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Online Casinos in general: StarGames experience (Page 12)

Topic created on 04th Jan. 2022 | Page: 12 of 168 | Answers: 1,676 | Views: 216,211
schmigli
Rookie
StarGames_Official wrote on 27.01.2022 at 09:43
Just to have the full story here: we revised our decision still last night, and your wife got - as requested - the free spins.

Yes that's right. You were faster than me I was just about to correct the post

My wife was happy and says thanks again for the free spins....

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schmigli
Rookie
schmigli wrote on 26.01.2022 at 22:09: My wife had tried her luck at StarGames earlier and within maybe 60 minutes deposited 220€ played various games and stakes and not once got free spins.

It just ran down without any ifs and buts. I mean I understand that there are good days and bad days but still you expect at least some fun.

Anyway, my wife was very disappointed and sent me a mail asking for a bonus in the hope to get some free spins. A few minutes later came a mail with the answer We are pleased to offer them a Cashback in the amount of 20 €.

So this is really hard Deposit even more to possibly get a cashback of 20€. Madness @StarGames

For the sake of fairness I have to correct the post. StarGames has on request of my wife actually credited free spins instead of the cashback. Thanks for that StarGames

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StarGames_Official
Experienced
cinquett wrote on 01/27/2022 at 00:45: Hello everyone,

had deposited 10euro today with my virtual credit card which is in connection with my Revolut account,

won something and wanted to withdraw 160euro. As a player I am fully verified, now StarGames wanted a photo of my credit card with the first 6 numbers and the last 4 numbers.
I sent them my account statement from the transaction where just this credit card number 6digitxxxxx4digit is.

this was rejected, now have the fear that I have no physical card but only the virtual, with which I e.g. also pay via Google Pay everywhere, that the payment is rejected.

Elsewhere, there were never problems, because yes on the Revolut account statement next to the payment also the credit card number.

I also think it is no longer appropriate in 2022 to insist on physical credit cards...... .

I am curious how the matter ends, it was with the rejection that an email should come, unfortunately I have received nothing.

Thanks for the feedback! We looked at it and there was nothing wrong with your document. It was accepted now and your payment is already approved by us - hopefully it will arrive soon

If you have any questions, please feel free to contact our customer service via email or Live Chat, they will take care of it as soon as possible.

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cinquett
Visitor
Hello again,
thanks for your answer,
the money is already visible on my Revolut account, but somehow not released yet, as refund was declared on MasterCard, but this is the smallest problem, as I am in no hurry......

Must say top support (at least here) and yet a fast processing, thumbs up
LG

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Tonkabohne
Top Member
schmigli wrote on 26.01.2022 at 22:09: My wife had tried her luck at StarGames earlier and within maybe 60 minutes deposited 220€ played various games and stakes and not once got free spins.

It just ran down without any ifs and buts. I mean I understand that there are good days and bad days but still you expect at least some fun.

Anyway, my wife was very disappointed and sent me a mail asking for a bonus in the hope to get some free spins. A few minutes later came a mail with the answer We are pleased to offer them a Cashback in the amount of 20 €.

So this is really hard Deposit even more to possibly get a cashback of 20€. Madness @StarGames ! ! !

Wow !

Then everyone can now demand a cashback or FS ?

When I still played there and have also put almost 1k in the booth, I have not asked for FS or so but would have expected then also from SG me what credit ?

No matter - I'm happy for you.👍

But that's why SG is not on top for me !

There is more to it.

To pay attention to players and to take care of them who really put money into it.

And I don't mean, pay 150 € and you get 15 FS

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dersawen
Top Member

Tonka Bean wrote on 27.01.2022 at 17:18
And by that I don't mean, Deposit 150 € and you get 15 FS


next time you get 20 FS for 150€ deposit. the domain does not pay itself

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eierlothar
Top Member
Ollid3 wrote on 27.01.2022 at 10:22 am: It's your birthday and you get 15 free spins with 32 cents profit...

And that as someone who always leaves about 1000 euros a month at StarGames.

Thank you very much.
My joy is therefore boundless

Everyone gets 15 free spins on B Day.
Stands but there everything, and this then to question, makes you think whether you need maybe times ne > break amigo.

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Ollid3
Amateur
eierlothar wrote on 28/01/2022 at 01:28 PM
Everyone gets 15 free spins for B Day.
It's all there, and then to question this, makes you wonder if maybe you need a >break amigo.


Amigo? ... what kind of word choice is that ?
Tonka bean has actually described it nicely. Customer care.
In questioning I have not made but only expressed displeasure.
If I can not afford that I can gamble a certain amount in a casino I would say that was it.
Apart from that, I am otherwise satisfied with the casino
There are casinos there is nothing at all.and then again casinos where there was moolah with conversion although I have deposited there for 8 months nothing more.

And I may then but in a thread like the here already express displeasure or?

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pokerhafti
Rookie
Hi all have a question about the payout at StarGames am verified everything is waiting this morning for a minimum payout to bank. The dear employee in the chat said does not take long .What do you say the payment is still out today have also blocked me for 24std.

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Rainmann
Elite
pokerhafti wrote on 28.01.2022 at 16:31: Hello everyone have a question about the payout at StarGames am verified everything waiting seid this morning for a minimum payout on bank. The dear employee in the chat said does not take long .What do you say the payment is still out today have also blocked me for 24std.

Can you assume. But is only Monday then there. Paysafecard goes within 5 minutes

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