Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: casino offers me money if i drop unresolved complaint

Topic created on 30th Mar. 2024 | Page: 1 of 4 | Answers: 51 | Views: 3,082
fowi30
Rookie
it's about betroom 24
2 years ago i had filed a complaint with casino guru about almost 2000 euros.
casino guru agreed with me but the casino still didn't pay out the win and the complaint remained unresolved.

a few days ago i received the following email from betroom24:

Dear Jorg,

We are reaching out to you on behalf of Betroom24.com. As part of our ongoing efforts to assess our past actions and address feedback from online platforms such as Casino Guru, we have undertaken a comprehensive review.

While we stand by the decisions made previously, we recognize the importance of reconciliation and wish to extend an olive branch by offering compensation for any inconvenience caused.

We are pleased to offer you a compensation package totaling 300 EUR. If you accept this offer, all we would require from you is a confirmation email and we will arrange for the transfer of funds to your desired method.

With this, we would also request confirmation that this case has been resolved and the resolution stays valid for any and all platforms, not limited to Casino Guru.



they offer me 300 euro if i drop the complaint and i don't really know what to do now
should i go for it maybe try to get more than 300 euro and negotiate
what would you do?



This post has been translated automatically

roccoammo11
Expert
Awesome story..well actually you should be offered 2000..you can write to them that you are making the bribery attempt public on Guru but realistically I don't think they will jump for more because of something like that..only you can make the decision..but thanks for posting it here.I find it interesting

This post has been translated automatically

dazzle_tea
Amateur
obviously it's important to them. so i would try to negotiate. they can't say more than no and they won't drop the 300 offer either, i think, because they want the complaint off the table. i would say something like
thank you for reviewing the case blabla, but in view of the loss at the time, you consider xy to be appropriate and are happy to take it out. a few more choice polite phrases, mfg

(of course you won't take anything out until the money is safe in your account and safely paid out from there)
i would also use a little negotiating skill with the amount. 2000 won't be possible, but you could ask for 700, then they might push it down to 500 and you have 200 more. something like that?

This post has been translated automatically

dazzle_tea
Amateur
p.s.: making the bribery attempt public has already happened (which is good). threatening to do the same at Casino Guru is basically a great idea, but the Risk of not getting anything because the casino closes down is also quite high.
it's a question of mentality. if you want to play Poker with the chance of winning a lot of money, then go for it. i think i'd rather take a bird in the hand.
besides, pigeons have pigeon diseases...

achsoja: if they drop the 300 offer against your expectations when you try to negotiate, the bribe attempt thing is of course another great option.
i think you're in a pretty good negotiating position overall.

This post has been translated automatically

gamble1
Legend
You can't make something like that up a casino owes you 2000 € Guru gives you right after 2 years they suddenly realize they want to have their complaints resolved and they offer you 300

Actually, they should offer you 2000 + interest, at least if they had a claim against you that could be legally enforced at 100000%

But I would also take some action if I were you

Write them something about how hard it was for you not to get the 2000 € back then and how frustrated you are and you would be willing to mark everything as done for half of the amount at that time

You are still entitled to everything but 300 € is almost outrageous and reads almost like "We are shit and keep your money for 2 years but because we are not 100% shit and are in a good mood today we give you 300 € of your money"

This post has been translated automatically

dazzle_tea
Amateur
yes, basically gamble1 is absolutely right and it's outrageous.
maybe i was still too small-minded with my suggestion of 700.


This post has been translated automatically

Donnie
Expert
On the other hand, you may never see the money, they can simply cheat you. You don't know who the people behind it are or where they live. I would try to negotiate up to 500/600€ and then take the money, better than nothing

This post has been translated automatically

Hidaruma
Top Member
Donnie wrote on 30.03.2024 at 16:16: On the other hand, you may never see the money, they can simply cheat you. You don't know who the people behind it are or where they live. Would try to negotiate up to 500/600€ and then take the money, better than nothing

The best thing would be if OP could edit the complaint and put the mail in there, or open a new complaint.

