for me with New York Spins the worst online casino.
I even recorded a video and sent it to them where you can see that my slots no matter which Provider or which game I played sometimes took 10 seconds for a spin!
I am only normal in the Live Chat and have asked if there are currently problems that said no no that must be on you.
I have the then sent a video as they wanted it and also one of another casinso where nothing has hung at all and what came as an answer? "that's a maximum of 2 seconds that still fits everything" O,o
i then said from minute 1:10 to 1:19 are a good 9 seconds my dear?
the answer?
"no no"
This went on all the time so I have then although I just started to play for hours pause made the next day tried it just did not want so I have then on max bet the money awayhauen written they should delete my account but even that they do not
My bank account was already used through my husband's account
( -> deposits and withdrawals were often made through my bank account without any problems )
After some time the Deposit option "immediate bank transfer" was blocked
We did not know at that time why the option was blocked on my husband's account
After we had contact with a customer service representative and asked why the payment option is blocked, he explained to us that it is due to the deposits made through my bank account (wife) - According to the terms and conditions, this is also legally correct.
We have explicitly asked whether I can create an account and use my bank account -> this confirmed the consultant that it would of course be possible
After the confirmation of the customer adviser I create me an account
After several deposits, which also worked without problems, I won and made a withdrawal in the amount of 2,000 € that I wanted to pay out.
After a few days I received an email from WestCasino that the win was invalid because the bank account was used "multiple times".
( >> if we would receive this email with wins that were won via the account of my husband , we would be able to understand this because the deposits were made through my bank account and that the payment option "immediate transfer" is blocked.
But that I get such a mail through my account we can not understand - this is also Lt. the AGB's not right! )
We have read through the terms and conditions, with so-called "double accounts" the wins are invalid.
With deposits of third (friends, family, spouse, etc.) Bank accounts, the wins are invalid and the deposits must be returned to the account holder.
In my case it is not third parties and not a double account.
According to the terms and conditions, it is not legal for westcasino to consider the winnings deposited by me from my bank as invalid and to retain them!
Also according to T&C's westcasino would have to pay back all amounts deposited by my husband through my bank account.
Also contact via the chat function is made without waiting for days for a response from westcasino
Unfortunately I do not know what else I can do ... I just do not understand it.
Hello I have won very well at West casino I can pay out in the week only 2000 euros have you received your wins?
Withdrawal takes somehow how long did it take you?
Hello supposedly my money was transferred and should be according to the casino today or tomorrow the money in my account
Strange now it was booked back to my player account
Do not know why it seems to me as stalling
Have now written again to the support
Experience west casino
Nobody has liked this post so far
for me with New York Spins the worst online casino.
I even recorded a video and sent it to them where you can see that my slots no matter which Provider or which game I played sometimes took 10 seconds for a spin!
I am only normal in the Live Chat and have asked if there are currently problems that said no no that must be on you.
I have the then sent a video as they wanted it and also one of another casinso where nothing has hung at all and what came as an answer? "that's a maximum of 2 seconds that still fits everything" O,o
i then said from minute 1:10 to 1:19 are a good 9 seconds my dear?
the answer?
"no no"
This went on all the time so I have then although I just started to play for hours pause made the next day tried it just did not want so I have then on max bet the money awayhauen written they should delete my account but even that they do not
This post has been translated automatically
Experience west casino
Nobody has liked this post so far
I recently created an account through Westcasino.
My bank account was already used through my husband's account
( -> deposits and withdrawals were often made through my bank account without any problems )
After some time the Deposit option "immediate bank transfer" was blocked
We did not know at that time why the option was blocked on my husband's account
After we had contact with a customer service representative and asked why the payment option is blocked, he explained to us that it is due to the deposits made through my bank account (wife) - According to the terms and conditions, this is also legally correct.
We have explicitly asked whether I can create an account and use my bank account -> this confirmed the consultant that it would of course be possible
After the confirmation of the customer adviser I create me an account
After several deposits, which also worked without problems, I won and made a withdrawal in the amount of 2,000 € that I wanted to pay out.
After a few days I received an email from WestCasino that the win was invalid because the bank account was used "multiple times".
( >> if we would receive this email with wins that were won via the account of my husband , we would be able to understand this because the deposits were made through my bank account and that the payment option "immediate transfer" is blocked.
But that I get such a mail through my account we can not understand - this is also Lt. the AGB's not right! )
We have read through the terms and conditions, with so-called "double accounts" the wins are invalid.
With deposits of third (friends, family, spouse, etc.) Bank accounts, the wins are invalid and the deposits must be returned to the account holder.
In my case it is not third parties and not a double account.
According to the terms and conditions, it is not legal for westcasino to consider the winnings deposited by me from my bank as invalid and to retain them!
Also according to T&C's westcasino would have to pay back all amounts deposited by my husband through my bank account.
Also contact via the chat function is made without waiting for days for a response from westcasino
Unfortunately I do not know what else I can do ... I just do not understand it.
This post has been translated automatically
Experience west casino
Nobody has liked this post so far
Withdrawal takes somehow how long did it take you?
This post has been translated automatically
Experience west casino
Nobody has liked this post so far
Strange now it was booked back to my player account
Do not know why it seems to me as stalling
Have now written again to the support
This post has been translated automatically