I have yesterday still 500€ deposited but it was rejected have also looked from time to time on my online banking was nothing debited and today I have locked myself from the site suddenly when I was on my online banking was debited 500€ I have immediately written message what will happen now och man have bad conscience :(
kun7171 wrote on 02/27/2023 at 12:35 pm: Hello Community,
I have yesterday still 500€ deposited but it was rejected have also looked from time to time on my online banking was nothing debited and today I have locked me from the site suddenly when I was on my online banking was debited 500€ I have immediately written message what will happen now och man have bad conscience :(
casino name: energiekasino.com/en/
With kind regards
they won't keep your money, don't panic.
you seem to have a gambling problem but I'm sure you already know that yourself
roccoammo11 wrote on 02/27/2023 at 13:01: did you write to support and describe your problem?
So here the support has replied:
Hello,
thank you for contacting us.
Currently, we do not have an agent who speaks your language, however, I will be able to assist you in English.
Your account has already been closed as per your request.
After checking your account, we can see that one successful Deposit of 500 EUR that was added to your account few minutes after midnight CET time, and already used on different slots. After that, we can see only failed or created deposit attempts, therefore, the funds have not been added to your player account.
If another deposit of 500 EUR was debited from your bank account, please specify the exact time it happened for us to be able to check this with the finance team.
Thank you in advance.
If you have any further questions, please do not hesitate to contact us.
ExSpielsuchti wrote on 27.02.2023 at 16:21: Reads as if they would accuse you of having gambled away the 500€ deposited. Then there were Deposit attempts without success and then the lock.
What can I do about it have screenshot of the transfer made and sent
The support says that the 500 € was booked and that shortly after midnight also played the money in slots. What do you say about this? Were there other deposits after that?
Andre wrote on 27.02.2023 at 17:30: The support says yes that the € 500 was booked and the shortly after midnight also played the money in slots. What do you say about this? Were there any other deposits after that?
I first deposited 200€ after I gambled it away then deposited again 300€! All gambled away then I wanted to try my luck a last time 500€ I wanted to Deposit with noda 2 times failed then I tried with immediately there was somehow also failed have of course looked at my online banking all the time whether there is what deducted so at 01.30 midnight aufjedenfall at 11.30 I talked to support that I want to block my account so I was just blocked later I looked at my online banking then was the 500€ deducted
i believe you. if your account is active again then it could be that you have to convert the 500€ once they are in your account before you can withdraw them
roccoammo11 wrote on 28.02.2023 at 07:33 clock: I believe you already.if your account is active again then of course it could be that you have to convert the 500 € only once if they are then times on your account before you can pay them off
How cool is that because again 500€ was deducted from my account because I had tried 2-3 times where it failed I'm calling now at postbank so of excited
Account locked on request however...
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I have yesterday still 500€ deposited but it was rejected have also looked from time to time on my online banking was nothing debited and today I have locked myself from the site suddenly when I was on my online banking was debited 500€ I have immediately written message what will happen now och man have bad conscience :(
casino name: energiekasino.com/en/
With kind regards
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Account locked on request however...
Nobody has liked this post so far
they won't keep your money, don't panic.
you seem to have a gambling problem but I'm sure you already know that yourself
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Account locked on request however...
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oh well hopefully! yes already as soon as I win there nothing I lock me
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Account locked on request however...
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So here the support has replied:
Hello,
thank you for contacting us.
Currently, we do not have an agent who speaks your language, however, I will be able to assist you in English.
Your account has already been closed as per your request.
After checking your account, we can see that one successful Deposit of 500 EUR that was added to your account few minutes after midnight CET time, and already used on different slots. After that, we can see only failed or created deposit attempts, therefore, the funds have not been added to your player account.
If another deposit of 500 EUR was debited from your bank account, please specify the exact time it happened for us to be able to check this with the finance team.
Thank you in advance.
If you have any further questions, please do not hesitate to contact us.
With kind regards
Edit by Andre: Font color adjusted
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Account locked on request however...
Nobody has liked this post so far
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What can I do about it have screenshot of the transfer made and sent
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Account locked on request however...
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thank you for your message.
We have not received your Deposit yet, in some cases it can take up to 24 hours.
Please let us know if you want your account to be blocked?
If you have any further questions, please do not hesitate to contact us.
With kind regards
Edit by Julian: Font color was adjusted
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Account locked on request however...
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I first deposited 200€ after I gambled it away then deposited again 300€! All gambled away then I wanted to try my luck a last time 500€ I wanted to Deposit with noda 2 times failed then I tried with immediately there was somehow also failed have of course looked at my online banking all the time whether there is what deducted so at 01.30 midnight aufjedenfall at 11.30 I talked to support that I want to block my account so I was just blocked later I looked at my online banking then was the 500€ deducted
This post has been translated automatically
Account locked on request however...
Nobody has liked this post so far
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Account locked on request however...
Nobody has liked this post so far
My account is active again so I checked support said can take 24 std also here I took the screenshots
1. Payments 200€ & 300€ but the 500€ was not there https://ibb.co/4Nk9ZhQ
in any case 2.picture you can see the current status: https://ibb.co/B6DrTj2 there you can see status still created
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Account locked on request however...
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How cool is that because again 500€ was deducted from my account because I had tried 2-3 times where it failed I'm calling now at postbank so of excited
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