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Online Casinos in general: [solved] Win of the bonus round not credited

Topic created on 11th Apr. 2021 | Page: 1 of 1 | Answers: 4 | Views: 2,294
slotliebe89
Elite

[solved] Win of the bonus round not credited

11th Apr. 2021, at 04:30 pm CEST#1
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Hi

yesterday I reached the bonus round in the slot Tower Tumble (Relax Gaming) and was able to make a nice win. When the bonus round was over I was logged out of the casino and the win was unfortunately not added to my balance
Can they actually look at the gameplay more closely themselves or must they necessarily also always contact the Provider?
Does anyone have experience how long this can take with Relax Gaming?

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peterm
Rookie

[solved] Win of the bonus round not credited

11th Apr. 2021, at 06:07 pm CEST#2
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That happened to me years ago actually once the game was canceled in the penultimate game and I came no longer pure.....have written to the support and according to their statement, they really had to contact the Provider ....got after 3 weeks or so my money then credited....but the last free game was gone 😉

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XXLEONIDASXX
Experienced

[solved] Win of the bonus round not credited

12th Apr. 2021, at 06:46 pm CEST#3
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In which casino did this happen?

Seems to have slowly method with the casinos... So you can also earn more.

Had the same thing at Boom and they have talked themselves out of it and said would be no mistake... Money gone

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slotliebe89
Elite

[solved] Win of the bonus round not credited

14th Apr. 2021, at 02:39 pm CEST#4
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XXLEONIDASXX wrote on 04/12/2021 at 18:46: In which casino did this happen?

Seems to have slowly method with the casinos.... So you can also earn more.

Had the same at Boom and they have talked themselves out of it and said would be no mistake. Money gone.

Win was credited after about 48 hours now. (Sven-Play)

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Sabine
Experienced

[solved] Win of the bonus round not credited

15th Apr. 2021, at 06:54 am CEST#5
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Since the TE's problem is solved, I'll close the thread.

This topic was closed

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