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Online Casinos in general: N26 terminates account and freezes credit balance (Page 2)

Topic created on 08th Jun. 2024 | Page: 2 of 2 | Answers: 23 | Views: 2,243
needle34
Expert
However, the bank must pay out the credit balance, otherwise this is not legal.

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gamble1
Legend

needle34 wrote on 11.06.2024 at 23:02: But the bank must pay out the credit balance, otherwise it is not legal.

Well not quite the money laundering law and generally the laws of the EU say here:


The bank is obliged to check the origin of the funds. As long as the legal origin of the funds has not been clarified, the bank can refuse to pay out the money. As soon as the necessary information and documents are available and the origin is clarified, the bank must carry out the payout.

This means that they can simply push the card to the TE and as long as he cannot prove where the money came from legally, they can also leave the money lying around

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frapi07
Elite
gamble1 wrote on 12.06.2024 at 05:58:

Well not quite the money laundering law and generally the laws of the EU say here :


The bank is obliged to check the origin of the funds. As long as the legal origin of the funds has not been clarified, the bank can refuse to pay out the money. As soon as the necessary information and documents are available and the origin is clarified, the bank must carry out the payout.

This means that they can simply push the card to the TE and as long as he cannot prove where the money came from legally, they can leave the money where it is

I think it's already too late for the obligation to provide proof. You can do this beforehand (but I would only do it for crypto), but as soon as an account has been frozen, you can't do much with proof. I mean, you can see how communicative they are towards the customer. Not at all. The customer can't get into the app and there's no reply to emails. How can you provide proof if the bank no longer wants to communicate with the customer and blocks all attempts at communication?

The banks report to the FIU (Financial Intelligence Unit) and the report is checked there. As long as they have not finished their investigation, the bank will - presumably - continue not to pay out the credit. To be honest, I don't know whether you have to take action yourself. They are investigating and may not need any proof, unless it is money that comes from crypto transactions (where you would really need proof). But that's not the case here, there are clear IBANs that can also be assigned.

I have read that suspicions are more frequent because the laws have been tightened (banks can receive very high penalties/sanctions for non-compliance).


According to the pages I have searched, however, it is possible to speed up the procedure. With the help of an application for a temporary injunction (costs €80 or so), the bank can be persuaded to unblock the account. Due to the urgency of the matter, it is therefore advisable to seek legal assistance in any case. (Source: Bank account blocked: Another temporary injunction obtained against Commerzbank (anwalt.de))

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gamble1
Legend
frapi07 wrote on 12.06.2024 at 07:25:
I think it's already too late for the proof requirement. You can do it before (but I would only do it for crypto), but once an account has been frozen, you can't do much with the proof. I mean, you can see how communicative they are towards the customer. Not at all. The customer can't get into the app and there's no reply to emails. How can you provide proof if the bank no longer wants to communicate with the customer and blocks all attempts at communication?

The banks report to the FIU (Financial Intelligence Unit) and the report is checked there. As long as they have not finished their investigation, the bank will - presumably - continue not to pay out the credit. To be honest, I don't know whether you have to take action yourself. They are investigating and may not need any proof, unless it is money that comes from crypto transactions (where you would really need proof). But that's not the case here, there are clear IBANs that can also be assigned.

I have read that suspicions are more frequent because the laws have been tightened (banks can receive very high penalties/sanctions for non-compliance).


According to the pages I have searched, however, it is possible to speed up the procedure. With the help of an application for a temporary injunction (costs €80 or so), the bank can be persuaded to unblock the account. Due to the urgency of the matter, it is therefore advisable to seek legal assistance in any case. (Source: Bank account blocked: Another temporary injunction obtained against Commerzbank (anwalt.de))

Basically you are right, I have already pointed out in the first part of my answer how they are probably waiting for an answer from the authorities, or rather, a non-legal origin is almost certainly already clearly proven here, but with the second answer I only wanted to address the circumstance that was written by needle34, namely



needle34 wrote on 11.06.2024 at 23:02: But the bank has to pay out the credit balance otherwise it is not legal.

because unfortunately this is too short-sighted because it is true that the banks are not allowed to withhold money without legal examination, but they can use small aids to pass the ball to you and wait and see what you do

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mannymansch
Rookie
I don't think that happens with Revolut. But I wouldn't have thought that of N26 either.....

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Schneckchen
Simply stop playing at casinos that are not licensed in GER. My son had the same problem. These casinos no longer even have to pay out your win if you are registered in Germany.

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bonushunter97
Amateur
it takes time but it will then be transferred to an account of your choice - for me it was
much more / but it takes 6 months

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alge92
Visitor
I would lodge a complaint with Bafin

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gamble1
Legend

Schneckchen wrote on 13.06.2024 at 16:21: Simply no longer play at casinos that are not licensed in GER. My son had the same problem. These casinos no longer even have to pay out your win if you are registered in Germany.

Nevertheless, no casino that wants to keep customers in the future would behave like this! On the contrary, the unlicensed casinos are usually much more customer-friendly, apart from all the rules

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