Topic created on 10th Mar. 2020 | Page: 25 of 29 | Answers: 286 | Views: 263,530
Notice:
Someone can expect longer processing times at Wildz Casino for the moments. Wildz endeavors to process all verifications/withdrawals as quickly as possible. Please refrain from contacting Caro or Julian within the first 3-4 business days (Mon-Fri) waiting time after requesting a withdrawal.
And what do you mean by light version of royal ? If we mean the same royal I know him also only as a human being who helps where he can so where is the problem? Sorry but I do not really understand
I assume that you are smart enough to understand this allusion. At least I have this impression due to your contributions in the past.
Nevertheless, I will briefly go into it
Generally I think it's great to help each other, but if you help someone by telling them to be even more patient (than they already had) then you're not helping the customer, you're helping the casino (keyword: delaying the problem)
Now you are also someone who likes to praise Wildz - is this possibly because you are a Loyalty+ member and thus enjoy preferential treatment including a direct contact person ? At least that would be plausible and would explain the direct line I mentioned.
With Wildz a certain part is paid out without Verification there the chat coworkers are sometimes somewhat wrongly informed from lack of experience
Does Wildz change the employees daily ? I would have assumed that in the support chat the question about the verification occurs several times a day and can be answered accordingly reliable.
Exactly that is the point many say then the untruth if there are a few negative threads to a casino that is already noticed to me
A few ? There was hardly a casino in recent weeks about the payout / verification was complained more than Wildz, right? And you really don't understand the allusion to Royal ? Never mind...
@Blubbo33
Thank you for making this effort. Unfortunately, there are some shortcomings in the content:
The name Wildz can be exchanged with any casino name - It is exactly what pretty much every manager of a casino in the world would say.
Many delays are due to mistakes made by users, such as deposits via third parties or incorrect documents were submitted, so that it comes again to a request and that is accordingly delayed
Some users write then also here not quite the truth that thus an incorrect picture of Wildz arises.
What is a lie and who is lying ? Please be a little more specific.
So why delay a payout of 1-2 thousand or less?
Considered as an individual case, this would indeed be absurd. The question would be how many of these delayed payouts there are and in how many cases have the customers, for example, unnerved the win gambled away again. This I can not estimate and would not expect that a representative of a casino would answer this truthfully. But let's assume there are only 100 cases per year where this applies then we are at an amount of 100,000-200,000 € the casino pays out less (= profit). But that there are only a few isolated cases I do not believe and here in the forum is certainly only the Tip of the iceberg depicted.
Who has suggestions quietly write in the forum.
I would have there actually a few - and even for all casinos and not only Wildz/Caxino
1) Immediate master data comparison at registration on similar accounts - for this combinations of name, address, date of birth, cell phone number, etc. are good. If this triggers (on suspicion of double account) immediately initiate verification and set game block or reject customers.
2) When depositing from accounts or e-wallets, immediately match with customer database. If an account or wallet has already been used for another player account, immediate blocking of play and subsequent verification.
3) Prompt request for verification of accounts used for deposits, e.g. for new customers in order to identify deposits with different names of the account holder at an early stage.
4) Make withdrawals generally non-cancelable. No offer of cancellation in the event of a new deposit
5) No reversal of a cancelled amount to the player account if verification fails due to incorrect documents or information.
6) Non-mandatory request for verification already after registration with corresponding links in the customer menu so that customers can verify themselves at an early stage.
7) A warning icon, e.g. a red exclamation mark next to the player name, as long as the verification has not been successfully completed in order to draw the customer's attention to the verification.
8) Problematic points of the terms and conditions or bonus conditions in a correspondingly conspicuous at the beginning of the respective conditions display / highlight. Examples would be the reference that the use of the Risk ladder and also bonus buys are considered a spin/game bet and can break this MAX-Bet rule
9) Technical prevention of known violations of the terms and conditions, in particular the breaking of the MAX-Bet rule - also of BonusBuys and the Gamble function
10) Immediately sanction conspicuous gaming behavior (account blocking and requesting a SoW) and not only when a payout is made. Corresponding data is undoubtedly available in the customer database.
