Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Lapalingo - Identity procedure ( Fraud? Dishonest? )

Topic created on 22nd Mar. 2020 | Page: 1 of 1 | Answers: 5 | Views: 1,535
leeter
Hey,

i deposited at Lapalingo 100€ with 200% bonus, made 2000€ with the bonus and converted it to real money

I wanted to withdraw it to me, I should upload a Perso. and a phone bill (For address proof)
The electricity bill I have of course partly censored, and it was accepted. Now, however, to the passport, of course I have for the casino unimportant data Zensiert, as with 2 other casinos before. Now the howl but rum, they necessarily want a photo with an unedited ID card or uncensored have, otherwise it would not go!
In the article they mention that they only need the "name, address, date of birth" for the Perso. seems not to be so, however

I would like to upload understandable white reluctantly my Perso. without censorship or "sample" processing
Have been writing back and forth with support for about 1 - 2 weeks now, which is a total disaster. They always answer wrong, or not answer my questions
Totally have the feeling they don't even read through my message. It seems to me at the moment as if Lapalingo is very unserious.

In the last email it said again "We also ask you to upload a current address card to your account.", but this was already confirmed by them with the phone bill......

Maybe you can tell me your opinion about this casino, would be very grateful

MFG

This post has been translated automatically

leeter
Edit

They also always advertise with a Live Chat at Lapalingo ... however I have never found the, no matter what time. So it is probably still 2-4 days to wait for the support email

This post has been translated automatically

ruhrpott
Expert
Hi,
it is actually quite normal that you have to upload the ID card completely legible. If casinos have regulated this differently for you in the past, then you have simply been lucky
This is also completely normal outside of casinos. No matter whether when concluding a cell phone contract, a loan or, or or.
You can find the Live Chat at the bottom right of the page when you are logged in.

This post has been translated automatically

leeter
Thank you very much for the quick answer
Yes, as I said, I was very surprised, precisely because the other casinos have not required it, and I've always heard stories with identity theft, which is why the alarm bells went off at first

This post has been translated automatically

Kleinkariert
Expert
leeter wrote on 22.03.2020 at 01:28 am: Thank you very much for the quick answer
Yes, as I said, I was very surprised, precisely because the other casinos have not required it, and I've heard again and again Story's with identity theft, which is why the alarm bells went off with me first.

Unfortunately, overregulation in the area of money laundering has led to inefficient procedures affecting all people.

Some casinos do their best to work it out quickly and smoothly. Other casinos are more accurate, understaffed or do it on purpose. I don't like uploading private data either and I think you should keep that in mind.

Identity theft will still play a role in the future anyway, proper protections for this are not yet provided. Under certain circumstances, this can completely throw a person out of life.

This post has been translated automatically

Karuen00
Amateur
Just send them your ID don't understand the problem. Why would Lapalingo steal your identity

This post has been translated automatically

Hot Topics4th May. 2024 at 05:54 am CEST

GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately