Nextplx wrote on 05.12.2020 at 19:59: Where can I create MGA ticket in German?
Unfortunately no progress with the association...
Although Klarna has confirmed again that they have my money
i signed up for a new account at Rantcasino about 10 days ago and deposited 30€. Since I was a new customer I received 100% welcome bonus. At the end I had 450€ and wanted to withdraw. after a few days I wanted to go in out of curiosity and see if everything worked with the withdrawal and then I saw something! my 450€ what I won was not approved and instead they credited me my 30€ that I deposited! I wrote in Live Chat with them and of course wanted to know the reason why something happened.
They explained to me that I played slot games that I was not allowed to play because I got the welcome bonus. And it was my fault that I have not read your terms of use. I am really speechless and do not know what to do
PS: Actually it's always like this... when I claim a bonus and let's say I want to play some game... then actually a message comes where it says that I can't play this game because of bonus... So as I understood it I would have to read their terms of use and write down on paper which games I can/can't play and which ones?
Well, I've been playing online for years and this has never happened to me!
ikabereta wrote on 10.01.2021 at 17:15: I signed up about 10 days ago and deposited 30€. Since I was a new customer I received 100% welcome bonus. At the end I had 450€ and wanted to withdraw. after a few days I wanted to go in out of curiosity and see if everything worked with the withdrawal and then I saw something! my 450€ what I won was not approved and instead they credited me my 30€ that I deposited! I wrote in Live Chat with them and of course wanted to know the reason why something happened.
They explained to me that I played slot games that I was not allowed to play because I got the welcome bonus. And it was my fault that I have not read your terms of use. I am really speechless and do not know what to do
PS: Actually it's always like this... when I claim a bonus and let's say I want to play some game... then actually a message comes where it says that I can't play this game because of bonus... So as I understood it I would have to read their terms of use and write down on paper which games I can/can't play and which ones?
Well, I've been playing online for years and this has never happened to me!
I hope someone can help me
Hey @ikabereta,
unfortunately there are casinos that do NOT show any error message when you play "forbidden" games with active bonus. So it is your responsibility to check the games before you play. I always do it like this: Open a tab with the bonus conditions, CTRL+F opens the search function, enter the name of the game, no hit: play, hit: withdraw. Unfortunately, you can not do anything, because you have violated the terms of use or bonus conditions, you have no right to your win. As a gesture of goodwill, some casinos do something, but not all. Therefore, too bad about your win. After all, you got your Deposit back.
I signed up today, unfortunately I did not receive my Welcome bonus and the support only said that I have not received the bonus, but they can also do nothing because I have already played. So thanks for nothing. Rip-off!!!
So I can only advise everyone to Deposit here only a cent! Especially never take a bonus, as soon as you have successfully implemented the Bonus money is searched for the smallest violations, so that there is no payout. You are au not protected from games that you may play in the bonus money net a list with over 30 games you have to know by heart because it does not matter if you have made only one spin and not won a cent!even if one notices the mistake and turns to the Live Chat say the one you can continue to play because you have immediately reported! When the payout then the bad awakening, I can only ask everyone let the fingers away from this casino there are enough reputable casino s since you need such a casino really not
I just reported my case to eadr.org, since they seem to be responsible for this casino. Whether they are really reliable and neutral I can not say. But I can recommend Casinoguru and Thepogg, they have helped me before. If all this fails, you can still file a complaint with the MGA.
I can only recommend Casinoguru in such cases! I had a similar case with Hyperino, only that they always confirmed the payout directly, but even after 2.5 months of waiting I still haven't received the money although they always said that it was paid out. The team of Casinoguru has also always given me a quick feedback from the first contact and has also inquired on its own after several days of radio silence whether the problem has been solved, because even from Hyperino after multiple contacts no answer came, neither to me nor to Casinoguru. And always friendly & helpful! 🍀 Try it in any case, can only recommend it to you 🤗 Lg
I have been waiting for my payment for three days. Daily contact with the Live Chat that permanently puts me off with the same copy paste messages.
The payout processing of 48h which is promised on the website is thus simply broken. I am curious if I get my money, if not it goes to MGA Casinoguru and all rating platforms.
It costs time and nerves
Update: will probably never see my win again. Absolutely unacceptable bad fraudulent casino. The Live Chat is a bot and the win is not accepted.
I hope I get my Deposit back at least. I will now report it to the MGA!
Gambledave wrote on 03/12/2021 at 14:19: Update: will probably never see my win again. Absolutely unacceptable bad scamming casino. The Live Chat is a bot and the win is not accepted.
I hope I get my Deposit back at least. I will now report it to the MGA!
Experience Rant Casino ?
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not at all. you have to write the MGA in english
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Experience Rant Casino ?
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They explained to me that I played slot games that I was not allowed to play because I got the welcome bonus. And it was my fault that I have not read your terms of use. I am really speechless and do not know what to do
PS: Actually it's always like this... when I claim a bonus and let's say I want to play some game... then actually a message comes where it says that I can't play this game because of bonus... So as I understood it I would have to read their terms of use and write down on paper which games I can/can't play and which ones?
Well, I've been playing online for years and this has never happened to me!
I hope someone can help me
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Experience Rant Casino ?
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Hey @ikabereta,
unfortunately there are casinos that do NOT show any error message when you play "forbidden" games with active bonus. So it is your responsibility to check the games before you play. I always do it like this: Open a tab with the bonus conditions, CTRL+F opens the search function, enter the name of the game, no hit: play, hit: withdraw. Unfortunately, you can not do anything, because you have violated the terms of use or bonus conditions, you have no right to your win. As a gesture of goodwill, some casinos do something, but not all. Therefore, too bad about your win. After all, you got your Deposit back.
Best regards
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Experience Rant Casino ?
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Experience Rant Casino ?
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Experience Rant Casino ?
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Experience Rant Casino ?
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I can only recommend Casinoguru in such cases! I had a similar case with Hyperino, only that they always confirmed the payout directly, but even after 2.5 months of waiting I still haven't received the money although they always said that it was paid out. The team of Casinoguru has also always given me a quick feedback from the first contact and has also inquired on its own after several days of radio silence whether the problem has been solved, because even from Hyperino after multiple contacts no answer came, neither to me nor to Casinoguru. And always friendly & helpful! 🍀 Try it in any case, can only recommend it to you 🤗 Lg
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Experience Rant Casino ?
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The payout processing of 48h which is promised on the website is thus simply broken. I am curious if I get my money, if not it goes to MGA Casinoguru and all rating platforms.
It costs time and nerves
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Experience Rant Casino ?
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I hope I get my Deposit back at least. I will now report it to the MGA!
I urge every player not to play here!
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Experience Rant Casino ?
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Why should your win not be accepted?
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