Since I currently no longer follow any online game (meanwhile also no offline game), I wanted to know how it looks like with casinos and Gambling addiction prevention + how to deal with addicted players. I will present my results here after I have applied for self-exclusion for 6 months in about 70 casinos (would like to be able to play if it is legal then; at least leave the possibility open). Reason was always gambling addiction, in some casinos slight hints were made to check the reactions. The self-exclusions most remembered:
Westcasino
Self lockout only after full account verification. At least if you want to set it up yourself, so into the Live Chat and inquired. It started with the lady wrote she could not German, but do not worry they will now strive a translator. My messages I wrote then immediately in English, no chance the lady will write me back the entire conversation in German. I could have also written in Polish, Russian, ... the lady would have used her super translator to the end. However, her German was impeccable and I will not criticize that.
However, I had to discuss for 10 minutes that I would like to be blocked for 6 months. First I was asked if I knew what a self-exclusion is, then if I really wanted that and when I answered in the affirmative and wrote that I had an addiction problem, I was told again that I never knew when happiness would come to me and that I should not rush. I wrote that according to the requirements of the MGA the self-lock must be possible and I'm currently testing which casinos allow a self-lock (shortly after that came with the luck try) and then I stressed that I do not want a bonus, just want to have my account locked. From there a minute of silence, then the account was blocked or restricted. The lady wrote she could only restrict it and that was all she could do for me, so we ended the conversation
Casimba
Again, you had to write to the live chat, requested here for a self-lock. Then I was told you can make a timeout from X days to X weeks or is it gambling addiction I was asked. I wrote gambling addiction, Oh then equal to 5 years. I wrote that I would like to have 6 months. No chance, they insisted on 5 years and then enforced it hard as nails. In the case of incipient gambling addiction, you have to act that way, <Martin>at least</Martin> that's what he said. <Martin>But the whole thing does not take too long, about 3 minutes and therefore still acceptable.
You can only set up 24 hour timeout yourself, otherwise operate the live chat. So done and after about 2 minutes I was allowed to describe my concern, I also asked there whether the block applies globally for the whole Aspire Group and that was affirmed. After several minutes the request was clarified there, the conversation was nice, but it somehow took a bit (about 5 minutes in total). To check then registered at Mr. Play, without problems, Deposit would also have been possible without problems (then canceled during the tan process) and there was also a self-lock alone not possible so off to the live chat.
This time everything went more quickly barely a minute later was there for me. So I asked again, had to repeat the reason and data. After that I was first directly blocked, but the info that it was global was not confirmed there. You can only block me for the current casino, so I would now have to call every casino in the group, register and block me. Too bad. It was very friendly here.
Go Wild
Very confusing, it blinked permanently at the bonus section and wanted to animate to deposit until the bitter end. I then opened the live chat because there was somehow no way to set anything without, after proud 15 minutes or as a gambling addict would say: After building society contract and child support, someone was there. The concern described, problem recorded, reason was asked once and then without further words, the chat ended. But the account was successfully closed.
Duelz used to have an option that was easily accessible where you could exclude yourself, but I know from previous times that it didn't work or was bugged. Seems to have been completely removed and like the other sites only possible with request to support. I asked Voodoo if a lock was possible and if it was possible globally, yes of course they said. It was then asked again if 6 months are enough and that you should not be able to open it, I then said yes and that was it. At Duelz I was able to log in shortly afterwards, but in the chat a self-lock was already confirmed, but for my safety they would update it again to 6 months. Overall, it was now not a bad impression, because you were directly in the chat, it took vllt 1 minute to the lock. The lock does not seem to become active immediately with sister sites, however.
Genesis Casinos
Lock was independently possible, had me there anyway times locked because of reduced RTP, but I did not get far, the registration failed because I am already self-excluded in one of the casinos. So it seems to be a global lock here too.
Ikibu
Blocked at one of the casinos in the group, so registered, that worked. However, the account was blocked in a few seconds, speak it also seems to be a global lock (= network-wide).
Expekt
Actually I praise the casino more often, because I find it really good (fast payout, fair bonus, good offer and it has sports betting). But there I had noticed that a self-lock under 6 months is not possible (noticed by a typo) and more than 12 months are also not possible. Speak nothing negative, but am then in the chat and wanted to ask instead of 6 months here times 6 weeks, clear no problem said one. But then it was a problem and they would look if it is possible and then get back to me by email. There was no one back (within 24 hours), so I independently closed the account for 6 months and was thus slightly disappointed. It was one of my favorites.
Trada
Although not tried in this test (but since you can set it yourself there is no problem), but I wanted to note that the casino wrote to me several months ago times because deposits are higher and whether they could offer me a loss limit. But seems to be an exception, so also at the casino itself, two people have also increased deposits and sunk several thousand there and no reaction. Only when both inquired for a bonus was that <erkannt>and for self-protection there will be no bonus</erkannt>. <erkannt>Overall, however, still rather respectable.
