Topic created on 17th Feb. 2019 | Page: 1 of 2 | Answers: 11 | Views: 3,274
m****9
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17th Feb. 2019, at 04:37 pm CET#1
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Hello everyone, today I experienced something really funny but at the same time scary with Netbet.
Have deposited there until now once, shortly after my registration in 2016. Since then I get every Sunday the 10 free spins, so also today. It should be 10 spins for "Jingle Spin". The slot is in my opinion not made for 10 free spins, have the spin ended with 0.00€ win. Netent already wanted to click away, then had funny way again 10 spins behind. I had only 10 free spins activated in the bonus menu, so where did the other 10 come from? Habs then somehow managed to play the bonus up to 49 €, then it gradually went back to 0.00 €. Had not even thought about it came at 12.00 clock an email from Netent customer support in the following:
"MICHAEL,
YOU STILL HAVE CREDIT ON YOUR ACCOUNT!
We are happy to inform you that you still have
EUR 49.04 left to play
in your NetBet Casino account!
Don't let it expire - play today!
"
I doubted myself for a moment---> Having unconsciously wagered the bonus?! Would be in any case en checked off point more on my "Life is a Gamble todo list" Fun by the way! ^^
I wrote to the support and wanted to check it out,
->I expected at least a plausible explanation why I get such misinformation, because of course I had no credit left! But the only answer was, it was a "TIPPFEHLER" been, I must first melt on the tongue. It is finally about money which was assigned to me by a "TIPPFEHLER" wrong way. I could get a Deposit bonus, then I was brazenly thrown out of the chat!
_____________________________________
Well, I have already experienced a lot and MGA license or not, there was never anything like this in my OC's "career", and find it really scary how information is handled. I have directly deleted my account.
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m****9
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Forum posts:1.484Member has been banned
Netbet.com
17th Feb. 2019, at 06:19 pm CET#2
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I find it disrespectful on several levels. Imagine the recipient of the email had gambled away all his money and gets two hours later such a positive message! Joy is huge, and the subsequent disappointment probably infinite! Something like that gets the MGA badge, well you can really rely on it
RESPECTLESS, EQUITABLE and FAHRLÄSSIGER HANDLING WITH THE TRUST OF THE USER
even more gloating it would have been, if your credit would have been 0,01 EUR hehe
but 0,00 EUR is also good. insensitive programmed...
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m****9
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Forum posts:1.484Member has been banned
Netbet.com
18th Feb. 2019, at 09:39 am CET#6
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Yes, I get such an email from time to time, but not from NETBET. The name has a certain status in terms of online gambling. Was one of the first casinos next to Tipico and BETWAY have gone online! Would I be motivated enough, normally I would have to forward the case to the MGA
mmessner29 wrote on 18.02.2019 at 09:39: Yes so email I also get from time to time but not from NETBET. The name already has a certain status in terms of online gambling. Was one of the first casinos next to Tipico and BETWAY that have gone online! Would I be motivated enough, normally I would have to forward the case to the MGA.
Well, Michael, you know I'm always "on your side" and übelst glad that you are here at GJ no flash in the pan <3 You are namely 'n little fox when it comes to online gambling and OCs. And that's why you know exactly, the moment you read this automated email from NetBet, that this can not work!
Is right of you, then to go in chat and make a polite fuss, because the email was not so right and that was clearly on customer capture! Therefore, you were but also "dreist ausm Chat thrown"<ygt>...</ygt>=)
Insa24 wrote on 02/19/2019 at 10:27 am
Well, Michael, you know I'm always "on your side" and übelst glad that you are here at GJ no flash in the pan <3 You are namely 'n little fox when it comes to online gambling and OCs. And that's why you know exactly, the moment you read this automated email from NetBet, that this can not work!
Is right of you to then go into chat and make a polite fuss, because the email was not so right and that was clearly on customer catch! Therefore, you were but also "dreist ausm Chat thrown"<ygt>...</ygt>=)
<ygt>
Netbet.com
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Have deposited there until now once, shortly after my registration in 2016. Since then I get every Sunday the 10 free spins, so also today. It should be 10 spins for "Jingle Spin". The slot is in my opinion not made for 10 free spins, have the spin ended with 0.00€ win. Netent already wanted to click away, then had funny way again 10 spins behind. I had only 10 free spins activated in the bonus menu, so where did the other 10 come from? Habs then somehow managed to play the bonus up to 49 €, then it gradually went back to 0.00 €. Had not even thought about it came at 12.00 clock an email from Netent customer support in the following:
"MICHAEL,
YOU STILL HAVE CREDIT ON YOUR ACCOUNT!
We are happy to inform you that you still have
EUR 49.04 left to play
in your NetBet Casino account!
Don't let it expire - play today!
"
I doubted myself for a moment---> Having unconsciously wagered the bonus?! Would be in any case en checked off point more on my "Life is a Gamble todo list" Fun by the way! ^^
I wrote to the support and wanted to check it out,
->I expected at least a plausible explanation why I get such misinformation, because of course I had no credit left! But the only answer was, it was a "TIPPFEHLER" been, I must first melt on the tongue. It is finally about money which was assigned to me by a "TIPPFEHLER" wrong way. I could get a Deposit bonus, then I was brazenly thrown out of the chat!
_____________________________________
Well, I have already experienced a lot and MGA license or not, there was never anything like this in my OC's "career", and find it really scary how information is handled. I have directly deleted my account.
This post has been translated automatically
Netbet.com
Liked this post: m****9
RESPECTLESS, EQUITABLE and FAHRLÄSSIGER HANDLING WITH THE TRUST OF THE USER
i would call it!
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You have money in your account
YOUR CREDIT
Hello, Tim
We would like to inform you that your account balance is
€0.00.amounts to
Your login name is
Just log back into your player account and play!
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Insa24
but 0,00 EUR is also good. insensitive programmed...
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Well, Michael, you know I'm always "on your side" and übelst glad that you are here at GJ no flash in the pan <3 You are namely 'n little fox when it comes to online gambling and OCs. And that's why you know exactly, the moment you read this automated email from NetBet, that this can not work!
Is right of you, then to go in chat and make a polite fuss, because the email was not so right and that was clearly on customer capture! Therefore, you were but also "dreist ausm Chat thrown"<ygt>...</ygt>=)
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Insa24, m****9
Insa + Michael = Big <3
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Excuse me miss???
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