11) No rejection of documents that are only marginally out of focus. At this point: I once had the fun (not at Wildz) to take a picture of my ID card in a resolution of 13 megapixels (4160px x 3120) with a tripod and studio lights, sharper would only work if I sent it by mail to the casino . 2 times rejected because of "not sharp enough", on the third try it was accepted - and yes I sent the same photo 3 times.
12) No rejection of documents because of bent corners or corners that are not on the photo as long as the verification data is clearly visible.
Of course all these measures cause costs which are probably absorbed by the simple fact that less (wo-) manpower is needed if problems do not arise in the first place or can be reduced to a minimum. And I would also think that this would increase customer satisfaction (which inevitably leads to customer loyalty) and less criticism in public forums.
And from all these suggestions also customers would have something who do not read in a forum like GambleJoe.
As for costs, I don't think these casinos are being run on the brink of bankruptcy.
Feel free to discuss, add to or criticize these suggestions and I would actually be interested in the opinion of other forum members.
I have only one question:
If the casino manager is so happy and grateful that GambleJoe exists, why do we communicate here through a customer instead of directly with the manager ?
I am very curious about the answers and hope it is not something like:
"Thank you for the suggestions, we at <Casinoname>take the wishes of our customers very seriously and will discuss them at the next meeting"
@Youjean1998
Then I say congratulations on the win and thanks for the feedback and the tip with the email</Casinoname>
But one thing I do not understand, why should the casino make the effort in advance and control everything?
If someone plays there with a double account, it's his own fault
When I read so from you want to be mega secured.
Many rules are clearly defined, and I have never had problems with Verification in a casino. But play only in popular casinos
And my opinion is also who plays in the casino must also bear a little personal responsibility.
I agree with you about the bonus rules.
But in advance a verification I find absurd, many sign up 9Without ever having deposited, so unnecessary effort
I think you ask a little too much, this is not kindergarten where I have to be taken by the hand
I actually would have a few - and even for all casinos and not only Wildz/Caxino
1) Immediate master data comparison upon registration for similar accounts - combinations of name, address, date of birth, cell phone number, etc. are good for this. If this triggers (on suspicion of double account) immediately initiate Verification and set game block or reject customers.
2) When depositing from accounts or e-wallets, immediately match with customer database. If an account or wallet has already been used for another player account, immediate blocking of play and subsequent verification.
3) Prompt request for verification of accounts that were used for deposits, e.g. for new customers in order to identify deposits with different names of the account holder at an early stage.
4) Make withdrawals generally non-cancelable. No offer of cancellation in the event of a new deposit
5) No reversal of a cancelled amount to the player account if verification fails due to incorrect documents or information.
6) Non-mandatory request for verification already after registration with corresponding links in the customer menu so that customers can verify themselves at an early stage.
7) A warning icon, e.g. a red exclamation mark next to the player name, as long as the verification has not been successfully completed in order to draw the customer's attention to the verification.
8) Problematic points of the terms and conditions or bonus conditions in a correspondingly conspicuous at the beginning of the respective conditions display / highlight. Examples would be the reference that the use of the Risk ladder and also bonus buys are considered a spin/game bet and can break this MAX-Bet rule
9) Technical prevention of known violations of the terms and conditions, in particular the breaking of the MAX-Bet rule - also of BonusBuys and the Gamble function
10) Immediately sanction conspicuous gaming behavior (account blocking and requesting a SoW) and not only when a payout is made. Corresponding data is undoubtedly available in the customer database.
11) No rejection of documents that are only marginally fuzzy. At this point: I once had the fun (not at Wildz) to take a picture of my ID card in a resolution of 13 megapixels (4160px x 3120) with a tripod and studio lights, sharper would only work if I sent it by mail to the casino . 2 times rejected because of "not sharp enough", on the third try it was accepted - and yes I sent the same photo 3 times.
12) No rejection of documents because of bent corners or corners that are not on the photo as long as the verification data is clearly visible.
Of course all these measures cause costs which are probably absorbed by the simple fact that less (wo-) manpower is needed if problems do not arise in the first place or can be reduced to a minimum. And I would also think that this would increase customer satisfaction (which inevitably leads to customer loyalty) and less criticism in public forums.
And from all these suggestions also customers would have something who do not read in a forum like GambleJoe.
As for costs, I don't think these casinos are being run on the brink of bankruptcy.
Feel free to discuss, add to or criticize these suggestions and I would actually be interested in the opinion of other forum members.