Tipico
Somewhat hidden the correct exclusion function, you have to close account -> then click in the text the word self-exclusion. Only then the account can not be reopened without further ado. In the chat, by the way, you should not make any insinuations, they lock the account then quite quickly.
_____________________
So if I had to give a grade it's an even 2 for many casinos, because you can lock yourself out without any problems. And for some is a 5 (poor), WestCasino belongs among others to Frankfred and also there an unding to want to lock yourself out. That you can not lock yourself out in some casinos should be prevented, added that global locks are not common everywhere. However, the terms and conditions can have a different opinion, in doubt, the player then receives winnings not paid out.
The MGA has failed here so all along the line, such Schutzfuntkionen must be in the hand of the player and not the operator as you can see also only the most necessary. Many casinos such as Platin, LeoVegas, Videoslots, Twin, ... offer to lock themselves without asking the support and I think that should also be the minimum. Withdrawals should also be able to be locked anywhere, but again some casinos encourage you to gamble it away again, although some players already find it difficult (e.g. Karamba).
This is now only a small experience report on my part, I do not know if it brings anyone what. But overall, the message is that where there's a will, there's a rock.
Have you also looked at Bwin and Sportingbet? As far as I have recognized there, there is also the self-blocking but you can always undo it by yourself.
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Anonym
Former Member
Online casinos and addiction prevention
17th Jul. 2019, at 06:53 pm CEST#3
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Falko wrote on 17/07/2019 at 16:03: Have you also looked at Bwin and Sportingbet ? As far as I have recognized that there, there is also the self-locking but you can always undo it by itself.
Yup Sportingbet gives a maximum cool-off period of 6 months. A self-exclusion is, according to their mail to me, not possible!
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Anonym
Former Member
Online casinos and addiction prevention
18th Jul. 2019, at 12:31 am CEST#4
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Tipico is hard as nails!
Have me blocked for a year, after about 6 months I wanted to be unlocked again! But does not go. The year I have to wait!
At BWIN you can always unlock 😡 Had me there for a year lock, but have after only one email me unlocked
The Aspire group like Magic Red or mr.play skillfully ignore when you want to lock yourself in the entire network. Had requested this and even a casino manager named I think Jonas in chat. After the chat as you already told in another Aspire casino tried to make an account. Did everything work. I could have played etc. So Aspire is in my eyes under all sow. Not only in this respect
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T****r
Forum posts:3Member has been banned
Online casinos and addiction prevention
19th Jul. 2019, at 02:48 pm CEST#6
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Thank you for these evaluations.
A very important and interesting topic.
I have played and deposited at a Dozen major casinos, sometimes very excessively.
In particular, some extreme activities I will publish here soon.
Player protection philosophy writ large and advertise with it, but 50 hours and more almost uninterrupted betting activity with 30-40 deposits during a session are welcome. The bird shot down mostly still the live support afterwards: Asked to see my account activity in order to grant a direct bonus out of goodwill, if necessary, or to have it checked by the bonus department. There was after the 50 hours unconditionally times simply 200€ ausgahlbares cash credit on my account. But more about this follows here later.
Online casinos and addiction prevention
Liked this post: Anonym
Westcasino
Self lockout only after full account verification. At least if you want to set it up yourself, so into the Live Chat and inquired. It started with the lady wrote she could not German, but do not worry they will now strive a translator. My messages I wrote then immediately in English, no chance the lady will write me back the entire conversation in German. I could have also written in Polish, Russian, ... the lady would have used her super translator to the end. However, her German was impeccable and I will not criticize that.
However, I had to discuss for 10 minutes that I would like to be blocked for 6 months. First I was asked if I knew what a self-exclusion is, then if I really wanted that and when I answered in the affirmative and wrote that I had an addiction problem, I was told again that I never knew when happiness would come to me and that I should not rush. I wrote that according to the requirements of the MGA the self-lock must be possible and I'm currently testing which casinos allow a self-lock (shortly after that came with the luck try) and then I stressed that I do not want a bonus, just want to have my account locked. From there a minute of silence, then the account was blocked or restricted. The lady wrote she could only restrict it and that was all she could do for me, so we ended the conversation
Casimba
Again, you had to write to the live chat, requested here for a self-lock. Then I was told you can make a timeout from X days to X weeks or is it gambling addiction I was asked. I wrote gambling addiction, Oh then equal to 5 years. I wrote that I would like to have 6 months. No chance, they insisted on 5 years and then enforced it hard as nails. In the case of incipient gambling addiction, you have to act that way, <Martin>at least</Martin> that's what he said. <Martin>But the whole thing does not take too long, about 3 minutes and therefore still acceptable.
MagicRed Casino & Mr. Play
You can only set up 24 hour timeout yourself, otherwise operate the live chat. So done and after about 2 minutes I was allowed to describe my concern, I also asked there whether the block applies globally for the whole Aspire Group and that was affirmed. After several minutes the request was clarified there, the conversation was nice, but it somehow took a bit (about 5 minutes in total). To check then registered at Mr. Play, without problems, Deposit would also have been possible without problems (then canceled during the tan process) and there was also a self-lock alone not possible so off to the live chat.
This time everything went more quickly barely a minute later was there for me. So I asked again, had to repeat the reason and data. After that I was first directly blocked, but the info that it was global was not confirmed there. You can only block me for the current casino, so I would now have to call every casino in the group, register and block me. Too bad. It was very friendly here.
Go Wild
Very confusing, it blinked permanently at the bonus section and wanted to animate to deposit until the bitter end. I then opened the live chat because there was somehow no way to set anything without, after proud 15 minutes or as a gambling addict would say: After building society contract and child support, someone was there. The concern described, problem recorded, reason was asked once and then without further words, the chat ended. But the account was successfully closed.
Duelz / Voodoo / NYSPINS
Duelz used to have an option that was easily accessible where you could exclude yourself, but I know from previous times that it didn't work or was bugged. Seems to have been completely removed and like the other sites only possible with request to support. I asked Voodoo if a lock was possible and if it was possible globally, yes of course they said. It was then asked again if 6 months are enough and that you should not be able to open it, I then said yes and that was it. At Duelz I was able to log in shortly afterwards, but in the chat a self-lock was already confirmed, but for my safety they would update it again to 6 months. Overall, it was now not a bad impression, because you were directly in the chat, it took vllt 1 minute to the lock. The lock does not seem to become active immediately with sister sites, however.
Genesis Casinos
Lock was independently possible, had me there anyway times locked because of reduced RTP, but I did not get far, the registration failed because I am already self-excluded in one of the casinos. So it seems to be a global lock here too.
Ikibu
Blocked at one of the casinos in the group, so registered, that worked. However, the account was blocked in a few seconds, speak it also seems to be a global lock (= network-wide).
Expekt
Actually I praise the casino more often, because I find it really good (fast payout, fair bonus, good offer and it has sports betting). But there I had noticed that a self-lock under 6 months is not possible (noticed by a typo) and more than 12 months are also not possible. Speak nothing negative, but am then in the chat and wanted to ask instead of 6 months here times 6 weeks, clear no problem said one. But then it was a problem and they would look if it is possible and then get back to me by email. There was no one back (within 24 hours), so I independently closed the account for 6 months and was thus slightly disappointed. It was one of my favorites.
Trada
Although not tried in this test (but since you can set it yourself there is no problem), but I wanted to note that the casino wrote to me several months ago times because deposits are higher and whether they could offer me a loss limit. But seems to be an exception, so also at the casino itself, two people have also increased deposits and sunk several thousand there and no reaction. Only when both inquired for a bonus was that <erkannt>and for self-protection there will be no bonus</erkannt>. <erkannt>Overall, however, still rather respectable.
Tipico
Somewhat hidden the correct exclusion function, you have to close account -> then click in the text the word self-exclusion. Only then the account can not be reopened without further ado. In the chat, by the way, you should not make any insinuations, they lock the account then quite quickly.
_____________________
So if I had to give a grade it's an even 2 for many casinos, because you can lock yourself out without any problems. And for some is a 5 (poor), WestCasino belongs among others to Frankfred and also there an unding to want to lock yourself out. That you can not lock yourself out in some casinos should be prevented, added that global locks are not common everywhere. However, the terms and conditions can have a different opinion, in doubt, the player then receives winnings not paid out.
The MGA has failed here so all along the line, such Schutzfuntkionen must be in the hand of the player and not the operator as you can see also only the most necessary. Many casinos such as Platin, LeoVegas, Videoslots, Twin, ... offer to lock themselves without asking the support and I think that should also be the minimum. Withdrawals should also be able to be locked anywhere, but again some casinos encourage you to gamble it away again, although some players already find it difficult (e.g. Karamba).
This is now only a small experience report on my part, I do not know if it brings anyone what. But overall, the message is that where there's a will, there's a rock.
In this sense!</erkannt></Martin>
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Online casinos and addiction prevention
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Online casinos and addiction prevention
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Yup Sportingbet gives a maximum cool-off period of 6 months. A self-exclusion is, according to their mail to me, not possible!
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Online casinos and addiction prevention
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Have me blocked for a year, after about 6 months I wanted to be unlocked again! But does not go. The year I have to wait!
At BWIN you can always unlock 😡 Had me there for a year lock, but have after only one email me unlocked
This post has been translated automatically
Online casinos and addiction prevention
Nobody has liked this post so far
This post has been translated automatically
Online casinos and addiction prevention
Nobody has liked this post so far
A very important and interesting topic.
I have played and deposited at a Dozen major casinos, sometimes very excessively.
In particular, some extreme activities I will publish here soon.
Player protection philosophy writ large and advertise with it, but 50 hours and more almost uninterrupted betting activity with 30-40 deposits during a session are welcome. The bird shot down mostly still the live support afterwards: Asked to see my account activity in order to grant a direct bonus out of goodwill, if necessary, or to have it checked by the bonus department. There was after the 50 hours unconditionally times simply 200€ ausgahlbares cash credit on my account. But more about this follows here later.
This post has been translated automatically