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Deposit and withdrawal methods: waiting over a week for payout from platin casino...

Topic created on 10th Nov. 2023 | Page: 1 of 3 | Answers: 37 | Views: 2,909
DerPannseJim
Visitor

waiting over a week for payout from platin casino...

10th Nov. 2023, at 03:18 pm CET#1
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hello folks

i requested a 700 withdrawal from Platincasino on thursday 11/2 at 7am. 12 o'clock it was approved. before that i waited at most 2 days for a payout. now it has been over 7 days or over 5 bank working days and the money is still not credited to my account. does anyone have similar problems at the moment? or have you waited longer? i was told by the service that currently only bank transfers work for payouts. no problem so far. according to the savings bank, the money would be credited immediately if it was approved by the uk bank. at the moment it is also impossible to tell whether anything is on its way. according to the service, however, it is on its way. i am slowly losing faith that they are serious about this. would be open to advice and information.

MfG

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Julian
Elite

waiting over a week for payout from platin casino...

10th Nov. 2023, at 03:26 pm CET#2
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DerPannseJim wrote on 10.11.2023 at 15:18: moin leute

i requested a 700 withdrawal from Platincasino on thursday 11/2 at 7am. 12 o'clock it was approved. before that i waited at most 2 days for a payout. now it has been over 7 days or over 5 bank working days and the money is still not credited to my account. does anyone have similar problems at the moment? or have you waited longer? i was told by the service that currently only bank transfers work for withdrawals. no problem so far. according to the savings bank, the money would be credited immediately if it was approved by the uk bank. at the moment it is also impossible to tell whether anything is on its way. according to the service, however, it is on its way. i am slowly losing faith that they are serious about this. would be open to advice and information.

MfG

Hello DerPannseJim

I'll write to you via Communicator

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DerPannseJim
Visitor

waiting over a week for payout from platin casino...

10th Nov. 2023, at 03:42 pm CET#3
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is answered. i would also like to point out that for me Platincasino was always the best place to go for real money slots. i was never a platinum member, but never had any problems. at the end of october there were already payouts, these always came within a few hours. only one of them fell victim to the weekend and arrived after 33 hours. so i'm pretty spoiled by the site. that's why it makes me so suspicious

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upola
Legend

waiting over a week for payout from platin casino...

10th Nov. 2023, at 04:46 pm CET#4
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You know that Platin now has a Curacao license, a lot has changed.

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DerPannseJim
Visitor

waiting over a week for payout from platin casino...

10th Nov. 2023, at 05:10 pm CET#5
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upola wrote on 10.11.2023 at 16:46: You know that Platin now has a Curacao license, so a lot has changed.

but what is the problem? if experienced people deal with it, both sides benefit from it

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gamble1
Legend

waiting over a week for payout from platin casino...

10th Nov. 2023, at 10:33 pm CET#6
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DerPannseJim wrote on 10.11.2023 at 17:10:

but what is the problem? if experienced people deal with it, both sides benefit from it

Well seems to be a whole new team at least the VIP support are all new names

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DerPannseJim
Visitor

waiting over a week for payout from platin casino...

10th Nov. 2023, at 11:41 pm CET#7
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i know that everything has to settle down first, but why should the trust of long-time members simply be countered by stalling? not even sending out an e-mail on my own initiative that there are currently delays. i had to ask for it myself. i was given an explicit time when exactly the transfer should have been made, to the second, that i had to be patient for 2 to 10 working days, but where do we live? 2004? never in my life does a bank transfer, even from england, take longer than 3 days. in addition, i was told that after 10 working days without receipt of money, i would have to submit my account transactions for the entire period in order to make a claim. they owe me money. i have to prove it. customer care 1+ with *

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Anonym

waiting over a week for payout from platin casino...

11th Nov. 2023, at 06:22 am CET#8
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DerPannseJim wrote on 10.11.2023 at 15:18: moin leute

i requested a 700 withdrawal from Platincasino on thursday 11/2 at 7am. 12 o'clock it was approved. before that i waited at most 2 days for a payout. now it has been over 7 days or over 5 bank working days and the money is still not credited to my account. does anyone have similar problems at the moment? or have you waited longer? i was told by the service that currently only bank transfers work for withdrawals. no problem so far. according to the savings bank, the money would be credited immediately if it was approved by the uk bank. at the moment it is also impossible to tell whether anything is on its way. according to the service, however, it is on its way. i am slowly losing faith that they are serious about this. would be open to advice and information.

MfG

Your bank accepts payments from an unlicensed casino?

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DerPannseJim
Visitor

waiting over a week for payout from platin casino...

11th Nov. 2023, at 10:15 am CET#9
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no problems so far. but never been over €1000

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Blackjack

waiting over a week for payout from platin casino...

11th Nov. 2023, at 10:45 am CET#10
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Hey there, I've been reading along for a while, and I've also been waiting for a payout of €700 since November 2nd. I've been playing Platin for a few years now, but it's never taken this long. Very strange. I also only ever receive account statements on request after 2-10 days. And for me, the payout is set to accepted. Looking forward to updates 😊

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Blackjack

waiting over a week for payout from platin casino...

13th Nov. 2023, at 12:30 pm CET#11
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Update: Today the amount was back in my player account. I am now trying it via mifinity

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Blackjack

waiting over a week for payout from platin casino...

13th Nov. 2023, at 02:35 pm CET#12
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Mifinity worked within 1 hour without any problems. The money has arrived.

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DerPannseJim
Visitor

waiting over a week for payout from platin casino...

13th Nov. 2023, at 02:51 pm CET#13
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no change for me. but I'm happy for you

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DerPannseJim
Visitor

waiting over a week for payout from platin casino...

18th Nov. 2023, at 01:36 pm CET#14
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after i reluctantly submitted my account statements on thursday, i was told that they would check it immediately and get back to me.
i've been waiting for over 16 days now. and there's nothing. no personal contact, just leave a message and wait 1-2 days for a reply by e-mail. it's a dream how they treat me.

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frapi07
Expert

waiting over a week for payout from platin casino...

18th Nov. 2023, at 08:28 pm CET#15
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DerPannseJim wrote on 18.11.2023 at 13:36: after I submitted my account statements again on thursday, I was told they would check it immediately and get back to me.
i've been waiting for over 16 days now. and there's nothing. no personal contact, just leave a message and wait 1-2 days for a reply via e-mail. it's a dream how they deal with me.

Thursday is unfortunately a very unfavorable day. Because of the weekend and all that.

Personally, I wouldn't count Saturdays and Sundays. Still, you just come to 10 working days - much worse compared to the old Platin. I wouldn't want to make any more deposits in the future.

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