i am new here, would like to introduce myself briefly, I am the Justine un play a lot online, in Online Casinos, and have registered here because I have the following problem ...
the day before yesterday I registered at Hyperino, and immediately deposited times 10 €... these I have gambled.
At night, I was bored and my partner, we have together 250 € spread over several payments from the account of my partner deposited, and gambled. After the last Deposit came a win of almost 1000€, so we had a total balance of 1170€ on the account.
We then decided to withdraw all the money. No sooner said than done... at noon came a message from Hyperino, which looked like this !!!!
Hello Justine,
We would like to inform you that you have violated our terms and conditions.
1.8. With respect to deposits and withdrawals of funds to and from your Player Account, you may only use credit cards and other payment instruments that are valid and rightfully belong to you.
Your Player Account has been temporarily blocked for security reasons because you used a third party's payment method(s).
For this reason, we require an explanation of why you used the third party payment method instead of your own and the following documents:
- A picture of the front and back of a valid photo ID belonging to the account holder (**7457); passport, ID card or driver's license
- A picture of the account holder's bank statement showing account details and name.
- an image of the front and back of a valid identification document with a photo; passport or ID card
- a picture of a recent bill, not older than three months, from an official institution, showing your name and address (electricity, gas) or an official letter from an official institution (citizens' office, employment agency, bank, Insurance company)
- a picture of your bank statement or the front of your bank card showing your account details and your full name
If you have any further questions, please reply to this email, as the customer service is not responsible for this process.
If you have any further questions, please do not hesitate to contact us.
With kind regards
Team Hyperino
but before that I received these emails (for every single deposit)
Hi justine,
good news! Your instant deposit of 50.00 EUR was approved and credited to your account.
Log in to Hyperino right now by clicking on "Continue playing". Have fun!
If you have any questions, feel free to ask. Our friendly support will be happy to help you.
Greetings your friends from Hyperino
After we received this mail, with the blocking of the account, we immediately put our identity documents, bank statements, as well as in each case a letter with the address in such a way that we had everything on a photo, and sent to Hyperino. Also, my partner issued me a confirmation stating that I was authorized to make one or more payments via online transfer.
since then there is no reaction from Hyperino.
What do you think about this, and how would you proceed in such a case ?
After all, if I had lost it, my money from the deposits would also be gone, and Hyperino would not have done anything to have the money paid back to my life partner's account.
Violation of the terms and conditions means that the casino is in the right and does not have to pay you anything
And with a casino like hyperino, you will never see your money....
Hyperino and wunderino I would strongly advise against playing, because often high wins were not paid out as you can read here in other posts because players have violated bonus conditions
Justkrau wrote on 07/11/2019 at 17:47: Hello dear community,
i am new here, would like to introduce myself briefly, I am the Justine un play a lot online, in Online Casinos, and have registered here because I have the following problem ...
the day before yesterday I registered at Hyperino, and immediately times 10€ deposited... these I have gambled.
At night, I was bored and my partner, we have together 250 € spread over several payments from the account of my partner deposited, and gambled. After the last Deposit came a win of almost 1000€, so we had a total balance of 1170€ on the account.
We then decided to withdraw all the money. No sooner said than done... at noon came a message from Hyperino, which looked like this !!!!
Hello Justine,
We would like to inform you that you have violated our terms and conditions.
1.8. With respect to deposits and withdrawals of funds to and from your Player Account, you may only use credit cards and other payment instruments that are valid and rightfully belong to you.
Your Player Account has been temporarily blocked for security reasons because you have used a third party's payment method(s).
For this reason, we require an explanation of why you used the third party's payment method instead of yours and the following documents:
- A picture of the front and back of a valid photo ID belonging to the account holder (**7457); passport, ID card or driver's license
- A picture of the account holder's bank statement showing account details and name.
- an image of the front and back of a valid identification document with a photograph; passport or identity card
- a picture of a recent bill, not older than three months, from an official institution, showing your name and address (electricity, gas) or an official letter from an official institution (citizens' office, employment agency, bank, Insurance company)
- a picture of your bank statement or the front of your bank card showing your account details and your full name
If you have any further questions, please reply to this email, as the customer service is not responsible for this process.
If you have any further questions, please do not hesitate to contact us.
With kind regards
Team Hyperino
but before that I received these emails (for every single deposit)
Hi justine,
good news! Your instant deposit of 50.00 EUR was approved and credited to your account.
