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Online Casinos in general: N26 terminates account and freezes credit balance

Topic created on 08th Jun. 2024 | Page: 1 of 2 | Answers: 23 | Views: 2,164
Borusse42
Rookie
GUTS, it's been a good 2 weeks since N26 Bank terminated my account after a few deposits and withdrawals from the online casino (I realize that it was stupid to Deposit and withdraw via the bank)
I received an email 2 weeks ago that the account will be terminated without notice and that I should send an alternative account with proof.
No sooner said than done, unfortunately I haven't received a reply from N26 or any mail for 2 weeks. Account terminated, credit balance (3000€) gone
That can't be right
Has anyone had similar experiences with this bank and can tell me what to do?
There is no hotline and the Live Chat says they can't provide any information

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Svenr
Amateur
Question was it a legal or illegal OC but actually if it is a legal OC they are not allowed to freeze it

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Andre
Top Member
What kind of proof do they want? I can't imagine that this is all legal. they can't just make €3000 disappear.

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TSV1900

Borusse42 wrote on 08.06.2024 at 21:49: Hello, it's been a good 2 weeks now that N26 Bank has terminated my account after some deposits and withdrawals from the online casino (I realize that it was stupid to Deposit and withdraw via the bank)
I received an email 2 weeks ago that the account will be terminated without notice and that I should send an alternative account with proof.
No sooner said than done, unfortunately I haven't received a reply from N26 or any mail for 2 weeks. Account terminated, credit balance (3000€) gone
That can't be right
Has anyone had similar experiences with this bank and can tell me what to do?
There is no hotline and the Live Chat says they can't provide any information

So I've been with the bank for over 3 years and have never had any problems, if you write to support via the verify chat in the app they are always very helpful, deposit and withdraw every month, never had any problems, otherwise try it by post.

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Daniel1988
Top Member

Borusse42 wrote on 08.06.2024 at 21:49: Hello, it's been a good 2 weeks now that N26 Bank has terminated my account after some deposits and withdrawals from the online casino (I realize that it was stupid to Deposit and withdraw via the bank)
I received an email 2 weeks ago that the account will be terminated without notice and that I should send an alternative account with proof.
No sooner said than done, unfortunately I haven't received a reply from N26 or any mail for 2 weeks. Account terminated, credit balance (3000€) gone
That can't be right
Has anyone had similar experiences with this bank and can tell me what to do?
There is no hotline and the Live Chat says they can't provide any information

How cheeky is that, please?

Isn't N26 an online-only bank, so you can't just go to your local customer advisor?

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Dr-Strange
Experienced

Daniel1988 wrote on 09.06.2024 at 03:46:

How cheeky is that please!

Isn't N26 an online-only bank, so you can't just go to your local customer advisor?

Yes correct, N26 is an online-only bank.

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Borusse42
Rookie
Thanks for your answers.
Unfortunately it was not a legal OC
I can no longer access the app as they have terminated the account.
But when my account was only frozen, the chat was also not allowed to give any information and said an email would come.
This then came after 10 days.
That was the back story
First the account was frozen for 10 days, now the account was canceled and for 2 weeks despite daily messages I get no answer.
The proof they wanted was a bank statement from the new account, so only proof that it is my account.
I have provided them all, but as already mentioned, nothing more has come from them.
I don't want to incur unnecessary legal fees, but I'm slowly giving up hope

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denyo123
Experienced
Borusse42 wrote on 09.06.2024 at 11:51: Thank you for your answers.
Unfortunately it was not a legal OC
Can't get into the app anymore because they canceled the account.
But when my account was only frozen at first, the chat was also not allowed to give any information and said an email would come.
This then came after 10 days.
That was the back story
First the account was frozen for 10 days, now the account was canceled and for 2 weeks despite daily messages I get no answer.
The proof they wanted was a bank statement from the new account, so only proof that it is my account.
I have provided them all, but as already mentioned, nothing more has come from them.
I don't want to incur unnecessary legal fees, but I'm slowly giving up hope

https://support.n26.com/de-at/app-und-produkte/app/wie-kontaktiere-ich-n26


You can open a visitor chat there. They may be able to help you there after verification.

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gamble1
Legend

Andre wrote on 08.06.2024 at 22:05: What kind of proof do they want? I can't imagine that it's all so legal. they can't just make €3000 disappear.

