Topic created on 20th Mar. 2021 | Page: 1 of 2 | Answers: 10 | Views: 3,415
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Dilettantism in its highest form
20th Mar. 2021, at 01:02 pm CET#1
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I have (again) an open case at my "favorite casino" - Mr Vegas. Since 2 weeks I'm waiting for a replacement for a red wheel which did not work.
Mr Vegas support is rated quite high here. Well, today I suddenly got this mail:
https://ibb.co/N7NBsJC
So I ask in the chat what to do with this message and what it means. Answers the chat:
https://ibb.co/K0JpXVq
Now you can have different opinions about the whole thing:
a) Just shows the humanity and that they are not robots
b) What the hell is going on with them that something like this can happen at all? In connection with the fact that simply nothing goes on - no matter what the problem.
And the most important: From where does the guy write this? Is he running around with his smartphone and waiting somewhere for his child and calling up support messages there? I was told that the case has been in the right department for weeks and that chat support is not responsible for it. HOW THE F*** does he know that he accidentally replies to this mail? ^^
I ask GJ to leave the thread open this time. It is only conditionally about my open case. This shows a little what is going on behind the scenes at these oh so reputable casinos.
Some support employee accidentally sent you the wrong message and then asks you to apologize for it.
And that is now worth posting this message and opening this thread?
I think the support staff are also partly in the home office apart from that he says it was an internal message that stupidly went to you and he apologized for it
This has often happened not only in the casino area that has nothing to mean apart from that I can well imagine the fewest support people you currently encounter are in an office they sit almost all at home or somewhere
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Former Member
Dilettantism in its highest form
20th Mar. 2021, at 01:49 pm CET#6
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Falcon wrote on 20.03.2021 at 13:18: What is your problem actually?
Some support person accidentally sent you the wrong message and then asks you to apologize for it.
And that's now worth posting this message and opening this thread?
What is my problem? I am waiting AGAIN for a solution to a technical problem from Mr Vegas. For 2 weeks, again. A red wheel which kept me busy for 8h to get it did not work. Mr Vegas let it expire and does nothing since then.
And then you get on your supposed open case from March 8 such a mail? And everything easy or how?
Before that I waited 2 months for a free play win because the website was f**ked. Without MGA and GJ I would never have received it.
And now the Support MA's send internal messages to my mailbox?
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Topic Creator
Former Member
Dilettantism in its highest form
20th Mar. 2021, at 01:55 pm CET#7
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gamble1 wrote on 20.03.2021 at 13:48: I think the support staff are also partly in the home office apart from that he says it but an internal message that stupidly went to you and he has apologized for it
This has often happened not only in the casino area that has nothing to mean apart from that I can well imagine the fewest support people you currently encounter are in an office they sit almost all at home or somewhere
That is not the point. Really exhausting sorry.
The case is supposed to be ANGEBLICH already for 2 weeks in ner department. The mail is from March 8th. The chat support is not the case department. How does the support MA get this mail at all? At 8 o'clock in the morning?
I constantly hear from chat support that they have nothing to do with the matter and that only the case department is responsible for it. One phrase after the other. And now the Chat Support MA suddenly writes back to an email from the specialist department?
D****a wrote on 03/20/2021 at 1:55 pm
That's not what this is about. Really exhausting sorry.
The case is supposed to be ANGEBLICH already for 2 weeks in ner specialist department. The mail is from 8 March. The chat support is not the case department. How does the support MA get this mail at all? At 8 o'clock in the morning?
I constantly hear from chat support that they have nothing to do with the matter and that only the case department is responsible for it. One phrase after the other. And now the chat support MA suddenly writes back to a mail from the specialist department?
Well, the mails are always stored in the system that everyone can see to always be able to give current information the answer you received was probably a click error
That departments usually take their time is also normal
So some kind of learning effect with you is missing?
You want to force Mr Vegas to comply with your wishes instead of simply looking for another casino to gamble away your money?
Dilettantism in its highest form
Nobody has liked this post so far
Mr Vegas support is rated quite high here. Well, today I suddenly got this mail:
https://ibb.co/N7NBsJC
So I ask in the chat what to do with this message and what it means. Answers the chat:
https://ibb.co/K0JpXVq
Now you can have different opinions about the whole thing:
a) Just shows the humanity and that they are not robots
b) What the hell is going on with them that something like this can happen at all? In connection with the fact that simply nothing goes on - no matter what the problem.
And the most important: From where does the guy write this? Is he running around with his smartphone and waiting somewhere for his child and calling up support messages there? I was told that the case has been in the right department for weeks and that chat support is not responsible for it. HOW THE F*** does he know that he accidentally replies to this mail? ^^
I ask GJ to leave the thread open this time. It is only conditionally about my open case. This shows a little what is going on behind the scenes at these oh so reputable casinos.
This post has been translated automatically
Dilettantism in its highest form
Nobody has liked this post so far
Some support employee accidentally sent you the wrong message and then asks you to apologize for it.
And that is now worth posting this message and opening this thread?
This post has been translated automatically
Dilettantism in its highest form
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Withdrawal Verification and support all in minutes and not in hours that is so probably just exemplary
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Dilettantism in its highest form
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What a bullshit. Permanent technical problems that are simply not solved for months. "Minutes", I laugh away
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Dilettantism in its highest form
Nobody has liked this post so far
This has often happened not only in the casino area that has nothing to mean apart from that I can well imagine the fewest support people you currently encounter are in an office they sit almost all at home or somewhere
This post has been translated automatically
Dilettantism in its highest form
Nobody has liked this post so far
What is my problem? I am waiting AGAIN for a solution to a technical problem from Mr Vegas. For 2 weeks, again. A red wheel which kept me busy for 8h to get it did not work. Mr Vegas let it expire and does nothing since then.
And then you get on your supposed open case from March 8 such a mail? And everything easy or how?
Before that I waited 2 months for a free play win because the website was f**ked. Without MGA and GJ I would never have received it.
And now the Support MA's send internal messages to my mailbox?
This post has been translated automatically
Dilettantism in its highest form
Nobody has liked this post so far
That is not the point. Really exhausting sorry.
The case is supposed to be ANGEBLICH already for 2 weeks in ner department. The mail is from March 8th. The chat support is not the case department. How does the support MA get this mail at all? At 8 o'clock in the morning?
I constantly hear from chat support that they have nothing to do with the matter and that only the case department is responsible for it. One phrase after the other. And now the Chat Support MA suddenly writes back to an email from the specialist department?
This post has been translated automatically
Dilettantism in its highest form
Nobody has liked this post so far
Well, the mails are always stored in the system that everyone can see to always be able to give current information the answer you received was probably a click error
That departments usually take their time is also normal
This post has been translated automatically
Dilettantism in its highest form
Nobody has liked this post so far
So some kind of learning effect with you is missing?
You want to force Mr Vegas to comply with your wishes instead of simply looking for another casino to gamble away your money?
This post has been translated automatically
Dilettantism in its highest form
Nobody has liked this post so far
This post has been translated automatically