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Online Casinos in general: Nordslot Audacity (Gammix Group) - Payout

Topic created on 04th Dec. 2021 | Page: 1 of 2 | Answers: 18 | Views: 4,556
Anonym
Hi, I am new here.

Earlier I made a withdrawal at Nordslot.

30 minutes later I received an email telling me to verify myself.

kyc@nordslot.com sent me a link where I should upload a copy of my ID and a copy of my invoice (address).

I tried that, I could select the copy of the ID. After that,
i should take a selfie via WebCam. I then canceled the upload process of my documents.
Days ago I asked in chat support if a selfie is required, chat support said no.
I will not upload a selfie of myself.

The email from kyc@nordslot.com did not say anything that I should take a selfie of myself.
I should only upload the copy of my ID and copy invoice (address), nothing more.

I tried to send my documents directly to kyc@nordslot.com.

Email response ended in mailer return error. lol.

Now comes the audacity of Nordslot. Never heard such a threat from an online casino.

Excerpt from email:
No withdrawals can be processed from your account until you comply with this request and should you fail to do so, it will lead to closure of your account.

Translated:

No withdrawals can be processed from your account until you comply with this request and if you fail to do so.
If you do not comply with this request, it will lead to closure of your account.

Thank you in advance for your assistance with these necessary procedures.



Hello, is it still possible? Failure to comply with this request will result in the closure of my account. Really violent.


Sent my required documents directly to "support@nordslot.com" with the request that they send my required documents to the
to KYC support to verify my account.

No response from email support so far.

Chat support is rarely present.

What should I do now?

Anyone have any ideas?

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Hidaruma
Top Member
When registering, it was confirmed that you agree with their KYC procedure

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Niroht
Experienced
But if they close your account, they would have to pay out your balance, right?

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Anonym
Excerpt from the email from KYC Support:

Dear XXX,

We need to verify your casino account. Please use the following links to upload your documents and verify through our secure portal:

Verification of identity (link)
Verification of proof of address (dated within the last six months) (link)

Until you comply with this request, no withdrawals can be made from your account. Failure to comply with this request will result in the closure of your account.
Thank you in advance for your assistance with these necessary procedures.

Sincerely, the Nordslot team.
Note: This email address cannot accept replies.

----

I have now used the second link to to check the proof of address and uploaded my copy of my ID card there as well and emailed my documents again to the email support of Nordslot so that they forward it.

I hope that works soon with my Verification with them.

I still find it a cheek and brazen to threaten me if I do not cooperate with my player account verification to close my account
To close my account.


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dersawen
Top Member

elmo61 wrote on 04.12.2021 at 15:17


I still think it's cheeky and brazen to threaten me if I don't cooperate with my account Verification to close my account
To close my account.



is with many other casinos but unfortunately also the case.

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Anonym
@dersawen,

and you are supposed to accept that now?

I have not little deposited there.

Deposit is ok and uncomplicated but woe you want to pay out then you are placed in the way of many online casinos.
Or stalling tactics in the payouts.

So far at no online casino so kack dreist experienced and I have already experienced many things during Verification (more negative), but something like this? In the email to write if I do not cooperate my account will be closed.

So probably my money would be gone.

I know it so if you can not participate because documents are missing then the payout will be canceled by the casino but not the
complete account closed.

I will report whether it has worked with the casino Nordslot for verification / payout in the next few days and write here purely.

As soon as I have the money, I let the fingers of the Gammix group.

Found some N1 Casinos best, never had problems with them. Withdrawals within a few hours via Trustly. Verification was also fast.

Only now that the 5 seconds rule applies to the Play n Go slots, the N1 Casinos are unplayable for me.



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gamble1
Legend
elmo61 wrote on 04/12/2021 at 15:17: Excerpt from email from KYC support:

Dear XXX,

We need to verify your casino account. Please use the following links to upload your documents and verify through our secure portal:

Verification of identity (link)
Verification of proof of address (dated within the last six months) (link)

Until you comply with this request, no withdrawals can be made from your account. Failure to comply with this request will result in the closure of your account.
Thank you in advance for your assistance with these necessary procedures.

Sincerely, the Nordslot team.
Note: This email address cannot accept replies.

----

I have now used the second link to to check the proof of address and uploaded my copy of my ID card there as well and emailed my documents again to the email support of Nordslot so that they forward it.

I hope that works soon with my Verification with them.

I still find it an impertinence and brazen to threaten me if I do not cooperate with my player account verification to close my account
To close my account.



Is not a threat but a standard mail I also got at CashiMashi documents uploaded and after 3-4 hours it was through

If the now even faster payouts because 48 hours are just really no longer timely in a time where something is partly automatic fits everything there

What I wonder more usually you get yes still after logging in the message you should give information about your assets in my case now at the same time with the verification mail and that strangely enough in all casinos of the group although the support said you have to verify everywhere separately

Makes somehow then no sense I have it now aufjedenfall filled out at Woop and clicked away at Cahi has also already had someone?

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Anonym
Just received an email from KYC support at Nordslot.

I guess my player account is now verified:



Dear XXX,

We are pleased to inform you that we have successfully completed the Verification process. ID verification document. Your pending withdrawal request will now be forwarded to the Finance Department for processing.

Thank you for your cooperation and good luck at the casino!




@ gamble1,

also had to fill in something once when logging in 2 days ago (income, work etc.) @ Nordslot

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gamble1
Legend
elmo61 wrote on 05/12/2021 at 09:49: Just received an email from KYC support at Nordslot.

I guess my player account is now verified:



Dear XXX,

We are pleased to inform you that we have successfully completed the Verification process. ID verification document. Your pending withdrawal request will now be forwarded to the Finance Department for processing.

Thank you for your cooperation and good luck at the casino!




@ gamble1,

also had to fill in something once when logging in 2 days ago (income, work etc.) @ Nordslot


Very good that it has now also worked for you


Yes, the question is only when want the then still have verified in recent years come casinos always quite arbitrarily with such requests and you have to fill out the now really in each casino separately the fun I Blicks really not hahahaha

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Anonym
@ gamble1,

i have also noticed lately with this arbitrariness at many online casinos.

From the logic, you should put everything as an online casino not to scare away his customers.
Otherwise you no longer pay in, I in any case then no longer.

An acquaintance of mine is waiting for 3 days now for his payout at Nordslot. Documents for Verification sent 3 times.
So far no response from Nordslot email support.

Today in chat support at Nordslot he was told it may take 2 more days because of delays.

May be that there may be delays from time to time or more accurate more thorough reviews
with high amounts which one has paid out but with 200 euros payout and then with Trustly?

Looks to me like stalling tactics

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