I've been using MuchBetter for the most part for a while now and there have never been any major problems until now
I was lucky enough to get 1.800 € from Wildz, of which I had 1.300 paid out and the money was there relatively quickly as usual
So my muchbetter account was on 1.300 € and I went to the bank and wanted to withdraw 1.000 €
The bank machine showed me the message no transactions possible and I thought it was a mistake of my bank (the message came with the prepaid MasterCard of much better often times) I tried it at all banks in the city and everywhere the same message and no cash money
In the connection I drove still briefly gasoline and pay also with the Mastercard of muchbetter that went without problems
When I arrived home hit me the shock my much better account was debited 1,013 € as ATM withdrawal at a machine near Thuringia at the same time as I tried to withdraw the money at my bank near Stuttgart
Now I wrote to the muchbetter support but I only got this answer:
Thank you for writing to us.
In card transactions, there is an authorization first, then a settlement. If problems occur during transaction processing, the merchant may not send a settlement and send an authorization reversal instead.
Typically, in such cases, we receive a notification between a few hours and up to seven days that the transaction has been cancelled. Once we are notified, the funds will be returned to your account.
Have a wonderful day!
That I was not near said machine shows yes the payment at the gas station but how can such a thing please happen?
What the support writes is this also true in this case ? Is this a card transaction ?
I am so afraid at the moment that the money is lost
Have any of you ever had something like this how does it work at all is this even the same state ????
I've been using MuchBetter only mainly since recently And never had any big problems until today
I was lucky enough to get 1,800 € at Wildz of which I had 1,300 paid out and the money was as usual relatively fast there
So my muchbetter account was on 1.300 € and I went to the bank and wanted to withdraw 1.000 €
The bank machine showed me the message no transactions possible and I thought it was a mistake of my bank (the message came with the prepaid MasterCard of much better often times) I tried it at all banks in the city and everywhere the same message and no cash money
In the connection I drove still briefly gasoline and pay also with the Mastercard of muchbetter that went without problems
When I arrived home hit me the shock my much better account was debited 1,013 € as ATM withdrawal at a machine near Thuringia at the same time as I tried to withdraw the money at my bank near Stuttgart
Now I wrote to the muchbetter support but I only got this answer:
Thank you for writing to us.
In card transactions, there is an authorization first, then a settlement. If problems occur during transaction processing, the merchant may not send a settlement and send an authorization reversal instead.
Typically, in such cases, we receive a notification between a few hours and up to seven days that the transaction has been cancelled. Once we are notified, the funds will be returned to your account.
Have a wonderful day!
That I was not near said machine shows yes the payment at the gas station but how can such a thing please happen?
What the support writes is this also true in this case ? Is this a card transaction ?
I am so afraid at the moment that the money is lost
Have any of you ever had something like this how does it work at all is this even the same state ????
I am desperate here
Call the best, if they have something like a phone support...
Had the same problem before, the money was also credited within 24 hours
Just stupid that much better does not offer a phone number to solve problems immediately
MarcT22186 wrote on 12/31/2019 12:40 PM
Works for you right now. 👍
In reference to ?
If you mean wins yes the pictures can be seen really but also sometimes costs a lot until what comes
This post has been translated automatically
Anonym
Former Member
Much better giant big problem
1st Jan. 2020, at 07:43 am CET#8
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gamble1 wrote on 12/31/2019 11:45 am: Edit : Info from support
It was a technical error (was to be expected but I'm telling you something like this really shocks )
it would me also. I trust the load meanwhile also no more. about the way. the "small" technical errors (already times nen half day wait until the payment also there arrives where it should etc.) accumulate, the in time not reachable support is a disaster
but i was really fed up when i got a new account Verification (supposedly standard) imposed on me. they didn't contact me in between and ask for documents, but waited until i deposited something and then shut down the account from now on until the documents were submitted. of course i uploaded the requested documents immediately and then i didn't hear anything for ages. at some point i got an email with the excuse that they had a lot to do and that the account was free again. (i mean, is it still going on?!?)
redfoxx wrote on 01.01.2020 at 07:43 clock
it would me also. I trust the load meanwhile also no more. about the way. the "small" technical errors (already times nen half day wait to the payment also there arrives where it should etc.) accumulate, the in time not attainable support is a disaster
but i was really fed up when i got a new account Verification (supposedly standard) imposed on me. they didn't contact me in between and ask for documents, but waited until i deposited something and then shut down the account from now on until the documents were submitted. of course i uploaded the requested documents immediately and then i didn't hear anything for ages. at some point i got an email with the excuse that they had a lot to do and that the account was free again. (I mean, is it still going on?!?)
