGames experience
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Daniel1988, 
Max_Bet, 
Saphira
Is it motivating for the customer if you give him something and then take away significantly more?
The customer remembers the taking away, not the giving. And if you win 46 EUR through a gift, but only get to keep 10 EUR, 36 EUR have been taken away.
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
Better would be, if one would credit the complete Bonus money and it is not real money for it ? Since one must find then here a compromise. If everything would be credited as real money, then it would probably be too expensive for the casino
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
So my opinion 10 euros real money bring me nothing I would never pay out think so it is with everyone here..... rather bonus money which must then be converted from me I found better
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StarGames experience
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Psychedelic
The win from the free spins you still have to convert at least 1x. But would also be in favor if you get everything as bonus money and because of me also 5x must convert.
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StarGames experience
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Daniel1988
The casino earns enough money and would earn even more money with customer loyalty measures. A cap of 10.00 EUR real money winnings is exactly the opposite of customer loyalty.
How much EUR does the casino invest in the freespins? So what value do they have? This is only a small matter when you consider the revenue dimensions.
Unlike sports betting to compare odds, it is eig. pointless to play at several casinos -> except just by the bonus actions.
If you get free spins as a gift, so e.g. 300.00 EUR win without even having invested a cent -> good feeling. There you play again. And if it's also a reputable casino that pays out cleanly, why should you change the casino?
The satisfied player brings the 300.00 EUR sometime again and pays even more, usually.
The player annoyed by such actions never plays in this casino again.
The answer is clear, which would be better for the casino.
This post has been translated automatically
StarGames experience
Liked this post:
StarGames_Official
If the community does not like that, you can discuss here how you could do it differently, but the casino can also live well. The manager always reads everything here. I also think it would be better to credit everything as bonus money and then you have to convert it until it becomes real money. Only 5x I think but will probably be too little here as a deal
This post has been translated automatically
StarGames experience
Liked this post:
Saphira
We see it a little differently. Of course we understand that it is annoying when the game shows a big win but according to the terms and conditions only a part of it can be kept. However, nothing is taken away
Many of our free play promotions are without Deposit or turnover criteria. That is, we simply credited free spins (and from the wins then real money credits) for all. So you get something for free without having to deposit or wager. Providers in other European markets (e.g. in the UK) do the same for real money free spins and have introduced a cap
We can discuss (and have earlier in this thread) how high this cap should be for the different stakes in free spins. We can also discuss whether we should introduce free spins with bonus winnings in the future - we already have that on the schedule and this will come without a cap, of course
But we cannot remove the maximum win on real money free spins.
This post has been translated automatically
StarGames experience
Liked this post:
Max_Bet
Thanks for the feedback.
The free spins you credit as part of promotions are investments to get players to play. You are not doing this out of charity.
Mathematically, of course, nothing is taken away. Purely emotionally, however, it is.
Why can't you change that? Especially since you understand that it's annoying for the player? Shouldn't player satisfaction have the highest priority? A satisfied player brings money, a non-playing player brings no money.
What is the USP in your casino? If I wanted to find a new casino to play at, why would I choose yours? Why should I choose yours and not another one?
This post has been translated automatically
StarGames experience
Liked this post:
Blubbo33, 
Nifrema
10€ quasi real money free you call nen joke? then tell me but a few of your casinos where there are more generous offers?
@Wutmaennchen: can understand your reasoning but would not formulate it so... if you do not like the conditions, then take the free spins but not?
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