Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Slotsmillion drags out verification on purpose

Topic created on 22nd Mar. 2019 | Page: 1 of 1 | Answers: 3 | Views: 1,824
Sunglassesatnight

Slotsmillion drags out verification on purpose

22nd Mar. 2019, at 07:37 pm CET#1
0 Likes

Nobody has liked this post so far
Hello,
First of all nen happy Hallölle in the round...
I signed up about 10 days ago at SlotsMillion and have now made a small payout after 2 (now 3) deposits.

payout made on Thursday a week ago, Monday came then Verification required (ok, no problem knows one yes)...I've made a day later...then until today was nothing of my documents checked (sporty!).
Today then no longer want to wait, then original in livechat I should upload everything as a pdf except for the perso is so ok (huh??).
Ok harassment goes off....hab then everything on pdf made...go in livechat and answer is...address ok,bank not(aufeinmal no more account statement is enough)
I should but please online bank pdf make...I ok make ik but loose (waiting time in chat 35min.before 15min.), have nothing else before more today than digital conversion machines to use.
So made...in livechat (waiting time this time humane 7min.) Hey Sydney I did it the way you want, can you please approve?
Sydney says original I have my account number blacked out ????!!!???....which is not true....it is even 2x(!!!!)clearly legible in the pdf....he now passes this on to the finance department...Asooo ähhhmmm unfortunately they do not work (Laaaaiiiderrr no, laaider not at all) on we...so before Monday no one cares about it...means I'm waiting now again that something is clarified which is not to be clarified because, as previously written pure harassment, my payment I have blocked no idea what they have of it...


This post has been translated automatically

kyosuma
Experienced

Slotsmillion drags out verification on purpose

22nd Mar. 2019, at 08:55 pm CET#2
0 Likes

Nobody has liked this post so far
So first of all, your way of writing is disastrous I had to read it 3 times....
And that SlotsMillion is holding out is unusual, I have only good experience with the casino.

This post has been translated automatically

Kleinkariert
Expert

Slotsmillion drags out verification on purpose

22nd Mar. 2019, at 09:06 pm CET#3
0 Likes

Nobody has liked this post so far
kyosuma wrote on 22/03/2019 at 20:55: So first of all, your way of writing is disastrous I had to read it 3 times....
And that SlotsMillion what to stall is ehr unusual, have only good experience with the casino

Stalling maybe not, but veryrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr slow are compared to others. Paying out there always takes ages, Monday put and next Monday in the evening it was approved (in the Live Chat I then want to lock me because of this and they wrote that otherwise pay out faster and do not know what happened there, yes exactly, I'm not the only one who has made this experience there).

Can only advise against it, they are always slow, the working hours with them are probably from 8 o'clock in the morning to 10 o'clock, then a break and 14 o'clock to 16 o'clock is diligently continued to work ... speak every 15 minutes, a staff member descends and processes the payout requests of the last week

This post has been translated automatically

SlotsMillion
Rookie

Slotsmillion drags out verification on purpose

25th Mar. 2019, at 08:33 am CET#4
0 Likes

Nobody has liked this post so far
Good morning to you all

Both Sunglassesatnight and Kleinkariert, would you mind sending me your respective username at SlotsMillion so I can investigate internally what could have possibly slowed down the processes with your accounts?

FYI, our current Support Agents working hours are: 9AM - 11PM CET, Monday to Sunday. Although we already have added more agents to the team in the last few months, we also aim to extend their time frame soon in the future.

Happy Monday!

Thomas - SlotsMillion.

This post has been translated automatically

Hot Topics8th May. 2024 at 07:33 pm CEST

Jackpots
0
Miscellaneous
0
Miscellaneous
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately