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Public complaints: Rizk Casino - have blocked me. (Page 6)

Topic created on 17th Aug. 2018 | Page: 6 of 7 | Answers: 69 | Views: 15,532
Anonym

Rizk Casino - have blocked me.

19th Aug. 2018, at 11:32 pm CEST#51
1 Like

Liked this post: Avatar von Julian Julian
Ankor wrote on 08/19/2018 at 16:29
Like every time, I can subscribe to the principle of friendly interaction, but to me it sometimes seems like you are massively taking the support workers under protection. Of course most support workers can't help technical problems, etc. but they can definitely be a bit more motivated in their approach. If they don't like the work, they shouldn't let it hang down on the players.

You, that can be very good. Maybe it's because I have to deal with such mobs (no one here is meant personally) on a daily basis. What kind of insolence do you think I have to listen to in the arcade every day? I am accused of Manipulation every day, that I rob players, cheat them, drive them to ruin, I am threatened with beatings... and I can extend this until dawn. Is it still going on? Exactly this kind of people I like to see from behind and there I am rigorous and put this monkey also in front of the door. Such assertions are usually set up by people who are as stupid as a bag of nuts. I have already mentioned here that probably only a single-digit percentage has an idea of what conditions and requirements we have succumbed to that we are allowed to operate our arcades at all. It is all the more impudent to be accused of manipulation by someone who has just gambled away his last 5 euros on 10 cents and is performing a monkey dance.

Why don't you go to a McDonald's for a day and listen to the low-level chatter of some half-witted people towards the employees there? I have a problem with the fact that there is no healthy togetherness in today's world. Everyone pulls his ego act, without regard for losses. No one is forced to Deposit money in an online casino, not even in an arcade. People do this of their own free will and are not forced to do so.

I don't care if I make myself unpopular here, but gamblers are so simple-minded that it almost rattles. Between wins and losses is a small per mille range and people make a huge barrel at losses here and suspect immediately unseriousness and illegal machinations. One day later they win 100 euros and write a positive review and the endorphins shoot up... there are 5 stars for the casino

I have been in the industry for a few years and have seen it all. Some should really read through the various multiple-choice questions of addiction prevention and then answer honestly for themselves.

And now back to the actual topic, which is why I answered here in the first place. Unfortunately, understanding has fallen by the wayside in this day and age. With understanding I mean that one should bring to its counterpart also times something of that, since it is simple support coworkers, who enjoyed no IT training, nor a network administrator are. They are 90% people, who are underpaid and get the thin shit of the angry gamblers for pocket money. If I tell you a hundred times a day that you are an idiot, then at some point your patience will break and you will start to shoot. Isn't that so? On top of that, the supporters have a guideline (just like in any other call center) that has to be followed. If you now come along with a technical problem, these people are simply limited and have no room for maneuver. There is someone sitting above him, above that another with requirements... and at the very top sits the boss. What's the problem if I can't reach the goal with the supporter, thank him for his effort and just try again later or the other day? This is the typical German mentality. Behind the mask of the anonymous Internet, everyone is strong and can insult and act like Karl Arsch at the muster. Outside in real life, no one can get a straight face and everyone swallows whatever is thrown at them.

@Random: All the crap I write here absolutely does not apply to you. It is only exemplary for the fact that I criticize the togetherness of people.

Last example: I deposited 3000 euros at Rizk a few months ago, got into 300 Shields, put on €12.50 bet and got the free spins in the first spin. Got right into 300 and had a little over 20000 euros on my speedo. So directly ausgecashed (deep in the night) and ready. About 30 minutes later I get an email that you can not withdraw because I have to convert the deposit at least once. I would have had no problem with it, but I was annoyed about my stupidity, because I knew it. So I went into the chat and asked in a friendly way if it was not possible to make an exception. Even then I waited forever for the answer, because they had to clarify the matter with the financial department. Long speech... after a few beers and small talk with the lady in support they did it. As proof, I could post here the screenshot of the deposit and withdrawal.

Do you really not understand the sense of dealing with each other and that patience and understanding have become a rarity? Do you also make such a circus in gambling houses when a device has a technical defect and the supervisor can't fix it? Do you then also demand that the responsible technician arrives at 2 o'clock in the night so that you get the 3.50 euros? Do not believe how often such people already came with the police and they have simply ALL drawn the short straw and had to wait.

That was it from me on this subject.

@stkrie: I have not answered you because you're just so unsympathetic to me that I read over you incredibly happy. Have done nothing to me, but I just can not ab you

This post has been translated automatically

s****e

Rizk Casino - have blocked me.

19th Aug. 2018, at 11:43 pm CEST#52
0 Likes

Nobody has liked this post so far
At least an honest person here^^

But I can imagine. You symbolize pretty much the opposite of me, and you defend
this industry with all means.
When reading I am also almost the tears come

I find good

This post has been translated automatically

s****e

Rizk Casino - have blocked me.

20th Aug. 2018, at 12:16 am CEST#53
0 Likes

Nobody has liked this post so far
Nevertheless, I go to some points of your list.
That read anyway enough, I do not need you for that!

First of all, I find it very interesting that you call everyone here a mob. You explain indeed,
that you don't mean any of us, but I don't believe you. You are
you are supposed to be a gambling house operator, and you call gamblers who react impulsively
react. That represents the average here
In principle you insult the people here as mob!
I don't even count that simple-minded.

That gamblers are angry when they lose money, I can think before I run a
I run a gambling house. So either you are naive there or the other I spare me.

I also find it highly interesting how you title your customers. The ones who feed you and possibly
Your family. Of course there are insults and threats. Is a
Is a gambling hall in your eyes the Glücksbärchiland? This is known to everyone who is even remotely
familiar with the matter.

Where I agree with you is in the way people interact, which could actually be friendlier. Some excerpts
of chats with insults I also do not find good
That only the poor sausages sit below, should also be clear to everyone, and requires no explanation.

Then still besides fast 20.000€ won, and off in the chat.
And logo clarifies a man like you things by chat between a few beers and small talk
And of course you can do that.
The normal gambler can not do something like that, sorry, the mob!

All others have opinions are not allowed
All others are stupid, or can not behave in the chat. That is nevertheless times a beautiful Mesage!
Despite everything I can behave friendly, and give the gambler the feeling that I take him seriously.
You don't need to defend yourself for that, it should be a matter of course.
But nice that you tried it

This post has been translated automatically

Anonym

Rizk Casino - have blocked me.

20th Aug. 2018, at 12:48 am CEST#54
0 Likes

Nobody has liked this post so far
Harmony wrote on 08/19/2018 at 23:32
You, that may very well be. Maybe it's because I have to deal with such mobs (no one is meant personally here) on a daily basis. What kind of insolence do you think I have to listen to in the arcade during the day? I am accused of Manipulation every day, that I rob players, cheat them, drive them to ruin, I am threatened with beatings... and I can extend this until dawn. Is it still going on? Exactly this kind of people I like to see from behind and there I am rigorous and put this monkey also in front of the door. Such assertions are usually set up by people who are as stupid as a bag of nuts. I have already mentioned here that probably only a single-digit percentage has an idea of what conditions and requirements we have succumbed to that we are allowed to operate our arcades at all. It is all the more impudent to be accused of manipulation by someone who has just gambled away his last 5 euros on 10 cents and is performing a monkey dance.

Why don't you go to a McDonald's for a day and listen to the low-level chatter of some half-witted people towards the employees there? I have a problem with the fact that there is no healthy togetherness in today's world. Everyone pulls his ego act, without regard for losses. No one is forced to Deposit money in an online casino, not even in an arcade. People do this of their own free will and are not forced to do so.

I don't care if I make myself unpopular here, but gamblers are so simple-minded that it almost rattles. Between wins and losses is a small per mille range and people make a huge barrel at losses here and suspect immediately unseriousness and illegal machinations. One day later they win 100 euros and write a positive review and the endorphins shoot up... there are 5 stars for the casino

I have been in the industry for a few years and have seen it all. Some should really read through the various multiple-choice questions of addiction prevention and then answer honestly for themselves.

And now back to the actual topic, which is why I answered here in the first place. Unfortunately, understanding has fallen by the wayside in this day and age. With understanding I mean that one should bring to its counterpart also times something of that, since it is simple support coworkers, who enjoyed no IT training, nor a network administrator are. They are 90% people, who are underpaid and get the thin shit of the angry gamblers for pocket money. If I tell you a hundred times a day that you are an idiot, then at some point your patience will break and you will start to shoot. Isn't that so? On top of that, the supporters have a guideline (just like in any other call center) that has to be followed. If you now come along with a technical problem, these people are simply limited and have no room for maneuver. There is someone sitting above him, above that another with requirements... and at the very top sits the boss. What's the problem if I can't reach the goal with the supporter, thank him for his effort and just try again later or the other day? This is the typical German mentality. Behind the mask of the anonymous Internet, everyone is strong and can insult and act like Karl Arsch at the muster. Outside in real life, no one can get a straight face and everyone swallows whatever is thrown at them.

@Random: All the crap I write here absolutely does not apply to you. It is only exemplary for the fact that I criticize the togetherness of people.

Last example: I deposited 3000 euros at Rizk a few months ago, got into 300 Shields, put on €12.50 bet and got the free spins in the first spin. Got right into 300 and had a little over 20000 euros on my speedo. So directly ausgecashed (deep in the night) and ready. About 30 minutes later I get an email that you can not withdraw because I have to convert the deposit at least once. I would have had no problem with it, but I was annoyed about my stupidity, because I knew it. So I went into the chat and asked in a friendly way if it was not possible to make an exception. Even then I waited forever for the answer, because they had to clarify the matter with the finance department. Long speech... after a few beers and small talk with the lady in support they did it. As proof, I could post here the screenshot of the deposit and withdrawal.

Do you really not understand the sense of dealing with each other and that patience and understanding have become a rarity? Do you also make such a circus in gambling houses when a device has a technical defect and the supervisor can't fix it? Do you then also demand that the responsible technician arrives at 2 o'clock in the night so that you get the 3.50 euros? Do not believe how often such people already came with the police and they have simply ALL drawn the short straw and had to wait.

That was it from me on this subject.

@stkrie: I have not answered you because you're just so unsympathetic to me that I read over you incredibly happy. Have done nothing to me, but I just can not ab you

Much truth in your text but in some you compare apples with oranges.

People who immediately go to the ceiling and insulting I can also not off.
Also, everyone is responsible for whether he plays or not.
But I still have no understanding for such a bad support. It may be that they earn a pittance and that's exactly what I'm criticizing. I do not criticize Sandra Maier who does not understand anything about her job but just the casino itself which earns millions and does not consider it necessary to train the employees properly and / or hire qualified staff.

And I'm supposed to throw even more money at them if I'm not even worth it to them that they provide me with uncomplicated competent service?
Rizk was apparently opened by former affiliates who know exactly what players want (Rizk's own statement).
In no other industry you earn money so easily. In which other industry are people willing to hand over all their money and often even more to the operator every month without getting a product or an actual service in return?
Being insulting or abusive is not something I like myself.
I don't.
But I feel insulted when the support is so bad. In the end, it is me who is indirectly offended by the casino. And it is not the direct fault of Sandra Maier, but mainly of the management, which keeps itself nicely hidden. Support staff represent the casino and who makes savings here is then to blame when players associate the poor quality of support on the entire casino.
If you have an unfriendly and bad service in a restaurant, it is also the fault of the restaurant manager. He decides which people he hires who are in direct contact with customers. Therefore it is also completely correct to avoid a restaurant with bad service.
There you don't say: But the restaurant is so good. No, one evaluates it as bad. Which it is, because the responsibility lies with the owner.


And yes I believe you that these things have already happened to you. But that you are threatened and insulted daily I do not believe you.
But still the question remains why you put up with it and do not look for another job if it is so bad?

This post has been translated automatically

Anonym

Rizk Casino - have blocked me.

20th Aug. 2018, at 02:05 am CEST#55
0 Likes

Nobody has liked this post so far
Harmony wrote on 08/19/2018 at 23:32
You, that may very well be. Maybe it's because I have to deal with such mobs (no one is meant personally here) on a daily basis. What kind of insolence do you think I have to listen to in the arcade during the day? I am accused of Manipulation every day, that I rob players, cheat them, drive them to ruin, I am threatened with beatings... and I can extend this until dawn. Is it still going on? Exactly this kind of people I like to see from behind and there I am rigorous and put this monkey also in front of the door. Such assertions are usually set up by people who are as stupid as a bag of nuts. I have already mentioned here that probably only a single-digit percentage has an idea of what conditions and requirements we have succumbed to that we are allowed to operate our arcades at all. It is all the more impudent to be accused of manipulation by someone who has just gambled away his last 5 euros on 10 cents and is performing a monkey dance.

Why don't you go to a McDonald's for a day and listen to the low-level chatter of some half-witted people towards the employees there? I have a problem with the fact that there is no healthy togetherness in today's world. Everyone pulls his ego act, without regard for losses. No one is forced to Deposit money in an online casino, not even in an arcade. People do this of their own free will and are not forced to do so.