I have only one question:
If the casino manager is so happy and grateful that GambleJoe exists, why do we communicate here through a customer instead of directly with the manager ?
I am very curious about the answers and hope it is not something like:
"Thank you for the suggestions, we at <Casinoname>take the wishes of our customers very seriously and will discuss them at the next meeting"
@Youjean1998
Then I say congratulations on the win and thanks for the feedback and the Tip with the email
On point 1-3, I see the player as responsible
With 4 I agree with you
5-7 are superfluous for me and I don't see them as necessary.
8-9 agreement
10 what is conspicuous, what is not ?
11-12 I can say nothing about, because I never had problems with it.
Maybe the manager will get back to you ?
Let's see what comes out...
I am not a representative of Wildz or anything like that
But it can't hurt to discuss about it</Casinoname>
But one thing I don't understand, why should the casino bother to check everything in advance?
If the casino really wants to bind the customer in the long term, it comes to the point of Verification anyway. In addition, this can be easily automated during registration and only takes effect in case of suspicion. The normal new customer can continue to enjoy playing directly.
If someone plays there with a double account, it's his own fault.
That is of course true, especially if a 2nd account was deliberately created, for example, for bonus abuse. But then you can also find these flaschen complaints then in a forum like this. Here a casino could prevent ...
When I read that so from you want to be mega secured.
Not quite, I would rather welcome it if all are secured - including the casino. There would be far fewer problems and pending complaints if it was better secured.
Many rules are clearly defined, and I have never had problems with verification in a casino. But I also only play in standard casinos
And my opinion is also who plays in the casino must also bear a little personal responsibility.
Okay, here we have different opinions. For me, it is not defined clearly enough and I would prefer technical solutions that nip these recurring problems in the bud. That would also be in the interest of the casino.
Sure, you can say it's your own fault - read the terms and conditions, but hand on heart do you always do that? Have you read the EULA of the operating system of your PCS / laptop ? Or that of the installed browser ? Apps on your cell phone ? The small print in your smartphone or electricity Provider contract ? We all know that these terms of use are often and willingly clicked away and that is why users should be taken by the hand. And especially for newcomers to the world of casinos, I can imagine that this is more the rule than the exception.
I think you're asking a little too much, this is not kindergarten where I have to be taken by the hand.
Well, I'm not asking but just suggesting it in the interest of all parties and just to emphasize it : I'm not a casino hater or Wildz opponent.
Less problems for everyone and more profit for the casinos due to less angry customers or customers deterred by negative reports. Plus the savings in effort ...
I see the player as responsible for points 1-3
With 4 I agree with you
5-7 are superfluous for me and I don't see them as necessary.
8-9 agreement
10 what is conspicuous, what is not ?
11-12 I can say nothing about it, because I never had problems with it.
At 1-3 I see a mutual responsibility if the casino is the well-being of the customer at heart.Especially since this point can happen automatically.
Points 5-7 I would rather see as important in view of the posts here in the forum with Denen players have gambled away your win again. Sure you can say "That was stupid" but often enough that is the basis for the accusation of deliberate delay
to 10: To tell you that I would need insight into such a customer database (which I will hardly get). But letting a player keep paying in can't be the solution either
What you ultimately pass on to the manager is of course at your discretion.
I am not a representative of Wildz or anything similar.
I don't believe that either (also applies to gamble1), if I had to speculate (which I do only very reluctantly) I would assume that you are Loyalty+ members with corresponding benefits and therefore have a particularly good gaming experience there. So and now with a little humor to read: If, I would believe that you Wildz paid for the fact that you describe the casino positively because the Loyalty invitation there is surely not with ner 50 € Deposit per week <- I hope it came across as funny as it is meant.
