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Public complaints: Quasar Gaming does not pay out €161,000 (Fraud & Rip-off) (Page 6)

Topic created on 16th Dec. 2017 | Page: 6 of 8 | Answers: 79 | Views: 40,929
Talina2009
Visitor

Quasar Gaming does not pay out €161,000 (Fraud & Rip-off)

2nd Mar. 2018, at 08:23 pm CET#51
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Hi
Does it always take so long for the MGA to respond? sent the mail almost 3 weeks ago.after a week came that they are processing it and consult with Quasar.still have no answer what is with my money.ðŸ¤"

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Stromberg
Legend

Quasar Gaming does not pay out €161,000 (Fraud & Rip-off)

3rd Mar. 2018, at 06:15 pm CET#52
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Talina2009 wrote on 02.03.2018 at 20:23 clock: Hi
Does it always take so long for the MGA to get back to me? I sent the mail almost 3 weeks ago.After a week I got a message that they are working on it and they are in contact with Quasar.I still don't have an answer about my money

A regulatory authority is just an authority.😉
No, I don't know for sure, but I think I've read something here about at least 4 weeks.

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redriver67
Expert

Quasar Gaming does not pay out €161,000 (Fraud & Rip-off)

3rd Mar. 2018, at 08:18 pm CET#53
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Stromberg wrote on 03/03/2018 at 18:15
Talina2009 wrote on 02.03.2018 at 20:23: Hi
Does it actually always take so long until the MGA responds? Have sent the mail almost 3 weeks ago.After a week came that they are processing it and consult with Quasar.Still have no answer what is with my money

A regulatory authority is just an authority.😉
No, I don't know for sure, but I think I've read something here about at least 4 weeks.

Since when are authorities from the fast troop. It does not matter whether here or elsewhere. You can already see if you want something from them e.g. tax refund.
It always takes forever. Are only fast when they want something, right?

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Stromberg
Legend

Quasar Gaming does not pay out €161,000 (Fraud & Rip-off)

3rd Mar. 2018, at 08:24 pm CET#54
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redriver67 wrote on 03/03/2018 at 20:18
Stromberg wrote on 03/03/2018 at 18:15
Talina2009 wrote on 02/03/2018 at 20:23: Hi
Does it actually always take so long until the MGA responds? Have sent the mail almost 3 weeks ago.After a week came that they are processing it and consult with Quasar.Still have no answer what is with my money

A regulatory authority is just an authority.😉
No, I don't know for sure, but I think I've read something here about at least 4 weeks.

Since when are authorities from the fast troop. It does not matter whether here or elsewhere. You can already see if you want something from them e.g. tax refund.
It always takes forever. Are only fast when they want something, right?

Yes, that's what I meant.
That it can take a while, because it is an authority.

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Marco
Visitor

Quasar Gaming does not pay out €161,000 (Fraud & Rip-off)

8th Mar. 2018, at 12:57 pm CET#55
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I got this from mga now.
Now I will go to the lawyer, I have nothing to lose.
It's worth a try.

Further to the below case, please be informed that we have received information from the representative of Quasar Limited who have informed the MGA that initially you have deposited from your own bank account and then started using Paysafe Cards. They also confirmed that you stared depositing from a third party payment including a card belonging to someone else. Please note that in the case of incoming bank transfers some payment providers do not supply the details when a payment is received. They also confirmed that any winnings withdrawn historically by you originated from funds you deposited through non third party methods.





On 05/12/2017 you requested a withdrawal of EUR160,000 and this was the first time a withdrawal was requested with winnings originating from a third party method. As per their procedures they have requested more documents from you to verify the Deposit method, through which they confirmed the credit card belonged to a third party. Please note that as per their Terms and Conditions specifically Clause 77 it clearly states that:





Players may only use their own credit / debit card in their own account.





They also informed us that they have contacted you and informed you of the above. They gave you a goodwill of EUR5000 in withdrawable cash. Furthermore I wish to make clear the fact that the MGA's Player Support Unit is expressly a mediatory platform and does not offer arbitration. In simple terms, unless an operator breaches the remote gaming regulations (S.L.438.04) which is the law that governs remote/online gaming, the MGA cannot trigger enforcement procedures against the operator but will seek to conduct a negotiation process between the parties where such is warranted. Your statutory rights are unaffected and you are free to seek legal counsel in relation to your case. From our end the case will be considered closed.



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Anonym

Quasar Gaming does not pay out €161,000 (Fraud & Rip-off)

9th Mar. 2018, at 11:39 am CET#56
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Hello,

i'm really sorry for you. But I think you have already expected this. Do you really think that a lawyer can help you? After all, you have violated their terms and conditions. Wish you good luck anyway ðŸ€ðŸ€ðŸ€

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Marco
Visitor

Quasar Gaming does not pay out €161,000 (Fraud & Rip-off)

9th Mar. 2018, at 11:53 am CET#57
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I can try.

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Marco
Visitor

Quasar Gaming does not pay out €161,000 (Fraud & Rip-off)

9th Mar. 2018, at 12:00 pm CET#58
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What does the Master Daniel think about this?

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Anonym

Quasar Gaming does not pay out €161,000 (Fraud & Rip-off)

9th Mar. 2018, at 12:03 pm CET#59
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Depends on the amount.have once deposited via foreign PayPal. Payout was 1900 euros. The PayPal owner had to write a quasi permission and then it went once .was allowed according to the casino only no longer occur.

But with 160000 probably something else
But as a Deposit would have been sure everything axeptiert

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Daniel
Elite

Quasar Gaming does not pay out €161,000 (Fraud & Rip-off)

9th Mar. 2018, at 12:50 pm CET#60
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I would really ask you to contact a specialist lawyer (international law, European law, Malta, gambling law or similar) in this case. Ask this lawyer if he sees chances in your case, if you sue in Malta, that Quasar Gaming loses and has to pay you the money.

You should ask the lawyer the following questions:

1. Do you see a chance in my case to sue Quasar Gaming in Malta and win?

2. How does the whole thing work? Will they fly to Malta as my representative, will the whole thing even be handled from Germany or do I have to fly to Malta myself and participate in any court proceedings that may take place? Are there any interpreters there?

3. How do you estimate the financial risks. What would the whole thing cost me in the worst case, if proceedings are opened and I lose the case? Costs including court costs, flight tickets, lawyer etc. He should please estimate generously, i.e. rather more than less.

4. If the Risk of costs is too high, but he is convinced that you will win. Then I would tell the lawyer that unfortunately you cannot afford this worst case and sue. Maybe the lawyer will come up with a deal for you, because he is so convinced that it will work out. Maybe you can agree with him on a higher commission if he wins the case. So usually there are standard rates. I think with a value in dispute of 50.000€ the lawyer would get about 1.500€. With 150.000€ about 5.000€. Now one could agree that he gets 15.000€ or even 20.000€ in case of success instead of 5.000€, but takes over all other costs in the worst case. 140.000€ is also a lot of money. If I were a lawyer (lawyers are self-employed entrepreneurs), I would enter into this deal, especially if I am almost sure that it will work.

I would definitely take this step (get advice from a good lawyer or even from two or three lawyers), because 160,000€ is really a lot of money and in my opinion it is worth fighting for. No matter whether you are now in the right or not. The whole thing is not so clear to me, because Quasar Gaming has offered you 5,000 € and wieseo should Quasar do that, if they were morally and legally 100% sure.

Quasar would argue in court as follows: There are often customers among players who are criminals and, for example, steal from their families and play, for example, with the credit card of the parents, without the parents initially have knowledge of it. If the player loses and the parents find out later, then in the worst case we have to refund the deposits. If the player wins, then the player would talk to the parents and confess that he screwed up but won a lot of money and would share the money with the parents. In this case, the parents might also be a bit p**sed off, but would claim that they knew it in order to get the money or do the son a favor. We as a casino only bear the risk here. This reasoning is somehow understandable to me.

The casinos can also dig out such cases and prove to the courts how much money they lose through such actions. So purely morally speaking, the casino (in my opinion) is even in the right in this case. Still, 160K is so much money for a private person that it would be stupid not to try everything. I wish (purely personally and humanly for you) that you win this case. However, I don't blame Quasar for causing problems either.

By all means, please keep us posted and report back on what the lawyer(s) said. I am also personally interested in what it costs to sue in Malta if you lose in the word case.

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