Hello, I have paid out at Platincasino several times so far. In the beginning they waited forever with my documents, but since then I have had 5-10 payouts. I am verified. A few days ago I won about 640 € and want to pay out
After one day the money was back on my account. I read the mails, and find there the reason.
They want to have the credit card as a photo with which I have deposited there some time ago. This is of course mine. Since december 2021 I have received a new card because the old one has expired. However, on this credit card is my first name ANREAS instead of Andreas. However that could happen 😂
But now to my question:
Can Platincasino now really deny me my 640€, if the credit card is mine, but with a missing letter in the first name? I have had this card for years.
I will call the bank tomorrow and apply for a new one
Should I inform Platincasino about this? So far they have not rejected the documents (photo of credit card)
What is the best way for me to proceed? ... would be very happy about tips
I would simply send the photo of the KK and not point out the missing letter in the first name. I had to look twice more closely to notice the difference. If there are any questions, you can always consult the bank.
danny005 wrote on 04.01.2022 at 01:54: I would simply first send the photo of the KK and not even point out the missing letter in the first name. I had to look 2x closer to notice the difference. If there are any questions, you can always consult the bank.
My bank has in any case already prepared a new card. But I have not received it yet.
Will then wait and see what happens..thanks for the answer:)
The back side was accepted, the front side not yet, because probably not everything was blacked out as they wanted. The account number on the front was not blacked out. I have now sent it in again.
Still seems like a stalling technique to me. Until the weekend then not much will happen. They probably hope that I continue to gamble.
Platin is trolling me now. They reject the front of the card because it's not blacked out the way they want. However, that is the case. Have yes screenshots of the uploads
Should probably now wait again until they have checked it
Otherwise I will file a complaint. Does anyone know how I can best proceed? Have not yet found a forum thread.
This sounds similar to the fun I had with the former x-tip. At some point I bluntly asked if they don't think it's stupid themselves (preceded by an odyssey of mails in which I learned piece by piece and mostly only on request that I haven't redacted or have redacted too much. It's a JPG but not PNG (although okay) etc.
Fingers crossed.
manzan0 wrote on 06.01.2022 at 14:35: That sounds so similar to fun as I had it back then with formerly x-tip. At some point I bluntly asked if they didn't think it was stupid themselves (preceded by an odyssey of mails telling me bit by bit and mostly only on request that I didn't redact or redacted too much. It's a JPG but not PNG (although okay) etc.
Fingers crossed.
No joke but they are playing with me. I think they are betting that the problem will solve itself;)
But I am not an idiot. And I do not like to be fooled...
At crazeplay I have last week also won 700 and paid out. Since they did not even want to have ne verification😁
At crazeplay it depends on your total Deposit amount, if you have not yet exceeded this (2,000 €), you do not have to verify yourself. Some casinos make the Verification process from € 2,300 or at a certain withdrawal amount. This can vary from casino to casino.
As I said, I'll take care of it tomorrow, I can't reach the manager at the current time. I assume that the "problem" will be resolved within minutes.
[solved] Platincasino Denies Cashout
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After one day the money was back on my account. I read the mails, and find there the reason.
They want to have the credit card as a photo with which I have deposited there some time ago. This is of course mine. Since december 2021 I have received a new card because the old one has expired. However, on this credit card is my first name ANREAS instead of Andreas. However that could happen 😂
But now to my question:
Can Platincasino now really deny me my 640€, if the credit card is mine, but with a missing letter in the first name? I have had this card for years.
I will call the bank tomorrow and apply for a new one
Should I inform Platincasino about this? So far they have not rejected the documents (photo of credit card)
What is the best way for me to proceed? ... would be very happy about tips
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[solved] Platincasino Denies Cashout
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[solved] Platincasino Denies Cashout
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My bank has in any case already prepared a new card. But I have not received it yet.
Will then wait and see what happens..thanks for the answer:)
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[solved] Platincasino Denies Cashout
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The back side was accepted, the front side not yet, because probably not everything was blacked out as they wanted. The account number on the front was not blacked out. I have now sent it in again.
Still seems like a stalling technique to me. Until the weekend then not much will happen. They probably hope that I continue to gamble.
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[solved] Platincasino Denies Cashout
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Should probably now wait again until they have checked it
Otherwise I will file a complaint. Does anyone know how I can best proceed? Have not yet found a forum thread.
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[solved] Platincasino Denies Cashout
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Andi1203
Fingers crossed.
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[solved] Platincasino Denies Cashout
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Andi1203
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[solved] Platincasino Denies Cashout
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No joke but they are playing with me. I think they are betting that the problem will solve itself;)
But I am not an idiot. And I do not like to be fooled...
At crazeplay I have last week also won 700 and paid out. Since they did not even want to have ne verification😁
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[solved] Platincasino Denies Cashout
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As I said, I'll take care of it tomorrow, I can't reach the manager at the current time. I assume that the "problem" will be resolved within minutes.
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[solved] Platincasino Denies Cashout
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