Yes I am a Loyalty+ member and have a direct contact at the casino but and this is the important point I was not from the beginning and just in the time when you start to play in a casino shows whether you can trust the store or not
I had at Wildz from the beginning no problems to get the first 1,000 € without Verification after a few minutes on Much better
Then verification super fast done and when once the withdrawal has taken longer in the normal support chat asked and after 1 minute the money then received immediately
Once there was an error in which everyone became a Loyalty+ member that was corrected by Wildz and I had already accumulated Cashback when I then asked in the chat why I did not get my cashback (did not know at the time that there was an error) was explained to me that it was a mistake but I still get the cashback because it was virtually promised to me
Any problem or question was always solved to my satisfaction and all this without me being a Loyalty+ member
And that I now have a contact person is nice but I praise the casino not for this reason because I am treated preferentially but because I was always treated from day one as a valued customer and was fully satisfied
And to have a casino where you know even if you would now win 1,000,000 € you would only have to clarify how the money should be split I find at least also very rare and this good feeling resonates with me when playing and therefore I can only pass on positives
I also do not deny that currently some delays exist but with some I have the feeling it is started a hunt against a casino as soon as it is mentioned once negatively in the forum we already had threads in which was called to block the casino by GJ and there I'm also convinced of at least a few are there that invent such threads or simply twist the truth something
And to the point with the help yes I try to help just like you and the others here but in such a case if it is known that delays exist I myself would also just wait and if it takes longer the money does not disappear yes
Thanks for your detailed answer and have a nice evening
This post has been translated automatically
Anonym
Former Member
Wildz Verification
22nd Jun. 2020, at 07:25 pm CEST#250
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Nobody has liked this post so far
Hello, may I ask how to become a Wildz Loyalty+? Do you have to lose a lot or Deposit a lot or just be a regular?
Would be interested if you can say anything about this. Thanks in advance.
I can't tell you the exact criteria but I can tell you I was accepted when I played almost daily for a long period of time
Was I think even in the plus at the time so it also reinforces my statement that the casino does not care if you lose a lot they prefer it when everything is fair their money you get anyway
This post has been translated automatically
Anonym
Former Member
Wildz Verification
22nd Jun. 2020, at 09:48 pm CEST#252
0 Likes
Nobody has liked this post so far
Thanks for the info. If so, that is very fair
At Hero Gaming, for example, you have to have lost a certain amount to be a VIP, which is less thrilling.
emeukal wrote on 22.06.2020 at 21:48: Thanks for the info. Ifs so, that is very fair
At Hero Gaming, for example, you have to have lost a certain amount of money to be a VIP, which is less thrilling.
So in the kind it was also with me and sunmaker became VIP when I had lost a huge pile of money then came on b-day times 200 € with x1 turnover or 200 € cash but was of course in relation nothing
Someone can expect longer processing times at Wildz Casino for the moments. Wildz endeavors to process all verifications/withdrawals as quickly as possible.
Please refrain from contacting Caro or Julian within the first 3-4 business days (Mon-Fri) waiting time after requesting a withdrawal.
Wildz Verification
Liked this post:
Jubla2014
I assume that you are smart enough to understand this allusion. At least I have this impression due to your contributions in the past.
Nevertheless, I will briefly go into it
Generally I think it's great to help each other, but if you help someone by telling them to be even more patient (than they already had) then you're not helping the customer, you're helping the casino (keyword: delaying the problem)
Now you are also someone who likes to praise Wildz - is this possibly because you are a Loyalty+ member and thus enjoy preferential treatment including a direct contact person ? At least that would be plausible and would explain the direct line I mentioned.
Does Wildz change the employees daily ? I would have assumed that in the support chat the question about the verification occurs several times a day and can be answered accordingly reliable.
A few ? There was hardly a casino in recent weeks about the payout / verification was complained more than Wildz, right? And you really don't understand the allusion to Royal ? Never mind...
@Blubbo33
Thank you for making this effort. Unfortunately, there are some shortcomings in the content:
The name Wildz can be exchanged with any casino name - It is exactly what pretty much every manager of a casino in the world would say.
What is a lie and who is lying ? Please be a little more specific.
Considered as an individual case, this would indeed be absurd. The question would be how many of these delayed payouts there are and in how many cases have the customers, for example, unnerved the win gambled away again. This I can not estimate and would not expect that a representative of a casino would answer this truthfully. But let's assume there are only 100 cases per year where this applies then we are at an amount of 100,000-200,000 € the casino pays out less (= profit). But that there are only a few isolated cases I do not believe and here in the forum is certainly only the Tip of the iceberg depicted.
I would have there actually a few - and even for all casinos and not only Wildz/Caxino
1) Immediate master data comparison at registration on similar accounts - for this combinations of name, address, date of birth, cell phone number, etc. are good. If this triggers (on suspicion of double account) immediately initiate verification and set game block or reject customers.