I don't care if I make myself unpopular here, but gamblers are so simple-minded that it almost rattles. Between wins and losses is a small per mille range and people make a huge barrel at losses here and suspect immediately unseriousness and illegal machinations. One day later they win 100 euros and write a positive review and the endorphins shoot up... there are 5 stars for the casino

I have been in the industry for a few years and have seen it all. Some should really read through the various multiple-choice questions of addiction prevention and then answer honestly for themselves.

And now back to the actual topic, which is why I answered here in the first place. Unfortunately, understanding has fallen by the wayside in this day and age. With understanding I mean that one should bring to its counterpart also times something of that, since it is simple support coworkers, who enjoyed no IT training, nor a network administrator are. They are 90% people, who are underpaid and get the thin shit of the angry gamblers for pocket money. If I tell you a hundred times a day that you are an idiot, then at some point your patience will break and you will start to shoot. Isn't that so? On top of that, the supporters have a guideline (just like in any other call center) that has to be followed. If you now come along with a technical problem, these people are simply limited and have no room for maneuver. There is someone sitting above him, above that another with requirements... and at the very top sits the boss. What's the problem if I can't reach the goal with the supporter, thank him for his effort and just try again later or the other day? This is the typical German mentality. Behind the mask of the anonymous Internet, everyone is strong and can insult and act like Karl Arsch at the muster. Outside in real life, no one can get a straight face and everyone swallows whatever is thrown at them.

@Random: All the crap I write here absolutely does not apply to you. It is only exemplary for the fact that I criticize the togetherness of people.

Last example: I deposited 3000 euros at Rizk a few months ago, got into 300 Shields, put on €12.50 bet and got the free spins in the first spin. Got right into 300 and had a little over 20000 euros on my speedo. So directly ausgecashed (deep in the night) and ready. About 30 minutes later I get an email that you can not withdraw because I have to convert the deposit at least once. I would have had no problem with it, but I was annoyed about my stupidity, because I knew it. So I went into the chat and asked in a friendly way if it was not possible to make an exception. Even then I waited forever for the answer, because they had to clarify the matter with the financial department. Long speech... after a few beers and small talk with the lady in support they did it. As proof, I could post here the screenshot of the deposit and withdrawal.

Do you really not understand the sense of dealing with each other and that patience and understanding have become a rarity? Do you also make such a circus in gambling houses when a device has a technical defect and the supervisor can't fix it? Do you then also demand that the responsible technician arrives at 2 o'clock in the night so that you get the 3.50 euros? Do not believe how often such people already came with the police and they have simply ALL drawn the short straw and had to wait.

That was it from me on this subject.

@stkrie: I have not answered you because you're just so unsympathetic to me that I read over you incredibly happy. Have done nothing to me, but I just can not ab you

Please what? I have to agree with stkrie 100% here. You generalize all players and hang everything negative on the side "unlevel", "half-strong", "mob". But clearly a gambler can't be as open-minded and differentiated as an arcade operator! Your way of saying "you are not meant" on the one hand, but at the same time making sweeping statements about gamers - I don't like. You can really save your indirect belittling.

I don't expect huge wins in the casino or to get my ass wiped while playing, but I do expect to get help promptly - if there is a system error. If at 02:00 o'clock in the morning the casino is open and I have a defective machine, I would like to be helped or accommodated, do you think it is acceptable that the person has "3.50 euros" win and can not be ejected? Simply press the 3.50 in the hand and the device with a "defect" note is not possible? It is also easier to keep the 3.50 euros, right? Online I expect that I within 24 hours at least write that one takes care of it or that one will get in touch soon. But usually you have to contact them several times until you get an answer. A payout did not come because a document was missing - I waited 5 days and then contacted them myself. Only then they tell me that something is missing, I have not insulted the support and thanked me normally.

In general, I low being aka player no support ever offended. But I should maybe think about sending the next support employee a restaurant invitation in the 5-star range by e-mail and thereby still a private band angagieren with different music styles, in order to meet the taste of my redeemer also guaranteed. Besides we serve caviar and champagne for the supporter so that he listens to me at all! Subliminally we push him still a 5000 € Scheckf under the table over. Perhaps the coworker with the Live Chat speaks then after 15 minutes in real with me and not only few years with copy & paste. Oh no I unpflogener Pflegel! I must first make an anti-aggression therapy and learn the dictionary by heart, so that the coworker me, humans of the lowest class, at all to perceive can...

This post has been translated automatically

Anonym

Rizk Casino - have blocked me.

20th Aug. 2018, at 01:03 pm CEST#56
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As I said before, I don't want to say anything more on the subject, because everything has been said from my side. I also do not need to deliver evidence to someone who has no idea of the industry and does not have a rudimentary idea of what you have to listen to every day from the "mob". Maybe this is not so your gambling halls in Hintertupfingen, but open for example one in the focal point of Hannover. I don't need to look for another job, because the players finance my standard of living all by themselves I'm also not worried that something will happen to me at some point. Am quite well positioned

But now really to the end: I let everyone his opinion. That's exactly how I keep mine. You can pull this with pleasure in the ridiculous with music band and invitation in the restaurant, no problem. However, I'm sure that everyone has recognized himself at least once in my text.

A****m

As a rule, I have an excerpt of all chats sent to me by mail. Should I still find this, I attach it here without comment.

This post has been translated automatically

K****t

Rizk Casino - have blocked me.

20th Aug. 2018, at 01:41 pm CEST#57
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Nobody has liked this post so far
But Online Casinos are more comparable with casinos/big casinos, less with gambling halls.
The clientele in online casinos is mixed. Where arcade players would rather not go to an arcade, they are found in OCs.
So are players who would never consider an arcade.

Sure there are rude players in OCs, unstable people, desperate, primitive ones. But to throw OC players in general rather into this category is quite far-fetched and certainly not accurate either.
In a RL casino, by the way, people who threaten and bark would be discreetly escorted out. Or would not even be allowed to enter.
I assume that employees in casinos have less stress with customers.

But in any case, the staff should behave politely and helpfully. The more respectable, the more credible.

This post has been translated automatically

Begbie
Elite

Rizk Casino - have blocked me.

20th Aug. 2018, at 02:03 pm CEST#58
1 Like

Liked this post: K****t
besides being polite and helpful, support should be competent above all.
especially when a lot of money is at stake, you can expect that.
unfortunately, 9 out of 10 support employees lack this characteristic.

This post has been translated automatically

Anonym

Rizk Casino - have blocked me.

20th Aug. 2018, at 02:11 pm CEST#59
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Harmony wrote on 20/08/2018 at 13:03: As I said before, I do not want to say anything more on the subject, because everything has been said from my side. I also don't need to deliver evidence to someone who has no idea about the industry and doesn't have a rudimentary idea of what you have to listen to from the "mob" on a daily basis. Maybe this is not so your gambling halls in Hintertupfingen, but open for example one in the focal point of Hannover. I don't need to look for another job, because the players finance my standard of living all by themselves I'm also not worried that something will happen to me at some point. Am quite well positioned

But now really to the end: I let everyone his opinion. That's exactly how I keep mine. You can pull this with pleasure in the ridiculous with music band and invitation in the restaurant, no problem. However, I am sure that everyone has recognized himself at least once in my text.

A****m

As a rule, I have an excerpt of all chats sent to me by mail. Should I still find this, I attach it here without comment.

I've been in the industry for 15 years, so I have a little more idea than someone who stands behind the counter and brings people an iced tea. 😊

Then you say it yourself anyway that everything is only half as bad, then do not present it as if you were in mortal danger every day.

This post has been translated automatically

s****e

Rizk Casino - have blocked me.

20th Aug. 2018, at 02:14 pm CEST#60
1 Like

Liked this post: Anonym
Harmony wrote on 20/08/2018 at 13:03: As I said before, I do not want to say anything more on the subject, because everything has been said from my side. I also don't need to deliver evidence to someone who has no idea about the industry and doesn't have a rudimentary idea of what you have to listen to from the "mob" on a daily basis. Maybe this is not so your gambling halls in Hintertupfingen, but open for example one in the focal point of Hannover. I don't need to look for another job, because the players finance my standard of living all by themselves I'm also not worried that something will happen to me at some point. Am quite well positioned

But now really to the end: I leave everyone his opinion. That's exactly how I keep mine. You can pull this with pleasure in the ridiculous with music band and invitation in the restaurant, no problem. However, I'm sure that everyone has recognized himself at least once in my text.

stkrie

As a rule, I have an excerpt of all chats sent to me by mail. Should I still find this, I attach it here without comment.

If you were as consistent as you state here, you would not accept any money from the mob.

But they are still good enough for that, ne

Just like your contradictory statements in your texts. Sometimes you drink with the mob a glass of water, and
everything is ok, sometimes you throw them out directly. Well what now?

I hope that the mob will not throw another cent down your throat.

You are in Hannover? Try Frankfurt, there you can cry more

Cashing people off, driving them to ruin, but then presenting yourself here as a victim is the very last thing.
Of course you are not responsible for them, but you are part of the whole!

This post has been translated automatically

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