Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Rizk Casino - KYC - Too much of a good thing?

Topic created on 30th Nov. 2019 | Page: 1 of 2 | Answers: 10 | Views: 4,507
winni4501
Rookie

Rizk Casino - KYC - Too much of a good thing?

30th Nov. 2019, at 08:06 pm CET#1
0 Likes

Nobody has liked this post so far
Hello,

my girlfriend is a very big fan of Rizk casino and enjoyed playing there a lot. The main reason was the fast payout (1-5min).
This applies to e-wallts (eg Neteller) and the bank account. Thus, won money even on the weekend within minutes to the bank account
be paid out. She has the player account for about 2 years and deposited by means of instant transfer or Neteller. Of course she has also played
Casinos and won. This money was then deposited via Neteller or Sofort at Rizk. The deposits and withdrawals were more or less the same.
I think 3k more out than deposited.

Now to the question...She just wanted to log in and the account was locked. The reason was an email from 1.11 which was not answered. Here is the
Email

Hello XXX,
glad to see you are still enjoying the Rizk offer!
We need to take your time to discuss some of our security measures with you.

KYC, or "Know your Customer", allows Responsible gaming operators to better understand their customers and the source(s) of their income, enabling them to comply with EU regulations but also protecting customers from the negative effects of gambling.

Therefore, at this stage, we must ask you to fill in the questionnaire about your sources of wealth, which can be found in the text section below.

The purpose of the wealth sources questionnaire is to get an overview of your income and disposable assets, such as those derived from salaries, assets, business income, sale of assets, or other financial or capital market transactions.

It is of absolute importance that the information you provide is truthful, otherwise your Verification process will not be completed successfully, which may lead to restrictions on your account.

What is your employment status?
What is your main occupation?
What is your annual gross income?
€00000 - €13000
€13000 - €30000
€30001 - €45000
€45001 - €60000
€60001 - €80000
€80001 - €100 000
€100 001 - €150 000
€150 000 +
Do you have other sources of income?
Do you live in property or rent?
In addition to the questionnaire, we would like to ask you to send us evidence of your income, here are some examples of the documents you can send us
If your main income is generated by the following
In case of full time employment we need your current pay slip
In case of savings, we need a bank statement showing sufficient funds in relation to your game expenses.
In case of income from business, we need a proof that you are a business owner, as well as a proof of dividend or profit that you have transferred to your personal bank accounts - from which you have made the deposits to us.
In case of income from the sale of assets, we need a proof of the sale (for example, an invoice or a signed contract), as well as a proof of receipt of the sale proceeds.
If you have multiple sources of income, we ask that you submit proof of each income.
Please send the proofs and documents to XXX.
Of course we will treat all your documents and information confidentially. Rest assured that we will only use the requested documents and information to comply with legal requirements, we will treat all information with absolute confidentiality and will fully comply with the Data Protection Regulation and our Privacy Policy.
Should you need assistance or have any further questions, please do not hesitate to contact your account manager.
Thank you for your kind support in protecting your account.
Sincerely,

XXX
Compliance Operations Agent


What do you guys think? She is reluctant to send a copy of her pay stub to an online casino...


This post has been translated automatically

MarcT22186
Expert

Rizk Casino - KYC - Too much of a good thing?

30th Nov. 2019, at 08:42 pm CET#2
0 Likes

Nobody has liked this post so far
That's a really awesome KYC query.
How much € do you leave there every month, if you don't mind me asking?

This thing doesn't look like pure KYC, but rather like a responsible gambling story

I would not fill out such a thing now, would be for my max. 200€ deposits much too exaggerated, if that is now larger with you and she has a corresponding status at Rizk, the question is whether it is worth it. There are umpteen other casinos at a similar level...

This post has been translated automatically

winni4501
Rookie

Rizk Casino - KYC - Too much of a good thing?

30th Nov. 2019, at 08:58 pm CET#3
0 Likes

Nobody has liked this post so far
Thanks for the quick answer so about a year ago she had that at Casino Heroes...there you just had to
fill out a questionnaire. But everything only via click on the casino page

To your question: It depends...if she wins somewhere else is of course more deposited
By the fast payout then not the won money is gambled away...
Unfortunately, I see no more progress.... but let's assume 1k pure Deposit in the month

Of course this amount varies if she wins at other casinos or cashes out at Rizk and deposits again the next day.

How can you interpret such a query then? For Player protection or do they want to know where exactly which money comes from?

This post has been translated automatically

Begbie
Elite

Rizk Casino - KYC - Too much of a good thing?