2) When depositing from accounts or e-wallets, immediately match with customer database. If an account or wallet has already been used for another player account, immediate blocking of play and subsequent verification.
3) Prompt request for verification of accounts used for deposits, e.g. for new customers in order to identify deposits with different names of the account holder at an early stage.
4) Make withdrawals generally non-cancelable. No offer of cancellation in the event of a new deposit
5) No reversal of a cancelled amount to the player account if verification fails due to incorrect documents or information.
6) Non-mandatory request for verification already after registration with corresponding links in the customer menu so that customers can verify themselves at an early stage.
7) A warning icon, e.g. a red exclamation mark next to the player name, as long as the verification has not been successfully completed in order to draw the customer's attention to the verification.
8) Problematic points of the terms and conditions or bonus conditions in a correspondingly conspicuous at the beginning of the respective conditions display / highlight. Examples would be the reference that the use of the Risk ladder and also bonus buys are considered a spin/game bet and can break this MAX-Bet rule
9) Technical prevention of known violations of the terms and conditions, in particular the breaking of the MAX-Bet rule - also of BonusBuys and the Gamble function
10) Immediately sanction conspicuous gaming behavior (account blocking and requesting a SoW) and not only when a payout is made. Corresponding data is undoubtedly available in the customer database.
11) No rejection of documents that are only marginally out of focus. At this point: I once had the fun (not at Wildz) to take a picture of my ID card in a resolution of 13 megapixels (4160px x 3120) with a tripod and studio lights, sharper would only work if I sent it by mail to the casino . 2 times rejected because of "not sharp enough", on the third try it was accepted - and yes I sent the same photo 3 times.
12) No rejection of documents because of bent corners or corners that are not on the photo as long as the verification data is clearly visible.
Of course all these measures cause costs which are probably absorbed by the simple fact that less (wo-) manpower is needed if problems do not arise in the first place or can be reduced to a minimum. And I would also think that this would increase customer satisfaction (which inevitably leads to customer loyalty) and less criticism in public forums.
And from all these suggestions also customers would have something who do not read in a forum like GambleJoe.
As for costs, I don't think these casinos are being run on the brink of bankruptcy.
Feel free to discuss, add to or criticize these suggestions and I would actually be interested in the opinion of other forum members.
I have only one question:
If the casino manager is so happy and grateful that GambleJoe exists, why do we communicate here through a customer instead of directly with the manager ?
I am very curious about the answers and hope it is not something like:
"Thank you for the suggestions, we at <Casinoname>take the wishes of our customers very seriously and will discuss them at the next meeting"
@Youjean1998
Then I say congratulations on the win and thanks for the feedback and the tip with the email</Casinoname>
This post has been translated automatically
Wildz Verification
Nobody has liked this post so far
Good proposals, argumentatively well thought out!
Respect!
This post has been translated automatically
Wildz Verification
Nobody has liked this post so far
But one thing I do not understand, why should the casino make the effort in advance and control everything?
If someone plays there with a double account, it's his own fault
When I read so from you want to be mega secured.
Many rules are clearly defined, and I have never had problems with Verification in a casino. But play only in popular casinos
And my opinion is also who plays in the casino must also bear a little personal responsibility.
I agree with you about the bonus rules.
But in advance a verification I find absurd, many sign up 9Without ever having deposited, so unnecessary effort
I think you ask a little too much, this is not kindergarten where I have to be taken by the hand
This post has been translated automatically
Wildz Verification
Nobody has liked this post so far
On point 1-3, I see the player as responsible
With 4 I agree with you
5-7 are superfluous for me and I don't see them as necessary.
8-9 agreement
10 what is conspicuous, what is not ?
11-12 I can say nothing about, because I never had problems with it.
Maybe the manager will get back to you ?
Let's see what comes out...
I am not a representative of Wildz or anything like that
But it can't hurt to discuss about it</Casinoname>
This post has been translated automatically
Wildz Verification
Nobody has liked this post so far
If the casino really wants to bind the customer in the long term, it comes to the point of Verification anyway. In addition, this can be easily automated during registration and only takes effect in case of suspicion. The normal new customer can continue to enjoy playing directly.
