Online Casinos in general: StarGames down for approx. 2.5 hours? (Page 8)

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Zockerbernd wrote on 23.05.2025 at 10:49 am: Most of those who won the day must not have deposited there for ages xD

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Zockerbernd wrote on 23.05.2025 at 10:49 am: Yes would have simply credited €20 real money to all those who actively deposited that month without Wagering requirements, then you wouldn't have lost depositing customers like me, whose compensation wasn't even €2 because of 28 deadpsins. I deleted myself immediately afterwards. But at German casinos everyone always gets the same anyway, whether you Deposit or are inactive for years lol well they must know. Most of the people who won the day probably haven't deposited there for ages xD I won't get another cent after the promotion.

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Zock1967 wrote on 23.05.2025 at 20:34: Well.....I have gambled with you for several years with interruptions and deposited a lot and regularly. I can even afford it and so the addiction doesn't hurt so much.
Your bonus promotions are uninteresting in my opinion.
Distributing this promotion as general compensation for all players may seem generous, but it is more likely to be interpreted as a promotional campaign resulting from the chaos.

Individual inquiries about lost free spins at the time of the disruption and the free spins that allegedly expired correctly in the background were simply rejected, even though the counter reading that was displayed afterwards cannot be correct in purely mathematical terms.
If I Deposit even sums and play BoR on 80 cents, for example, I cannot end up with an odd amount (70.62). Despite my persistence, they didn't want to go into this at all.
They even forbade me to ask any further questions.

That makes me feel slightly embarrassed. Not because of the money, but because of the manner.

You could have saved yourselves the ridiculous cash games (result 2.25 euros).

But it was a promotion that arose from the circumstances anyway.

I don't get any Cashback, cash games or other goodies worth mentioning....only the usual bonus games with 30 to 40 times the turnover, which are usually almost impossible to implement....

You can't and / or don't want individual, appropriate solutions.....

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Zock1967 wrote on 23.05.2025 at 20:34: Well.....I have gambled with you for several years with interruptions and deposited a lot and regularly. I can even afford it and so the addiction doesn't hurt so much.
Your bonus promotions are uninteresting in my opinion.
Distributing this promotion as general compensation for all players may seem generous, but it is more likely to be interpreted as a promotional campaign resulting from the chaos.

Individual inquiries about lost free spins at the time of the disruption and the free spins that allegedly expired correctly in the background were simply rejected, even though the counter reading that was displayed afterwards cannot be correct in purely mathematical terms.
If I Deposit even sums and play BoR on 80 cents, for example, I cannot end up with an odd amount (70.62). Despite my persistence, they didn't want to go into this at all.
They even forbade me to ask any further questions.

That makes me feel slightly embarrassed. Not because of the money, but because of the manner.

You could have saved yourselves the ridiculous cash games (result 2.25 euros).

But it was a promotion that arose from the circumstances anyway.

I don't get any Cashback, cash games or other goodies worth mentioning....only the usual bonus games with 30 to 40 times the turnover, which are usually almost impossible to implement....

You can't and / or don't want individual, appropriate solutions.....

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Zock1967 wrote on May 23rd, 2025 at 8:34 pm:

Individual inquiries about lost free spins at the moment of the malfunction and the free spins that supposedly expired correctly in the background were simply rejected although the counter reading that was displayed afterwards cannot be correct at all from a purely mathematical point of view.
If I Deposit even sums and play BoR on 80 cents, for example, I cannot end up with an odd amount (70.62). Despite my persistence, they didn't want to go into this at all.
They even forbade me to ask any further questions.

You can't and / or don't want individual, appropriate solutions.....

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StarGames_Official wrote on 05/26/2025 11:36 AM:

Do you know how many times we have helped players in this forum or via Communicator? Easily 200+ cases.

Send us your player names on StarGames via Communicator. We'll take another look at the alleged win from the canceled game. Thank you.

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btssultan wrote on 26.05.2025 at 20:10:
Is his right, my Greentube could also easily switch to the function - game resume after reopening and not simply turn the free spins without giving the player the opportunity to get insight accordingly.

I used to be able to look at each image individually at Greentube (like in the casino or casino in service mode), but I don't know whether this is still public or has already been removed.

I have also experienced what he describes and wondered how the sum can come about with bet X if it cannot actually be achieved in this way, e.g. with bets in line or free spins, for example, can only result in even sums.

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TonioKroeger wrote on 26.05.2025 at 20:24: Doesn't belong in this thread, but don't want to open a new section: Why do the old games that were deleted at some point suddenly show up in the favorites? For example "Mermaid`s Pearl", "Book of Ra Extra Spins" or "Mystic Fortunes" etc. Will these games be reactivated or how long will it take?

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Svenr wrote on 28.05.2025 at 00:34: That's not exactly trustworthy!
Since you turn the wheel on Wednesday and get 15 free spins take the game Lord of Ocean Magic from these free spins result 80 cents think so ok we play on 5 cents on the last spin come times amazingly free spins with extension even (wow) you are amazed 12,65 earned !!! Denke so naja spielen wir weiter nee denkste zeigt aufeinmal kein Geld drauf 🤷was los hatte ja 12,65 erspielt wo sind die abgeblieben im Verlauf ersichtlich aber nicht auf dem spielerkonto was los mit der Software bei StarGames!!!

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StarGames_Official wrote on 28.05.2025 09:37:

We have contacted you via Communicator. If you send us your player names there, we can take a look at it. Thank you!

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