I currently have a huge problem with the above two Online Casinos
Cssumo:
On 27.11. I won 800, - and want to pay out. No sooner said than done.
for 5 days nothing happened. Only after 5 days the request to upload documents. On the same day still done. After another 3 days, rejection of the passport. For whatever reason. All data clearly visible
Since then, they only play for time. Nothing happens anymore. You can also forget about the support. They simply can't and won't help. In addition, they get stroppy and then you get answers like "well, they also have to wait like everyone else"
There was no possibility to upload the documents before, otherwise I would have done it as always
Platincasino:
For 5 days now, my documents have been on hold. For 5 days nothing happens there either
Also here I am waiting for a payout of 500, -
So I play online for a very very long time, but have never experienced something like this. As a rule, the Verification took between 1 hour and a maximum of 2 days. But what is going on at the moment with Casumo in particular, is not normal
I don't know what to do at the moment anyway. Complaints are absolutely useless. As I said, you only get stroppy answers
Maybe someone has similar experiences and can report how you solved it in the end
Draganlean wrote on 05.12.2020 at 14:36: Hello everyone
I currently have a huge problem with the above two Online Casinos
Cssumo:
On 27.11. I won 800, - and want to pay out. No sooner said than done.
for 5 days nothing happened. Only after 5 days the request to upload documents. On the same day still done. After another 3 days, rejection of the passport. For whatever reason. All data clearly visible
Since then, they only play for time. Nothing happens anymore. You can also forget about the support. They simply can't and won't help. In addition, they get stroppy and then you get answers like "well, they also have to wait like everyone else"
There was no possibility to upload the documents before, otherwise I would have done it as always
Platincasino:
For 5 days now, my documents have been on hold. For 5 days nothing happens there either
Also here I am waiting for a payout of 500, -
So I play online for a very very long time, but have never experienced something like this. As a rule, the Verification took between 1 hour and a maximum of 2 days. But what is going on at the moment with Casumo in particular, is not normal
I don't know what to do at the moment anyway. Complaints are absolutely useless. As I said, you only get stroppy answers
Maybe someone has similar experiences and can report how you solved it in the end
Greetings from Vienna
It's the same for me. On 27.11 withdrawal requested at Casumo... but could verify me only on 03.12. The verification went comparatively 'very' fast in 13 hours. However, no payout or a payout confirmation. Have yesterday the 04.12 inquired with support and this has certified to me clearly that I'm just stalling but all other checks are through. Quote: Your wins are checked and verified. It hakt only at the release of the transfer we are waiting for an internal ok and that will probably come next week. In other words, they are hoping that I will cancel my winnings and requested payouts over the weekend and gamble them away. What I will not do of course it is about over 68000€. I asked again today at the support in English and this wanted at once my zip code, date of birth and digits of my IBAN....? With the reasoning that one must first make sure that the person who writes from my account is really me? Of course I didn't give any data and answered that I definitely don't need any verification, because I write from my account and nobody else has access to this account except me. After about 5 minutes of silence then came the message that they would have overlooked that I would be logged in and I do not have to verify. So all in all very cringe I must say. Of course I have screenshots and email histories and everything recorded. It's about no small sum that's clear to me, but I still find it not okay to be arbitrarily stalled and so obvious
H4RoX wrote on 05/12/2020 at 15:13
Goes to me the same. On 27.11 withdrawal requested at Casumo... but could verify me only on 03.12. The Verification then went comparatively 'very' fast in 13 hours. However, no payout or a payout confirmation. Have yesterday the 04.12 inquired with support and this has certified to me clearly that I'm just stalling but all other checks are through. Quote: Your wins are checked and verified. It hakt only at the release of the transfer we are waiting for an internal ok and that will probably come next week. In other words, they are hoping that I will cancel my winnings and requested payouts over the weekend and gamble them away. What I will not do of course it is about over 68000€. I asked again today at the support in English and this wanted at once my zip code, date of birth and digits of my IBAN....? With the justification one must first make sure that the person who writes from my account is really me? Of course I didn't give any data and answered that I definitely don't need any verification, because I write from my account and nobody else has access to this account except me. After about 5 minutes of silence then came the message that they would have overlooked that I would be logged in and I do not have to verify. So all in all very cringe I must say. Of course I have screenshots and email histories and everything recorded. It's about no small sum that's clear to me, but I still find it not okay to be arbitrarily stalled and so obvious.
OK. 68k is already ne announcement. Respect 👍
My 800 are really ridiculous.
