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Hit at Evolve Casino - experiences!
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I work in support and just wanted to let you know that they didn't behave strangely, as you assumed, but correctly. Do you think they know all the Mountberg B.V. casinos? There are 15 casinos in total. Even if the person had known the casino, it would not have been correct to go into more detail, as it is a different company and also independent of each other.
By the way, you can save yourself the sarcasm.
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Hit at Evolve Casino - experiences!
Liked this post: Matara
We both know that your response to my thread was certainly not the nicest. You can answer someone who doesn't know their way around a bit more sympathetically. So the question is, what kind of response do you expect?
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Hit at Evolve Casino - experiences!
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Hit at Evolve Casino - experiences!
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Thanks Donnie, ... that's all I can do at the moment anyway, except wait and see if and when they get back to me. I'm afraid that I'll have to go through another Verification procedure
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Hit at Evolve Casino - experiences!
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Was I being rude? I just wrote factually that the support team didn't give the wrong answer. How else should I have written it?
and yes, patience is required. It's no use writing to them every day. We can understand how you feel right now. I myself once had to wait a week for a high 4-digit sum. I don't think any of us like it when the payout takes an extremely long time.
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Hit at Evolve Casino - experiences!
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However, I don't think it's a bad thing to contact the support team at Stakes, for example, and ask if they have/had contact with the management/support team at Evolve so that they can pass on a request for a payout. It doesn't cost anything to ask. It sucks when you have to wait for a payout
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Hit at Evolve Casino - experiences!
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Support is not google! I have no idea what kind of answer you were hoping for.
Do you really think that's factual, or do you really think I'm so stupid that I can't tell the difference between Support and Google?
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Hit at Evolve Casino - experiences!
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I don't think it's too bad either. I have already received a normal response from another casino.
Some even advertise with their sister or partner casinos. But good
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Hit at Evolve Casino - experiences!
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No contact was asked for here. In addition, there are nice support employees who do more than necessary and some who just do their job. Both are legitimate. I usually do it like this: if someone asks me for an external contact and I can find it within 1-2 minutes, then I'm happy to help and pass it on. If the search for the contact takes much longer, I refer them to the relevant support team. This was also done here, which is why I think the answer is okay.
If that triggered you, then I'm sorry. It wasn't my intention. I just wanted to make it clear to you that support doesn't always have to know everything. Especially if it's external information.
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Hit at Evolve Casino - experiences!
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No, it didn't trigger me, as I said, it's just the response to your not-so-factual post
I think we can end this topic before we go round in circles. Have a nice day.
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Hit at Evolve Casino - experiences!
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Hello ***,
Congratulations on your recent victories.
For your information, once validated by our finance department, withdrawals can take up to 5 working days before they reach your bank account (approximately ten days).
After your withdrawal request has been processed on 03/21/2024, in case of non-receipt, our financial department can only start investigating from the next 04/01/2024. You must provide us with a statement of bank transactions showing all transactions from the date 21.03.2024 to 01.04.2024.
I invite you to wait until 31.03.2024 and contact us from then on if you still have not received it.
I am counting on your understanding and patience.
Do not hesitate to contact us by email 24/7 or by Live Chat between 10:00 CET and 11:00 CET. for any further help.
Yours sincerely,
Sakura
Evolve Casino
What does that mean? That it has been transferred? I could even cancel the payment in the account.
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Hit at Evolve Casino - experiences!
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Because you've annoyed the casino too often, the people there may have gotten confused xD
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Hit at Evolve Casino - experiences!
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Money has arrived
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There you go👍
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