30th Nov. 2019, at 09:52 pm CET#4
0 Likes

Nobody has liked this post so far
if there is no current withdrawal request at Rizk, i would give them the big middle finger.
it may be that Rizk is obliged by law to request this information.
but that's really going too far. if i were you, i wouldn't let them do that to me. i'd rather play somewhere else.

This post has been translated automatically

MarcT22186
Expert

Rizk Casino - KYC - Too much of a good thing?

30th Nov. 2019, at 10:13 pm CET#5
0 Likes

Nobody has liked this post so far
Begbie wrote on 11/30/2019 9:52 pm: if there is no current withdrawal request with Rizk, I would give them the big middle finger.
it may be that Rizk is required by law to request this info.
but that's really going too far. if i were you, i wouldn't let them do that to me. i'd rather play somewhere else.

Whereby one must say approx. 1k is already good what at sum and presumably also because of the rearranged wins, then that can increase presumably massively!?
Then the with responsible gambling would also fit
This is in any case not the normal Verification of the person, but actually a check whether not an excessive addictive behavior is present

The problem will now be that her account will remain locked until this is through and she will probably not get a new one at the sisters of Rizk
You have to decide what to do. Once the account is locked, the whole group will be left alone for a while
If you decide against it, in the future such amounts better on 2-4 OCs distribute.

Personally, I think the idea is not so bad. There is nothing delayed or blocked, if I understood correctly!?
In this case it seems exaggerated to me, because it seems that it fits easily into the budget. With others, however, it may not.

Long speech short sense: Exaggerated in this case probably yes, but I think no one can give you a real advice. Maybe talk to the support again and ask if a bank statement would not be enough, because it is unpleasant to send a statement and it is probably even prohibited according to the employment contract

This post has been translated automatically

winni4501
Rookie

Rizk Casino - KYC - Too much of a good thing?

30th Nov. 2019, at 10:24 pm CET#6
0 Likes

Nobody has liked this post so far
I don't think talking to the support will help. All documents (perso, account statement with address, Neteller, skrill) were sent months ago and also confirmed. I think it will be more likely other casinos in question, which pay out after a veri. just as quickly.
She does not want to submit any pay stubs or the like.

This post has been translated automatically

mk5jas
Amateur

Rizk Casino - KYC - Too much of a good thing?

30th Nov. 2019, at 10:33 pm CET#7
0 Likes

Nobody has liked this post so far
Choose another casino and you're done. No casino has ever asked me this and I have deposited far more than xxk...
I would never show such private things in writing to a stupid casino, especially not if it's about peanuts like you. And yes 1k is peanuts
So you can ask me if I want to withdraw 100k and have deposited 20k before 😂

This post has been translated automatically

MarcT22186
Expert

Rizk Casino - KYC - Too much of a good thing?

30th Nov. 2019, at 10:39 pm CET#8
0 Likes

Nobody has liked this post so far
winni4501 wrote on 30.11.2019 at 22:24: So talk to the support I think brings nothing. All documents (perso, account statement with address, Neteller, skrill) were sent months ago and also confirmed. I think it will be more likely other casinos in question, which pay out after a veri. just as fast.
She does not want to submit any pay stubs or the like.

It is worth a try!? Perhaps even a statement is enough where the salary receipt is to be seen, works perhaps with appropriate justification
The Verification was only about the authenticity is confirmed and not about the "responsibility".

Every well-known company should pay out promptly on wallets. The better known ones definitely do

This post has been translated automatically

MisterL
Expert

Rizk Casino - KYC - Too much of a good thing?

30th Nov. 2019, at 11:17 pm CET#9
1 Like

Liked this post: Avatar von gagapapamama gagapapamama
yes if they know how rich you are they can modify your account (ip address etc)
to drain all your money possible period 2-3 years

This post has been translated automatically

Kleinkariert
Expert

Rizk Casino - KYC - Too much of a good thing?

1st Dec. 2019, at 06:48 pm CET#10
0 Likes

Nobody has liked this post so far
winni4501 wrote on 30.11.2019 at 22:24: So talk to the support I think brings nothing. All documents (perso, account statement with address, Neteller, skrill) were sent months ago and also confirmed. I think it will be more likely other casinos in question, which pay out after a veri. just as fast.
She does not want to submit any pay stubs or the like.

You have to say that a SOW question at any casino sooner or later can come and if you want to play it is not wrong at a casino where you feel safe to make them. I don't know what I would have done, but generally high rollers have reached the query limit much faster.

Lowrollers can usually play for years without ever receiving a SOW query.

This post has been translated automatically

Hot Topics15th May. 2024 at 04:22 am CEST

Jackpots
0
Miscellaneous
0
Miscellaneous
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately