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Public complaints: Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

Topic created on 14th Dec. 2017 | Page: 1 of 3 | Answers: 26 | Views: 15,423
Friedbert0503

Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

14th Dec. 2017, at 02:58 pm CET#1
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Hello Community,

here is a case of an online casino of bonus payments,

on 12.12.2017 I redeemed a Bonus Code at Lapalingo.com, deposited 100 euros and got 100 euros as a bonus.
Initially, I then played on the slots until I had some money on my bankroll. I also switched to Blackjack and Roulette from time to time.
What upsets me so much is that you can not comprehend with what money you have now won, whether with bonus or with your own money plays. >You only see that you can convert the money to real money if you spend a certain time in the casino. After a good two days I had managed from the 200 euros (including my own 100 euros) to earn a bankroll of 100,000. But now came the big veto on the story as I wanted to make a withdrawal of 10,000 euros I got 2 days later a message that I have violated the bonus conditions and my entire real money goodahaben of 100,000 euros was deleted. I find that the 100 euro bonus in no relation to 100,000 euros. Vroallem weis no one with what money you have now won, whether with the bonus or with their own money.
I can only advise anyone not to take advantage of such bonuses. Also the support is here no big help...... >:(

So the bottom line is that you are lured with offers and ultimately you lose.

I have the case times entrusted to a lawyer to let this thing check again legally, because I'm not a lawyer

Ps: can you publish the name of the casino? and how does it look with pictures that everyone can see what's going on with occupy .... have of all bookings and wins pictures and also the payout of the first 10,000 euros that I wanted to pay out

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Daniel
Elite

Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

14th Dec. 2017, at 03:08 pm CET#2
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Hello Friedbert0503,

thank you for your complaint. But the problem with your complaint is that we can't do much with it. We do not know which online casino it is. We do not know which gambling license(s) the online casino in question has. And we do not know what you are accused of or which bonus turnover conditions you are supposed to have violated.

I think you don't want to tell us because a lawyer is working on it. This is basically a good step, but I hope you have consulted a specialist lawyer. A lawyer for European or international law. In my experience the 08/15 lawyers advise their clients wrong and say that you can't do anything - which is definitely wrong.

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Friedbert0503

Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

14th Dec. 2017, at 03:12 pm CET#3
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Daniel wrote on 12/14/2017 at 3:08 pm: Hello Friedbert0503,

thank you for your complaint. But the problem with your complaint is that we can't do much with it. We don't know which online casino it is about. We do not know which gambling license(s) the online casino in question has. And we do not know what you are accused of or which bonus turnover conditions you are supposed to have violated.

I think you don't want to tell us because a lawyer is working on it. This is basically a good step, but I hope you have consulted a specialist lawyer. A lawyer for European or international law. In my experience the 08/15 lawyers advise their clients wrong and say that you can't do anything - which is definitely wrong.


Have added the casino Lapalingo. only I will not post pictures because I think that would not be good for me in this situation.

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Anonym

Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

14th Dec. 2017, at 03:14 pm CET#4
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Lapalingo...with this name you always hear only negative lately.
There is also always the CasinoTester plays and blasts you with advertising for this casino to...

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Friedbert0503

Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

14th Dec. 2017, at 03:16 pm CET#5
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Dipson wrote on 14.12.2017 at 15:14: Lapalingo...with this name you always hear only negative lately.
Since also always plays the CasinoTester and ballasts one with advertising for this casino too....

What bothers me is that you do not know if you have now won with bonus or with your own money. and my bonus credit was also converted. So that there also stood that it is now real money credit.

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sonne10
Top Member

Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

14th Dec. 2017, at 03:28 pm CET#6
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Never again Lapalingo ... Bonus conditions I had also violated at one time during the withdrawal ...without exact details of the violation ...

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Friedbert0503

Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

14th Dec. 2017, at 03:35 pm CET#7
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Daniel wrote on 12/14/2017 at 3:08 pm: Hello Friedbert0503,

thank you for your complaint. But the problem with your complaint is that we can't do much with it. We don't know which online casino it is about. We do not know which gambling license(s) the online casino in question has. And we do not know what you are accused of or which bonus turnover conditions you are supposed to have violated.

I think you don't want to tell us because a lawyer is working on it. This is basically a good step, but I hope you have consulted a specialist lawyer. A lawyer for European or international law. In my experience the 08/15 lawyers advise their clients wrong and say that you can't do anything - which is definitely wrong.


Daniel Do you have any advice or does anyone know a good lawyer who specializes in this? I have already given the matter to a lawyer but I'm not sure if he is the right one. if someone from the community has any advice I will gladly accept anything

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Daniel
Elite

Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

14th Dec. 2017, at 03:58 pm CET#8
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Lately, complaints are really piling up where players win incredible amounts of Bonus money but then violate the bonus turnover requirements.

In principle, you have played at a good online casino that usually pays out quickly and also has good gambling licenses. I think you will have violated the €5 Maxbet rule. This rule has almost every online casino nowadays.

Those who follow the forum know that I am an opponent of this rule, as in my opinion it only has the purpose of saving a few wins. With such a high sum you should proceed as follows:

1. Complain to the Maltese regulatory authority about Lapalingo: http://www.mga.org.mt/support/online-gaming-support/

The Malta Gaming Authority will investigate the case and request to see Lapalingo's gaming history. If the MGA finds that you are in the right, then you will get your money. However, I don't think you will get justice via the MGA as you have violated the T&Cs. However, you should definitely complain there. The more players complain about this 5€ Maxbet rule, the higher the probability that the regulators will stop this practice one day. And maybe Lapalingo made a mistake as well and you will get your money because of the mistake. With such a large sum, you should use every straw.

2. Consult a lawyer for European or international law.

If the MGA decides against you and for Lapalingo, then you should seek advice from a specialist lawyer for international law or European law. An initial consultation costs a maximum of 190€. Be sure to inform yourself about the costs of proceedings in the word case.

3. Spread your case on the Internet. Also in English-speaking casino forums

This may also lead at some point to the fact that at least the better-known casinos take distance from the €5 rule. This rule only annoys (and that's putting it mildly for such wins) the players and also harms the entire industry in the long run.

I'm really sorry that I can't give you a favorable forecast. If you had played without a bonus and such problems had occurred, then I could give you hope. In these cases you would be in the right and would almost certainly get your money through the regulators as well. At least in online casinos with European gambling license.

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L****o

Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

15th Dec. 2017, at 09:36 am CET#9
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Hello Friedbert0503,
i am sorry that you are disappointed.
My name is Sara and I am Head of Affiliation and would like to take a closer look at your case and see what we can do. Can you please contact me directly sara@lapalingo.com and together we will see what really happened and what we can do about it.
With best regards,
Sara

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Daniel
Elite

Rip-off at Lapalingo.com - real money credit of 100,000 euros deleted

15th Dec. 2017, at 03:14 pm CET#10
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Lapalingo wrote on 15/12/2017 at 09:36: Hello Friedbert0503,
i am sorry that you are disappointed.
My name is Sara and I am Head of Affiliation and would like to take a closer look at your case and see what we can do. Can you please contact me directly sara@lapalingo.com and together we will see what really happened and what we can do about it.
With best regards,
Sara

Thank you for joining the discussion. I have emailed Friedbert and made him aware that you have responded.

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