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Public complaints: Untypical procedure for the Playcherry Group - Euroslots account blocked

Topic created on 14th Sep. 2018 | Page: 1 of 1 | Answers: 5 | Views: 2,135
Anonym

Untypical procedure for the Playcherry Group - Euroslots account blocked

14th Sep. 2018, at 06:31 am CEST#1
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Hello people

i have since I finally won something small (several small wins) deposited in a new casino from the Playcherry Group (Euroslots). But it didn't really work, deposited a total of 90 € - then realized that I'm exaggerating again and set a limit and wanted to withdraw 60 € after I got something back. Password is not accepted, so I looked at Google Passwords and typed 1:1, copied, looked at the Caps Lock button, the numbers button, ... no chance. Also the login didn't work anymore, I didn't activate the login link in the emails. So rummaged in the mailbox and activated, login did not work, wanted to change the password but neither code to the phone, nor email are sent.

The only thing that has happened is that they simply locked my account without further ado. Without any statement and the Live Chat is only 5 hours a day there (13:00 - 18:00 clock). Therefore, I wrote an email and in a polite, but at the same time serious tone written that I would reverse the amounts and let it come to a conflict - if you do not find an agreement. And I would then mercilessly charge back everything I have ever deposited at Playcherry, then PayPal would get it back from their account and I would never again be able to play in one of the casinos. And of course threatened to contact the MGA if something didn't happen promptly - I can understand if some find that extreme. But Deposit went through immediately with no email activation, no password repeat and the money rolled down like nothing. Then you just get your account locked when you had gotten something back? I can't condone that with the best will in the world, unfortunately.

I'm sharing this publicly here now, but I'm not aware of any case so far where Playcherry has dealt so badly with one and if so there was compensation. If I do not get one, for the writing and waiting - then that's it for me and Online Casinos and I swear that high and holy. If I have to go through all x payouts again and again - I can do without it and rather buy overpriced Lindt chocolate that does not even taste that good...

*Let off steam*

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Anonym

Untypical procedure for the Playcherry Group - Euroslots account blocked

14th Sep. 2018, at 07:15 am CEST#2
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Of course I don't know what exactly is going on, but it could be because of wrong input of the data that your account was locked. I think with 3 times wrong input. Wait about 1h, delete your coocies and then try again. Or do you know for how long it was locked

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Anonym

Untypical procedure for the Playcherry Group - Euroslots account blocked

14th Sep. 2018, at 07:52 am CEST#3
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Manfrede4 wrote on 14.09.2018 at 07:15: Weis of course not what exactly is going on.Kann aber sein wegen falscher eingabe der Daten das deshalb ihr konto gesperrt wurde.Ich glaube bei 3 mal falscher Eingabe.Warten sie etwa 1h, löschen ihre coocies und versuchen es dann nochmal.Oder wissen sie für wie lange gesperrt wurde

Can't be because I'm not verified - just uploaded the documents freshly. But even if that is a reason to block without any message? I think it's because of the password, but I think it's a bit cheeky that I now have to wait until 13:00 to express my concern or for the email to even be looked at. And the only thing that is not so good at Playcherry is the support - I am really worried that I have to pull out all the stops.

I have already made me online the overview and will then really completely cancel everything that I have paid in the last few months (should be in the sum of almost 700 €) and because PayPal always debits so late are still almost 3 months of deposits!

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Anonym

Untypical procedure for the Playcherry Group - Euroslots account blocked

14th Sep. 2018, at 06:10 pm CEST#4
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Short update the account was unlocked after a short review...

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Falko
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Untypical procedure for the Playcherry Group - Euroslots account blocked

14th Sep. 2018, at 06:25 pm CEST#5
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I just googled Playcherry casinos where sunmaker is also there, but sunnyplayer is not? The two casinos look like twins and there I've always assumed that they belong to the same group is not so?

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Anonym

Untypical procedure for the Playcherry Group - Euroslots account blocked

14th Sep. 2018, at 06:48 pm CEST#6
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Falko wrote on 14.09.2018 at 18:25: I just googled Playcherry casinos where sunmaker is also there, but sunnyplayer not? The two casinos look like twins and there I have all the time assumed that they belong to the same Group is not so?

Should also belong to Playcherry (Sunnyplayer)


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