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Online Casinos in general: StarGames down for approx. 2.5 hours? (Page 5)

Topic created on 18th May. 2025 | Page: 5 of 9 | Answers: 121 | Views: 11,112
gamble1
Icon
frapi07 wrote on May 19, 2025 at 11:11 pm:
I think one deposited earlier. I understand that you continue to play as soon as the manager writes here that the problems have been fixed and then get annoyed when the problems are not solved after all. But I have to pass on the rest. You can pay out later or the next day. You don't necessarily have to do it today - especially when they have technical problems. The balance doesn't decrease just because it stays in your player account for longer xD

A DDoS attack doesn't just happen in a linear fashion - there are always highs and lows. Even if it looks like everything is stable again, it can still jerk or things can go haywire. It's just hard to predict. Unless someone actively shuts down the server or pulls the plug, it's extremely difficult to say exactly when and why there might be problems again.

And importantly, every moment is just a current state - that doesn't mean that everything will look the same in two minutes' time. Even when the attacks are over (they often last for hours or even days), the server still needs some time to recover. Connections have to be re-established and processes only gradually return to normal. It simply takes time for everything to run smoothly again.

There's no point in accusing the manager of claiming that everything is working - only to have problems again shortly afterwards. At the moment he says that, everything is probably really working. But if a new wave of attacks suddenly comes or the server is still struggling with the after-effects, nobody can know that beforehand. These things often happen unpredictably and the situation is constantly changing live.

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Max_Bet
Expert
Zock1967 wrote on 19.05.2025 at 19:33: I have already deposited 60 again. No games or mid and higher winning pictures coming. As always after a failure you collect coal again......so abnormal how it works with you....., without words...

The so-called compensation will probably be something with high Wagering requirements again. Instead, I lost real free spins and got upset.

Then just try not depositing for 3 days or somewhere else. It's the same bad offer everywhere in the German shitholes anyway. Instead of getting upset here about things that SG can't do anything about for once. My gosh, so much independence... Who actually ties your shoes in the morning?

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frapi07
Legend
gamble1 wrote on 19.05.2025 at 23:46:
A DDoS attack doesn't just happen in a linear fashion - there are constant ups and downs. Even if it looks like everything is stable again, it can still be jerky or individual things can go haywire. It's just hard to predict. Unless someone actively shuts down the server or pulls the plug, it's extremely difficult to say exactly when and why there might be problems again.

And importantly, every moment is just a current state - that doesn't mean that everything will look the same in two minutes' time. Even when the attacks are over (they often last for hours or even days), the server still needs some time to recover. Connections have to be re-established and processes only gradually return to normal. It simply takes time for everything to run smoothly again.

There's no point in accusing the manager of claiming that everything is working - only to have problems again shortly afterwards. At the moment he says that, everything is probably really working. But if a new wave of attacks suddenly comes or the server is still struggling with the after-effects, nobody can know that beforehand. These things often happen unpredictably and the situation is constantly changing live.


I know that I have experienced DDoS attacks in competitive gaming and therefore know how they work, etc. I wasn't accusing the manager of anything. I was just stating that I can understand it from a customer's point of view if you have deposited money, are then not allowed to play all day due to "technical faults", then 1 day later the problem has been fixed and you want to continue playing, but it still doesn't work. Of course, it's not the manager's fault, but it's still understandable that some people are annoyed.

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Wild84
Visitor
So actually I was always satisfied, but if you Deposit 50 euros and nothing at all comes, no free spins or anything like that, it's bad

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Donnie
Elite
Max_Bet wrote on 20.05.2025 08:38:

Then just try not depositing for 3 days or somewhere else. It's the same bad offer everywhere in the German shitholes anyway. Instead of getting upset here about things that SG can't do anything about for once. My gosh, so much independence... Who actually ties your shoes in the morning?

Those are the 10 percent who Deposit the most money and finance the store. Otherwise this snot would no longer exist. I can hardly imagine that casinos like this can survive if thousands of players only deposit a 10 once or twice a year. They can be happy to have a hard core of players, otherwise they would be out of business. Invest a little in technology and security instead of making a big sponsor of BVB here, then it will work without constant crashes, automatic logouts, wins and attacks on the system. Eh account closed in the never win store. I still remember 50€ Bonus money from No Dep Spins where you didn't even manage 70€ wager (with 20, 25 cent bets), ridiculous, like other games in recent years. Only in the beginning (with a German license) you could at least play a little, later not anymore

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Zock1967
Rookie

Max_Bet wrote on 20.05.2025 08:38:

Then just try not depositing for 3 days or somewhere else. It's the same bad offer everywhere in the German shitholes anyway. Instead of getting upset here about things that SG can't do anything about for once. My gosh, so much independence... Who actually ties your shoes in the morning?

