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Deposit and withdrawal methods: Trustly deposit not posted to player account

Topic created on 28th Oct. 2019 | Page: 1 of 1 | Answers: 9 | Views: 6,138
Patryczek
Rookie
Hello all together!

I made two deposits today at CasinoClub via Trustly. Both transfers, once 80€ and once 50€, were executed, but the money was not credited to my player account as usual. I then contacted my VIP advisor at CasinoClub and he said that according to the finance department there are problems with Trustly and the Deposit is a bit delayed. However, that was several hours ago

Have you ever had something like this with Trustly and when can you expect the money? It annoys me. Are 130€ and had me looking forward to playing.

Kind regards

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mk5jas
Amateur
I already had, with me Trustly has transferred the money back to the account. Has taken about 3 days until it was there. Info on this was neither from the casino nor trustly. Is already something ago and was at Videoslots

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Patryczek
Rookie
How annoying is that, please? You could also be kept up to date... And why did they then charge it back to the account instead of executing the transfer?

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mk5jas
Amateur
I didn't ask about this because it's quite normal. If you have problems with a payment at the bank, they also book it back before it disappears somewhere in nirvana
Simply Deposit again and good. Or even better see it as a sign not to gamble money 😂

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Patryczek
Rookie
Yes, you're right again. 😅 Find such a thing only annoying, but can just happen. As long as my money does not disappear completely, everything is good. 😊

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Topolina
Rookie
Had that with Trustly also already, have me there also really mega upset, because it was a Friday evening... Monday was then only my money in the casino 😤 the second time it was a Wednesday, there was the money then Thursday morning there... Since then I pay only in the very, very extreme emergency times 20-30 euros via trustly, but normally try to avoid the juice store 😤😤😤

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Patryczek
Rookie
I never had any problems with Trustly until yesterday, but this really annoys me. Is also still not credited to the player account. I'm curious how long it will take. I will now also avoid the...

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Patryczek
Rookie
Now I was told by the OC that the problem with Trustly continues and they have already inquired twice there where my transfer remains, but so far no feedback. Class 🙄

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Nienchen1980
Amateur
I have had this problem twice as well. The money was in the casino account after 2 or 3 days.

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Patryczek
Rookie
Really strange. Now CasinoClub was so accommodating and has advanced me the money from the casino, because my Deposit has not yet arrived. So I find the customer service at CasinoClub eh 1A

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Hot Topics7th May. 2024 at 11:34 pm CEST

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