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Public complaints: Sunmaker blocks payout of €5,000

Topic created on 23rd Mar. 2018 | Page: 1 of 2 | Answers: 15 | Views: 10,471
R****7

Sunmaker blocks payout of €5,000

23rd Mar. 2018, at 09:44 pm CET#1
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Hello all,
I made a withdrawal of 2,000 on sunmaker about 2 weeks ago. On Monday, another 1,000 was added and currently there are still 2,000 to book, which I have not yet released for withdrawal, because I wanted to wait.

Today I asked the support why the processing takes so long, then you told me that my account is checked. ??
When I asked why and how long it would take, they told me that they had no further information for me. I should please be patient.
After I politely asked again if this is a random check, the support staff simply closed the chat, which really p**ses me off. Ultimately, it is my account and my won money and an info would be desirable...
I accept losses as it is a game of chance and I know what I am getting into but should I win I would like my money or info. Therefore I find this approach not customer friendly.


I have made several withdrawals so far without any problems and my account was verified a long time ago. So it can not be because of that.

Have one of you ever had such problems with Sunmaker. So far I was fully satisfied with the casino, only I'm just a bit shaken and can not understand the whole thing.

For your answers and support thank you very much

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Andrew789
Experienced

Sunmaker blocks payout of €5,000

23rd Mar. 2018, at 09:49 pm CET#2
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Sunmaker is definitely reputable. But I have also experienced with casinos that something did not fit with the Verification documents, and they do not report on their own... only on demand then. sunmaker had reported at that time but as far as I know from itself. And it may be that you have to reverify with sunmaker. Maybe that's the reason? Your money you will probably get!

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tontoo2
Experienced

Sunmaker blocks payout of €5,000

23rd Mar. 2018, at 09:57 pm CET#3
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I had me at sunmaker for 6 months or 1 year ausgeschlöossen, when games went off, cancellation payout on PayPal, without notification, should be on bank account, then a short time later, cancellation payout bank account, without notification, should be on PayPal
Simply at random, not according to the last deposits

I think all OCs get to feel the competition, especially Sunmaker after the elimination of Merkur

Just wait, do not be tempted to gamble away the win, which is the purpose of the "test", then they will already pay out. Better to Deposit somewhere else

When the money finally on the account, game account at Sunmaker and sunnyplayer block for 1 year.

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Anonym

Sunmaker blocks payout of €5,000

23rd Mar. 2018, at 11:19 pm CET#4
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It depends on when you have verified at sunmaker - have been taken over by cherry and will probably have come over the limit of 2330. Since you will evtl again neu verifizieeen have ... just a guess

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R****7

Sunmaker blocks payout of €5,000

24th Mar. 2018, at 07:44 am CET#5
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Well, the limit, should there be one, would then be reached. Only if that is so, you would have to demand the documents from me, which you do not do. In addition, the support could have given me info for this. I mean what is he there for.
Well, some question marks remain open.
I will not do anything or play until I have an answer here or info from the Provider, if you are out to wait until I gamble the money again.
Love

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Anonym

Sunmaker blocks payout of €5,000

24th Mar. 2018, at 07:49 am CET#6
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Actually, they are more than serious
That there is a limit I did not know already had to verify at 300

And by the way also had to re-verify after sale to playcherry

The are not the fastest with Bescheid geben but the Live Chat goes with sofas if you are penetrating

This one part on PayPal and bank account happened more often

In the chat they actually tell you exactly where you should pay out what and how much ask times there

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R****7

Sunmaker blocks payout of €5,000

24th Mar. 2018, at 09:12 am CET#7
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I have spoken with the chat oh 3 times. The dishes me always with the same copied text again.
You can not give any information with greed and the responsible department would contact me by mail. That's it from your side whether it is now days or weeks, they can not tell me.
I'm curious to see how long this goes on!
Has anyone ever had the same situation? You have not requested any documents. Had already given you everything needed months ago...

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Anonym

Sunmaker blocks payout of €5,000

24th Mar. 2018, at 10:30 am CET#8
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The only situation I can think of where casinos do this is when you have deposited large amounts in a short time. This happened to one of my subscribers on Yt last month (not at sunmaker though). They "checked" his account and in the end they wanted recent bank statements to (supposedly) check if the money really came from him or something like that...

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redriver67
Expert

Sunmaker blocks payout of €5,000

24th Mar. 2018, at 12:08 pm CET#9
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Never had any problems. Even the other day when I won 400 euros. Was paid out within hours. Was surprised myself how fast it went. The support I really rarely need but then they were always very friendly and helpful. So can say against this casino really nothing.

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R****7

Sunmaker blocks payout of €5,000

24th Mar. 2018, at 03:50 pm CET#10
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So far, I really had nothing to complain about, but this time I feel really fooled. As I said, if something is checked, then I have no problem with it, if I get an info. Only this was communicated to me only after demand and then more also no more...there I can ask still so often, they can say nothing at the moment and they already announce themselves.

Nah I wait until next week, let's see what happens.

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