That is of course true, especially if a 2nd account was deliberately created, for example, for bonus abuse. But then you can also find these flaschen complaints then in a forum like this. Here a casino could prevent ...
Not quite, I would rather welcome it if all are secured - including the casino. There would be far fewer problems and pending complaints if it was better secured.
Okay, here we have different opinions. For me, it is not defined clearly enough and I would prefer technical solutions that nip these recurring problems in the bud. That would also be in the interest of the casino.
Sure, you can say it's your own fault - read the terms and conditions, but hand on heart do you always do that? Have you read the EULA of the operating system of your PCS / laptop ? Or that of the installed browser ? Apps on your cell phone ? The small print in your smartphone or electricity Provider contract ? We all know that these terms of use are often and willingly clicked away and that is why users should be taken by the hand. And especially for newcomers to the world of casinos, I can imagine that this is more the rule than the exception.
Well, I'm not asking but just suggesting it in the interest of all parties and just to emphasize it : I'm not a casino hater or Wildz opponent.
Less problems for everyone and more profit for the casinos due to less angry customers or customers deterred by negative reports. Plus the savings in effort ...
At 1-3 I see a mutual responsibility if the casino is the well-being of the customer at heart.Especially since this point can happen automatically.
Points 5-7 I would rather see as important in view of the posts here in the forum with Denen players have gambled away your win again. Sure you can say "That was stupid" but often enough that is the basis for the accusation of deliberate delay
to 10: To tell you that I would need insight into such a customer database (which I will hardly get). But letting a player keep paying in can't be the solution either
What you ultimately pass on to the manager is of course at your discretion.
I don't believe that either (also applies to gamble1), if I had to speculate (which I do only very reluctantly) I would assume that you are Loyalty+ members with corresponding benefits and therefore have a particularly good gaming experience there. So and now with a little humor to read: If, I would believe that you Wildz paid for the fact that you describe the casino positively because the Loyalty invitation there is surely not with ner 50 € Deposit per week <- I hope it came across as funny as it is meant.
This post has been translated automatically
Wildz Verification
Nobody has liked this post so far
Yes I am a Loyalty+ member and have a direct contact at the casino but and this is the important point I was not from the beginning and just in the time when you start to play in a casino shows whether you can trust the store or not
I had at Wildz from the beginning no problems to get the first 1,000 € without Verification after a few minutes on Much better
Then verification super fast done and when once the withdrawal has taken longer in the normal support chat asked and after 1 minute the money then received immediately
Once there was an error in which everyone became a Loyalty+ member that was corrected by Wildz and I had already accumulated Cashback when I then asked in the chat why I did not get my cashback (did not know at the time that there was an error) was explained to me that it was a mistake but I still get the cashback because it was virtually promised to me
Any problem or question was always solved to my satisfaction and all this without me being a Loyalty+ member
And that I now have a contact person is nice but I praise the casino not for this reason because I am treated preferentially but because I was always treated from day one as a valued customer and was fully satisfied
And to have a casino where you know even if you would now win 1,000,000 € you would only have to clarify how the money should be split I find at least also very rare and this good feeling resonates with me when playing and therefore I can only pass on positives
I also do not deny that currently some delays exist but with some I have the feeling it is started a hunt against a casino as soon as it is mentioned once negatively in the forum we already had threads in which was called to block the casino by GJ and there I'm also convinced of at least a few are there that invent such threads or simply twist the truth something
And to the point with the help yes I try to help just like you and the others here but in such a case if it is known that delays exist I myself would also just wait and if it takes longer the money does not disappear yes
Thanks for your detailed answer and have a nice evening
This post has been translated automatically
Wildz Verification
Nobody has liked this post so far
This post has been translated automatically
Wildz Verification
Nobody has liked this post so far
Was I think even in the plus at the time so it also reinforces my statement that the casino does not care if you lose a lot they prefer it when everything is fair their money you get anyway
This post has been translated automatically
Wildz Verification
Nobody has liked this post so far
At Hero Gaming, for example, you have to have lost a certain amount to be a VIP, which is less thrilling.
This post has been translated automatically
Wildz Verification
Nobody has liked this post so far
So in the kind it was also with me and sunmaker became VIP when I had lost a huge pile of money then came on b-day times 200 € with x1 turnover or 200 € cash but was of course in relation nothing
This post has been translated automatically