Still, I think it's outrageous what's going on right now
As I said, I have never experienced anything like this before
have you received the payout in the meantime? I have requested a payout of EUR 24,400 on 1.12.2020. After a week, all documents were confirmed and the account verified. Exactly one week ago, a VIP manager contacted me by email and announced the good news: The payout will be released soon. That was exactly one week ago. Today the account is suddenly not verified again. Now I have to upload another account statement which I have already uploaded in the requested form and which has already been confirmed. I have been really patient and have cooperated dutifully with the Verification required by licensing law. But now I have reached a point where I believe that only an intervention by GambleJoe can make a difference
KlausNomi wrote on 12/15/2020 at 10:27 am: Hello H4RoX,
did you get the payout in the meantime? I have applied for a payout of EUR 24,400 on 1.12.2020. After a week, all documents were confirmed and the account verified. Exactly one week ago, a VIP manager contacted me by email and announced the good news: The payout will be released soon. That was exactly one week ago. Today the account is suddenly not verified again. Now I have to upload another account statement which I have already uploaded in the requested form and which has already been confirmed. I have been really patient and have cooperated with the necessary license check. But now I have reached a point where I believe that only an intervention by GambleJoe can make a difference
Hey yes got everything and the Verification also went the first time
Verification casumo and platincasino
Nobody has liked this post so far
I currently have a huge problem with the above two Online Casinos
Cssumo:
On 27.11. I won 800, - and want to pay out. No sooner said than done.
for 5 days nothing happened. Only after 5 days the request to upload documents. On the same day still done. After another 3 days, rejection of the passport. For whatever reason. All data clearly visible
Since then, they only play for time. Nothing happens anymore. You can also forget about the support. They simply can't and won't help. In addition, they get stroppy and then you get answers like "well, they also have to wait like everyone else"
There was no possibility to upload the documents before, otherwise I would have done it as always
Platincasino:
For 5 days now, my documents have been on hold. For 5 days nothing happens there either
Also here I am waiting for a payout of 500, -
So I play online for a very very long time, but have never experienced something like this. As a rule, the Verification took between 1 hour and a maximum of 2 days. But what is going on at the moment with Casumo in particular, is not normal
I don't know what to do at the moment anyway. Complaints are absolutely useless. As I said, you only get stroppy answers
Maybe someone has similar experiences and can report how you solved it in the end
Kind regards from Vienna
This post has been translated automatically
Verification casumo and platincasino
Nobody has liked this post so far
It's the same for me. On 27.11 withdrawal requested at Casumo... but could verify me only on 03.12. The verification went comparatively 'very' fast in 13 hours. However, no payout or a payout confirmation. Have yesterday the 04.12 inquired with support and this has certified to me clearly that I'm just stalling but all other checks are through. Quote: Your wins are checked and verified. It hakt only at the release of the transfer we are waiting for an internal ok and that will probably come next week. In other words, they are hoping that I will cancel my winnings and requested payouts over the weekend and gamble them away. What I will not do of course it is about over 68000€. I asked again today at the support in English and this wanted at once my zip code, date of birth and digits of my IBAN....? With the reasoning that one must first make sure that the person who writes from my account is really me? Of course I didn't give any data and answered that I definitely don't need any verification, because I write from my account and nobody else has access to this account except me. After about 5 minutes of silence then came the message that they would have overlooked that I would be logged in and I do not have to verify. So all in all very cringe I must say. Of course I have screenshots and email histories and everything recorded. It's about no small sum that's clear to me, but I still find it not okay to be arbitrarily stalled and so obvious
This post has been translated automatically
Verification casumo and platincasino
Nobody has liked this post so far
OK. 68k is already ne announcement. Respect 👍
My 800 are really ridiculous.
Still, I think it's outrageous what's going on right now
As I said, I have never experienced anything like this before
This post has been translated automatically
Verification casumo and platincasino
Nobody has liked this post so far
have you received the payout in the meantime? I have requested a payout of EUR 24,400 on 1.12.2020. After a week, all documents were confirmed and the account verified. Exactly one week ago, a VIP manager contacted me by email and announced the good news: The payout will be released soon. That was exactly one week ago. Today the account is suddenly not verified again. Now I have to upload another account statement which I have already uploaded in the requested form and which has already been confirmed. I have been really patient and have cooperated dutifully with the Verification required by licensing law. But now I have reached a point where I believe that only an intervention by GambleJoe can make a difference
This post has been translated automatically
Verification casumo and platincasino
Nobody has liked this post so far
This post has been translated automatically
Verification casumo and platincasino
Nobody has liked this post so far
Hey yes got everything and the Verification also went the first time
This post has been translated automatically