I'm glad that the topic appeals to you. Of course, they can't help the attack. But they could have protected themselves. After all, various competitors were affected a few weeks ago. Although SG has also had problems before. I'm mainly concerned with the poor... performance of all games and it's extremely noticeable with SG and Admiral. That's just how I feel.

What does posting your experiences have to do with being unstable? I'm really looking for someone to tie my shoes. Please apply via PN. Thank you

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Zock1967
Rookie

Wild84 wrote on 20.05.2025 at 09:44: So actually I was always satisfied but if you Deposit 50 euros and nothing at all comes no free spins or the like it is bad

You can also load 200 with the same result...... that's really bad...

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Zockerbernd
Amateur
You can't protect yourself beforehand because you don't know how much traffic the attack will bring.

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Max_Bet
Expert

Zock1967 wrote on 20.05.2025 at 14:03:

I'm glad that the topic appeals to you. Of course, they can't help the attack. But they could have protected themselves. After all, various competitors were affected a few weeks ago. Although SG has also had problems before. I'm mainly concerned with the poor... performance of all games and it's extremely noticeable with SG and Admiral. That's just how I feel.

What does posting your experiences have to do with being unstable? I'm really looking for someone to tie my shoes. Please apply via PN. Thank you

I came up with "independent" because you don't seem to have thought about any alternatives, but continue to butter up even though it's known that the store is having problems. For me, independent behavior means I look for alternatives on my own or don't do it at all, but I certainly don't make the same mistake three times in a row...and complain publicly afterwards that the stupid store doesn't play along. Sorry, that's predictable and, above all, if you know that the slots will be shit after a malfunction, I would avoid the place all the more... But well, you wanted to hear it now you know it...

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Zock1967
Rookie

StarGames_Official wrote on 18.05.2025 at 15:50: Yes, we have an IT problem with one of our service providers. Our technicians are already on it, hopefully it will be solved soon.

Thank you for your patience.

....and when will the "compensation" arrive?

I'm curious....

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harced
Visitor

Zock1967 wrote on 21.05.2025 00:18:

....and when are the "compensations" coming?

I'm curious


But I'm also wondering...

It was probably the quickest way to stop customers asking questions and appease them.

If something doesn't change there in the short term, I will close my account there.

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gamble1
Icon

harced wrote on 21.05.2025 00:53:


I ask myself the same question...

Was probably the quickest way to stop customers asking questions and appease them.

If something doesn't change there in the short term, I will close my account there.


The manager has said that he will get in touch as soon as the site is stable again. I don't know if you've ever been on it, but at the moment it's still a long way from being stable.

Give it some time and be patient.


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Langhans_innen
Elite
harced wrote on 21.05.2025 00:53:


Was probably the quickest way to stop customers asking questions and appease them.

If something doesn't change there in the short term, I will close my account there.


StarGames probably wanted to make sure that they stabilize their offer before they start to deal more intensively with the immediate background noise that may follow. I also think it's understandable: if my house is on fire, I'll start by putting it out before I try to settle the claim with the Insurance company. What would be an acceptable form of compensation for you?

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saschamk
Amateur

Langhans_innen wrote on 21.05.2025 at 01:05:
StarGames probably wanted to make sure that they stabilize their offer before they start dealing more intensively with the immediate background noise that may follow. I also think it's understandable: if my house is on fire, I also start by putting it out before I try to settle the claim with the Insurance company. What would be an acceptable form of compensation for you?

Yes, the way I got to know the manager of SG, you can rely on what he says 👍
I would find real money free games acceptable. So it doesn't have to be 100 on €1, but not 10 on 10 cents either. Something in the middle, I don't know, 30-50 on 40-50 cents, it should go in that direction

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Rainmann
Legend
gamble1 wrote on 21.05.2025 at 01:01:

I thought the manager said he'd get back to you as soon as the site was stable again. I don't know if you've ever been on it, but at the moment it's still a long way from being stable.

Give it some time and be patient.



I was just on it and it worked perfectly. As always, money is gone 😂

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