They can't just make it disappear, but they can freeze it and the state even wants to make it easier to remove illegal funds from the perpetrators' disposal in theory


I suspect that now that he is no longer a customer, they will simply take an extremely long time to make all the reports and then, if there are no objections from the authorities, slowly book the money

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Butterbrezel
Elite

gamble1 wrote on 09.06.2024 at 13:06:

Just make it disappear not but freeze it can and is even desired by the state to make it easier to remove illegal funds from the disposal of the perpetrators in theory


I suspect that now that he is no longer a customer, they will simply take an extremely long time to make all the reports and then slowly book the money if there are no objections from the authorities

You couldn't have formulated the answer any better

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bigbig
Experienced
They recently had to pay a hefty fine for tolerating illegal gambling, so they'll probably take a closer look now.

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Fraufrosch47

Borusse42 wrote on 08.06.2024 at 21:49: Hello, it's been a good 2 weeks now that N26 Bank has terminated my account after some deposits and withdrawals from the online casino (I realize that it was stupid to Deposit and withdraw via the bank)
I received an email 2 weeks ago that the account will be terminated without notice and that I should send an alternative account with proof.
No sooner said than done, unfortunately I have not received a reply from N26 or any mail for 2 weeks. Account terminated, credit balance (3000€) gone
That can't be right
Has anyone had similar experiences with this bank and can tell me what to do?
There is no hotline and the Live Chat says they can't provide any information

I had exactly the same experience. Then have fun waiting. They will send your money to your alternative account, but you have to be patient.
The live chat doesn't give you any information either, they kicked me out of the chat right after I asked when I would get my money.

For me it was like this: I canceled my account in mid-January and had my money in my new account at the end of May. In the meantime, I received a summons from the police for an investigation into illegal gambling, which was dropped by the public prosecutor's office.
I had 1 payment of 1300€ from the casino.

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roccoammo11
Expert

Fraufrosch47 wrote on 10.06.2024 at 11:43 am:

I felt exactly the same way. Then I wish you a lot of fun waiting. You will get your money from them to your alternative account but you have to be patient.
The Live Chat doesn't give you any information either, they kicked me out of the chat right after I asked when I would get my money.

For me it was like this: I canceled my account in mid-January and had my money in my new account at the end of May. In the meantime, I received a summons from the police for an investigation into illegal gambling, which was dropped by the public prosecutor's office.
I had 1 payment of €1300 from the casino.

Yes, I think the money can only be transferred to the new bank once this has been clarified with the police/public prosecutor's office...if it can be proven that money from legal sources is on it, a lawyer could possibly speed this up, but it probably costs more than it would be worth...shit happens...

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Borusse42
Rookie

Fraufrosch47 wrote on 10.06.2024 at 11:43 am:

I felt exactly the same way. Then I wish you a lot of fun waiting. You will get your money from them to your alternative account but you have to be patient.
The Live Chat doesn't give you any information either, they kicked me out of the chat right after I asked when I would get my money.

For me it was like this: I canceled my account in mid-January and had the money in my new account at the end of May. In the meantime, I received a summons from the police for an investigation into illegal gambling, which was dropped by the public prosecutor's office.
I had 1 payment of 1300€ from the casino.

Thank you for your experience

At least I know what to expect. I was already expecting a complaint anyway. When did the complaint arrive and did you not react to the letter from the police or how did you behave so that it was stopped?

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Grinderstyle
Rookie
I also had trouble with N26 2-3 years ago, although it was about a different matter, but there was also (virtually) no feedback and no contact person who used more than standard text modules. After 2 or 3 unsuccessful attempts to find a solution by email, I then threw the keyword "BaFin complaint" into the room.
The next response came from someone in the back office, who was personally available as a contact person for the entire matter. He always responded within a few hours, consulted with the legal department, etc.
So it might also make sense to threaten to file a complaint. But you should think carefully about whether the public prosecutor's office will then suddenly demand confiscation.

A little fun fact: I had a relatively manageable amount in my N26 account at the time (maybe €100) when the termination without notice came by email and I was told that I would only receive the remaining balance with proof. However, I was still able to use the account until the next morning, so I simply transferred the remaining balance away.

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