Andre wrote on 09.02.2023 at 17:30: Withdrawal at ATM does not work either
You have your residence and MuchBetter account registered with residence in Malta ?
It's interesting because you could rule out that only Germany is affected by these problems .
If all customers from all countries are affected, it would indicate a problem with the card supplier or with the bank that issues the cards and processes transactions.
The fact that no new cards are issued is another indicator and unfortunately also that the problem can be fixed quickly.
You have registered your residence and MuchBetter account with residence in Malta ?
Is interesting because it could be excluded that only Germany is affected by these problems .
If all customers from all countries are affected it would indicate a problem with the card supplier or with the bank that issues the cards and processes transactions.
That no new cards are issued is another indicator of this and unfortunately also that the problem can be fixed quickly.
Especially since everything is affected even the Muchbetter keychains and those special watches where once sold
"We regret to inform you of recent temporary changes we have made. Please note that we have temporarily disabled the following services for EEA customers:
- MuchBetter card, FOB/portable transactions
- Issuance of new MuchBetter cards and FOBs
- Top-ups to accounts of customers from the EEA
- Registration of new users in the EEA
If you already have a MuchBetter account, note that all other transaction services are not affected and you can continue to use your MuchBetter account and funds as usual for withdrawals, transfers to and from merchants and P2P transfers.
Rest assured that your account and funds are safe, and at MuchBetter we continue to work to bring you the products and services you like and more, and we look forward to resolving this for you as soon as possible.
We sincerely apologize for any inconvenience caused and hope you continue to enjoy our fast, convenient and secure products and services available to you on the MuchBetter app."
**This text was translated using Google Translate. If there are any grammatical errors, please understand**
"we will inform you when there is news.
If you have any further questions or need further assistance, please do not hesitate to contact us."
**This text has been translated using Google Translate. If there are grammatical errors, we ask for your understanding**
It really doesn't look that good. The lack of transparency bothers me. There is simply no info at all and even the hint in the app is gone again. What's the point of that, please?
However, all customers are probably affected, including those abroad.
The last time something like this happened it was with the change of Provider due to the Wirecard bankruptcy maybe the bank where the cards are issued really said stop
Against it speaks that one has received the information at that time and the card has not simply from one day to the next no longer works basically it is so or so strange because one gets eig. a deadline for it
A ray of hope is only because it concerns the whole world it can be no regulation problem for DE the missing information is for a financial service provider released by the BAFIN nevertheless dangerously poorly
A small TIpp uses Coinbase and verifies you pays out on MuchBetter and lets you withdraw your funds as crypto at Coinbase you can then pay out free to the bank account
It's probably time to look around for alternatives. Does anyone know and use a Provider with similar functionality? (Crypto deposits and withdrawals, MasterCard etc.)
gamble1 wrote on 10.02.2023 at 09:27: A small TIpp uses Coinbase and verifies you pays out on MuchBetter and lets you withdraw your funds as crypto at Coinbase you can then pay out free to the bank account
Coinbase has quite high fees
and it must first be purchased, as far as I know
hustlehoff wrote on 10.02.2023 at 11:04: Anyone the token card in use? Does it work?
Got the one in use. Except for the back and forth bookings from wallet to card (24hrs) I am quite happy with Jeton. Jeton Cash recharge via eg. recharge or offgamers quite easy actually...
MuchBetter service interruption
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In the Google Playstore yes, in the Apple Appstore it is definitely out.
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MuchBetter service interruption
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You have your residence and MuchBetter account registered with residence in Malta ?
It's interesting because you could rule out that only Germany is affected by these problems .
If all customers from all countries are affected, it would indicate a problem with the card supplier or with the bank that issues the cards and processes transactions.
The fact that no new cards are issued is another indicator and unfortunately also that the problem can be fixed quickly.
This post has been translated automatically
MuchBetter service interruption
Nobody has liked this post so far
Especially since everything is affected even the Muchbetter keychains and those special watches where once sold
This post has been translated automatically
MuchBetter service interruption
Nobody has liked this post so far
This post has been translated automatically
MuchBetter service interruption
Nobody has liked this post so far
This post has been translated automatically
MuchBetter service interruption
Nobody has liked this post so far
"We regret to inform you of recent temporary changes we have made. Please note that we have temporarily disabled the following services for EEA customers:
- MuchBetter card, FOB/portable transactions
- Issuance of new MuchBetter cards and FOBs
- Top-ups to accounts of customers from the EEA
- Registration of new users in the EEA
If you already have a MuchBetter account, note that all other transaction services are not affected and you can continue to use your MuchBetter account and funds as usual for withdrawals, transfers to and from merchants and P2P transfers.
Rest assured that your account and funds are safe, and at MuchBetter we continue to work to bring you the products and services you like and more, and we look forward to resolving this for you as soon as possible.
We sincerely apologize for any inconvenience caused and hope you continue to enjoy our fast, convenient and secure products and services available to you on the MuchBetter app."
**This text was translated using Google Translate. If there are any grammatical errors, please understand**
"we will inform you when there is news.
If you have any further questions or need further assistance, please do not hesitate to contact us."
**This text has been translated using Google Translate. If there are grammatical errors, we ask for your understanding**
This post has been translated automatically
MuchBetter service interruption
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supermode
However, all customers are probably affected, including those abroad.
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MuchBetter service interruption
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MuchBetter service interruption
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Against it speaks that one has received the information at that time and the card has not simply from one day to the next no longer works basically it is so or so strange because one gets eig. a deadline for it
A ray of hope is only because it concerns the whole world it can be no regulation problem for DE the missing information is for a financial service provider released by the BAFIN nevertheless dangerously poorly
This post has been translated automatically
MuchBetter service interruption
Nobody has liked this post so far
This post has been translated automatically
MuchBetter service interruption
Nobody has liked this post so far
This post has been translated automatically
MuchBetter service interruption
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Coinbase has quite high fees
and it must first be purchased, as far as I know
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MuchBetter service interruption
Nobody has liked this post so far
This post has been translated automatically
MuchBetter service interruption
Liked this post:
hustlehoff
Got the one in use. Except for the back and forth bookings from wallet to card (24hrs) I am quite happy with Jeton. Jeton Cash recharge via eg. recharge or offgamers quite easy actually...
This post has been translated automatically