Log in to Hyperino right now by clicking on "Continue playing". Have fun!
If you have any questions, feel free to ask. Our friendly support will be happy to help you.
Greetings your friends from Hyperino
After we received this mail, with the blocking of the account, we immediately put our identity documents, bank statements, as well as in each case a letter with the address in such a way that we had everything on a photo, and sent to Hyperino. Also, my partner issued me a confirmation stating that I was authorized to make one or more payments via online transfer.
since then there is no reaction from Hyperino.
What do you think about this, and how would you proceed in such a case ?
After all, if I had lost it, my money from the deposits would also be gone, and Hyperino would not have done anything to have the money paid back to my life partner's account.
I ask for your help.
Normally, they have to refund the deposits from the win but do not give anything, but it may be that as a gesture of goodwill is paid out. In that case, the check will take time, but they are not the fastest.
This post has been translated automatically
Anonym
Former Member
Hyperino Casino
12th Apr. 2021, at 01:02 pm CEST#14
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i have this morning at 5:16 clock 20 euros deposited, and have not yet received today's free spins, what's going on there blos again, no answers are sent to my emails, no response no free spins, man then they should not advertise it, and the people with it, but is really nasty so something.
Hyperino Casino
Nobody has liked this post so far
i am new here, would like to introduce myself briefly, I am the Justine un play a lot online, in Online Casinos, and have registered here because I have the following problem ...
the day before yesterday I registered at Hyperino, and immediately deposited times 10 €... these I have gambled.
At night, I was bored and my partner, we have together 250 € spread over several payments from the account of my partner deposited, and gambled. After the last Deposit came a win of almost 1000€, so we had a total balance of 1170€ on the account.
We then decided to withdraw all the money. No sooner said than done... at noon came a message from Hyperino, which looked like this !!!!
Hello Justine,
We would like to inform you that you have violated our terms and conditions.
1.8. With respect to deposits and withdrawals of funds to and from your Player Account, you may only use credit cards and other payment instruments that are valid and rightfully belong to you.
Your Player Account has been temporarily blocked for security reasons because you used a third party's payment method(s).
For this reason, we require an explanation of why you used the third party payment method instead of your own and the following documents:
- A picture of the front and back of a valid photo ID belonging to the account holder (**7457); passport, ID card or driver's license
- A picture of the account holder's bank statement showing account details and name.
- an image of the front and back of a valid identification document with a photo; passport or ID card
- a picture of a recent bill, not older than three months, from an official institution, showing your name and address (electricity, gas) or an official letter from an official institution (citizens' office, employment agency, bank, Insurance company)
- a picture of your bank statement or the front of your bank card showing your account details and your full name
If you have any further questions, please reply to this email, as the customer service is not responsible for this process.
If you have any further questions, please do not hesitate to contact us.
With kind regards
Team Hyperino
but before that I received these emails (for every single deposit)
Hi justine,
good news! Your instant deposit of 50.00 EUR was approved and credited to your account.
Log in to Hyperino right now by clicking on "Continue playing". Have fun!
If you have any questions, feel free to ask. Our friendly support will be happy to help you.
Greetings your friends from Hyperino
After we received this mail, with the blocking of the account, we immediately put our identity documents, bank statements, as well as in each case a letter with the address in such a way that we had everything on a photo, and sent to Hyperino. Also, my partner issued me a confirmation stating that I was authorized to make one or more payments via online transfer.
since then there is no reaction from Hyperino.
What do you think about this, and how would you proceed in such a case ?
After all, if I had lost it, my money from the deposits would also be gone, and Hyperino would not have done anything to have the money paid back to my life partner's account.
I ask for your help.
This post has been translated automatically
Hyperino Casino
Nobody has liked this post so far
And with a casino like hyperino, you will never see your money....
Hyperino and wunderino I would strongly advise against playing, because often high wins were not paid out as you can read here in other posts because players have violated bonus conditions
Recommend rather to: rizk Wildz Videoslots SlotsMillion etc....
This post has been translated automatically
Hyperino Casino
Nobody has liked this post so far
Normally, they have to refund the deposits from the win but do not give anything, but it may be that as a gesture of goodwill is paid out. In that case, the check will take time, but they are not the fastest.
This post has been translated automatically
Hyperino Casino
Nobody has liked this post so far
This post has been translated automatically