There would have to be a 24/7 help service in payment transactions if everything goes in the digital direction machines make mistakes
That you always reach only someone mo-fr 8-18 uhr is not good
With Much better I have to say now their support times are from 10-22 o'clock despite everything a support employee has answered me with this problem at 5 o'clock in the morning so a plus point but a hotline would be urgently needed
redfoxx wrote on 01.01.2020 at 07:43 clock
it would me also. I trust the load meanwhile also no more. about the way. the "small" technical errors (already times nen half day wait to the payment also there arrives where it should etc.) accumulate, the in time not attainable support is a disaster
but i was really fed up when i got a new account Verification (supposedly standard) imposed on me. they didn't contact me in between and ask for documents, but waited until i deposited something and then shut down the account from now on until the documents were submitted. of course i uploaded the requested documents immediately and then i didn't hear anything for ages. at some point i got an email with the excuse that they had a lot to do and that the account was free again. (I mean, is it still?!?)
Lets more and more after the store. After a few successful deposits by immediately hangs since yesterday 23:45 again a transaction, of course without info, no display in the app that was deposited etc.. And the customer service is also a bad joke. Hope they are soon history if it continues like this.
Much better giant big problem
Nobody has liked this post so far
I've been using MuchBetter for the most part for a while now and there have never been any major problems until now
I was lucky enough to get 1.800 € from Wildz, of which I had 1.300 paid out and the money was there relatively quickly as usual
So my muchbetter account was on 1.300 € and I went to the bank and wanted to withdraw 1.000 €
The bank machine showed me the message no transactions possible and I thought it was a mistake of my bank (the message came with the prepaid MasterCard of much better often times) I tried it at all banks in the city and everywhere the same message and no cash money
In the connection I drove still briefly gasoline and pay also with the Mastercard of muchbetter that went without problems
When I arrived home hit me the shock my much better account was debited 1,013 € as ATM withdrawal at a machine near Thuringia at the same time as I tried to withdraw the money at my bank near Stuttgart
Now I wrote to the muchbetter support but I only got this answer:
Thank you for writing to us.
In card transactions, there is an authorization first, then a settlement. If problems occur during transaction processing, the merchant may not send a settlement and send an authorization reversal instead.
Typically, in such cases, we receive a notification between a few hours and up to seven days that the transaction has been cancelled. Once we are notified, the funds will be returned to your account.
Have a wonderful day!
That I was not near said machine shows yes the payment at the gas station but how can such a thing please happen?
What the support writes is this also true in this case ? Is this a card transaction ?
I am so afraid at the moment that the money is lost
Have any of you ever had something like this how does it work at all is this even the same state ????
I am desperate here
This post has been translated automatically
Much better giant big problem
Nobody has liked this post so far
Call the best, if they have something like a phone support...
This post has been translated automatically
Much better giant big problem
Nobody has liked this post so far
Unfortunately not only chat-mail
For all those who may have future problems with it the transaction has been corrected the money credited again
This post has been translated automatically
Much better giant big problem
Liked this post: Anonym,
krabbe666, 
MarcT22186
It was a technical error (was to be expected but I'm telling you something like this really shocks )
This post has been translated automatically
Much better giant big problem
Nobody has liked this post so far
Just stupid that much better does not offer a phone number to solve problems immediately
This post has been translated automatically
Much better giant big problem
Nobody has liked this post so far
Runs but at the moment for you. 👍
This post has been translated automatically
Much better giant big problem
Nobody has liked this post so far
In reference to ?
If you mean wins yes the pictures can be seen really but also sometimes costs a lot until what comes
This post has been translated automatically
Much better giant big problem
Nobody has liked this post so far
it would me also. I trust the load meanwhile also no more. about the way. the "small" technical errors (already times nen half day wait until the payment also there arrives where it should etc.) accumulate, the in time not reachable support is a disaster
but i was really fed up when i got a new account Verification (supposedly standard) imposed on me. they didn't contact me in between and ask for documents, but waited until i deposited something and then shut down the account from now on until the documents were submitted. of course i uploaded the requested documents immediately and then i didn't hear anything for ages. at some point i got an email with the excuse that they had a lot to do and that the account was free again. (i mean, is it still going on?!?)
This post has been translated automatically
Much better giant big problem
Nobody has liked this post so far
There would have to be a 24/7 help service in payment transactions if everything goes in the digital direction machines make mistakes
That you always reach only someone mo-fr 8-18 uhr is not good
With Much better I have to say now their support times are from 10-22 o'clock despite everything a support employee has answered me with this problem at 5 o'clock in the morning so a plus point but a hotline would be urgently needed
This post has been translated automatically
Much better giant big problem
Nobody has liked this post so far
Lets more and more after the store. After a few successful deposits by immediately hangs since yesterday 23:45 again a transaction, of course without info, no display in the app that was deposited etc.. And the customer service is also a bad joke. Hope they are soon history if it continues like this.
This post has been translated automatically