People who tend to take the money here should be ashamed of themselves, because there are a lot of clueless people who put a lot of stock in the ratings on sites like GJ or CasinoGuru and sign up to an OC when there are positive reviews (or lack of negative ones).
To screw other people, OP needs to get at least the original 2k. Anything else makes no sense.

OP has to make the place burn, so to speak.

This post has been translated automatically

MisterL
Expert
if they come to you with a complaint about 2000 unpaid wins, "guru" is certainly the first to do so

contact person on the part of the casino and they didn't respond and are waiting to see how you react.

and then where 2000 are open for 2 years that Guru has not removed from his rating (possibly still with bribery)

and then they offer you a ridiculous amount of 1/7 of the claim, guess Guru was offered 5k on future good cooperation

both thumbs up for Guru

This post has been translated automatically

MisterL
Expert
and the guy must now fear for his job

This post has been translated automatically

frapi07
Expert

gamble1 wrote on 30.03.2024 at 15:25: You can't make something like that up a casino owes you 2000 € guru gives you right after 2 years they suddenly remember they want to have their complaints resolved and they offer you 300

Actually, they should offer you 2000 + interest at least it would be so if they had a claim against you where you could legally enforce 100000%

But I would also take some action if I were you

Write them something about how hard it was for you not to get the 2000 € back then and how frustrated you are and you would be willing to mark everything as done for half of the amount at that time

You are still entitled to everything, but €300 is almost outrageous and reads almost like "We are shit and will keep your money for 2 years, but because we are not 100% shit and are in a good mood today, we will give you €300 of your money"

It's actually not unusual. Debt collection agencies often offer you a settlement offer if they realize that the full amount cannot be collected from you.

But we don't have to say that the settlement is outrageously low (15%). Normally, such settlements are always calculated in such a way that the actual principal claim is paid. Costs etc. are then waived. These costs are sometimes also the reason why a claim increases. 10 can then quickly become €300. However, I believe this has been changed and such absurd sums are no longer legally possible. I would accept a maximum loss of 15%. Anything else is simply a bad offer and a cheap attempt to buy back your reputation. Imagine a debtor making such a cheeky offer. They would reject it and possibly make a counteroffer, but being fobbed off with 15% of the principal claim would be stupid.

This post has been translated automatically

Butterbrezel
Elite
I would not accept the offer, but would announce further shitstorms for blackmail on the Internet due to the audacity.

After this time, you will have written off your money anyway, so the offer is far below value. Either the full amount you are entitled to or a shitstorm

This post has been translated automatically

Xavi22
Expert
I would take it and leave the complaint online anyway.

This post has been translated automatically

Hidaruma
Top Member

Xavi22 wrote on 30.03.2024 at 19:34: I would take it and leave the complaint online anyway.

And you think they would transfer you even a penny before you deleted the complaint? Probably not after that either.

This post has been translated automatically

zocker0815
Top Member

Hidaruma wrote on 03/30/2024 17:24:
The best thing would be if OP could edit the complaint and put the mail in there, or open a new complaint.

People who tend to take the money here should be ashamed of themselves, because there are a lot of clueless people who put a lot of stock in the ratings on sites like GJ or CasinoGuru and sign up with an OC when there are positive reviews (or lack of negative ones).
To screw other people, OP needs to get at least the original 2k. Anything else makes no sense.

OP has to make the place burn, so to speak.

i have to agree with you 100% on this, anything less than 2000 would be fraud, because if you are fobbed off with 500€, for example, even though you would be entitled to 2000€, and then your complaint is deleted,


you're riding a lot of other people into the shit too, because if they deduct something like that from you, they'll do it to others too

so my opinion: either 2000€ with interest, or otherwise these criminals post the email or open a new complaint there....

This post has been translated automatically

Hot Topics17th Apr. 2024 at 07:20 am CEST

GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately