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Casino verification: Platincasino Payout Problems (EDD- "Enhanced Due Diligence) (Page 2)

Topic created on 15th Dec. 2021 | Page: 2 of 3 | Answers: 22 | Views: 6,373
upola
Legend

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

16th Dec. 2021, at 08:46 am CET#11
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Why didn't your friend create his own account if he deposits so much and likes to gamble?
Is there a particular reason?

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Iknowyou
Experienced

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

16th Dec. 2021, at 10:29 am CET#12
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upola wrote on 16.12.2021 at 08:46: Why didn't your friend create his own account if he deposits so much and likes to gamble?
Is there any particular reason?

Maybe because he does not want to end up in any databases that bring him in connection with gambling Can understand that already. Or he has just been blocked times.

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LoGiX

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

16th Dec. 2021, at 11:17 am CET#13
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upola wrote on 16.12.2021 at 08:46: Why didn't your friend create his own account if he deposits so much and likes to gamble?
Is there any particular reason?

My colleague runs a bar in which he has 2 Novoline machines, and there he gambles when all the guests are gone often times like VIel and high amounts, because he has no plan even with Online Casinos which is good, and what you generally need to pay out and Deposit anything at all, I just let him gamble through my casino with my account. Because I knew da gibts at the out - and deposit no problems ... until now.

I just wrote to the Platincasino customer chat and said that the money came from older wins from Platincasino that were successfully paid out to my bank account. In the Platincasino transaction list you can also see these wins successfully paid out to my bank account.

Here is the chat history from Platincasino:

Chat started

Hello, currently in order to pay out the current balance of 4900€ I am supposed to prove losses in November amounting to 3490€. The losses in November come from older wins like

Transaction from 29.07.21 - 10.15 am - payout 90€ bank account
Transaction from 29.07.21- 10.00 am - payout 170€ bank account
Transaction from 21.07.21- 17.46 o'clock - payout 50€ Trustly
Transaction from 09.07.21 - 13.14 o'clock - payout 3000€ bank account
Transaction from 07.05.21- 12.41 o'clock - payout 1000€ bank account
Transaction from 28.04.21 - 05.42 o'clock - payout 850€ bank account etc.

Platincasino
Welcome to Platincasino's live chat. We will be right with you, just a moment please. Do you have a question about your documents? We would like to ask for your patience in this matter. Due to increased demand, there may be a delay in the Verification of documents at this time. We are working hard on your verification. We apologize for any inconvenience caused.
We are currently receiving an increased number of incoming chats. We ask for your patience and will be with you shortly.

Lisa has joined the chat
Lisa: Hello David Thanks for waiting

Me: hello

Lisa: Please upload written proof in the form of bank statements, etc.

Me: You can see the successful payouts in the transactions that have been made
After all, these are wins from your casino

Lisa: We do not check these documents, this will be checked by the responsible department. Since further proof was requested we ask you also to prove this in writing. If the funds come from previous wins then you certainly have a bank statement on which it is seen that you had these funds available.

I: I must look whether I get so long retroactively account statements from my bank, but you can see that withdrawals were successfully executed on my bank account in the transactions or not?

Jamal has joined the chat
Lisa has left the chat

Jamal Hello David

Jamal I am just looking at your account again
one moment

Me: ok

Jamal As you have already been informed yesterday by mail, we need a proof of the withdrawals or the money origin
However, EDD verifications are handled by a separate department
I would ask you to send your request directly to the VIP service

Me: Yes, the money originates from previous winnings paid out by your casino
currently, in order to be able to pay out the current balance of 4900€, I have to prove losses in November in the amount of 3490€

The losses in November are from older wins like
Transaction from 29.07.21 - 10.15 am - payout 90€ bank account
Transaction from 29.07.21- 10.00 am - payout 170€ bank account
Transaction from 21.07.21- 17.46 o'clock - payout 50€ Trustly
Transaction from 09.07.21 - 13.14 o'clock - payout 3000€ bank account
Transaction from 07.05.21- 12.41 o'clock - withdrawal 1000€ bank account
Transaction from 28.04.21 - 05.42 o'clock - payout 850€ bank account etc.

Jamal Your proofs are not enough though, we need the bank statements

Me: with the winnings amounts received from you ?

Jamal Exactly, or other money received
The best way is, as I said, to contact directly vip@platincasion.com

Edit unnecessary paragraphs removed

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gamble1
Legend

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

16th Dec. 2021, at 12:22 pm CET#14
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Iknowyou wrote on 16.12.2021 at 08:19: I do not see the problem
When I read something like that from Platin again. Again a reason not to play there anymore
Deposit you can always without end but once you win something looking for reasons without end to delay.

Before you continue to discuss here write to Caro or Julian from the Gamblejoe team.
In my eyes you have done nothing wrong. Whether you hang behind the computer or your colleague is totally latte because everything has gone through your accounts. Independently of Dundl... you could have bought the cards at gas stations. You would also have no proof of payment. Therefore, the source from where this comes totally does not matter. Nowhere is written that you may only so and so much percent of your regular monthly income there

The only thing missing is that they write to you: We are worried about you. Therefore we will withhold your payment. Winning too much is not good for you. Our Player protection is important to us, so Deposit more instead of withdrawing.

Well, it's not that simple, I had a similar problem once at a casino because I received cash as a gift and sent it to my e-wallet because of better conditions through my partner's account

I got the money in the end but it was weeks of work from Caro Julian the manager and me

And of course it is not a reason to withhold money but first prove that you have received the money legitimately when it is settled in cash I have sent them at that time felt 3 explanations as well as account statements of my partner because they wanted to know necessarily which way the money has taken

There were then technical problems but has also without this very long and I was at times already at a point I have taken as psycho terror because they put you through the flower like a felon although you have done nothing wrong in an offline casino I also gamble with cash and where is it please forbidden with gift / saved cash to gamble

Well as I said there was a happy ending but nerves it has cost many think Julian or Caro can also confirm

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LoGiX

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

22nd Dec. 2021, at 07:14 am CET#15
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How can I get Julian or Caro to help me ?

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gamble1
Legend

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

22nd Dec. 2021, at 12:03 pm CET#16
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LoGiX wrote on 22.12.2021 at 07:14: How can I reach Julian or Caro that they help me ?

Just go down now and under the overview of the threads are their names and faces there click on one and send message

Alternatively click here


Julian


Caro

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Popi2099
Amateur

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

22nd Dec. 2021, at 06:15 pm CET#18
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I would not mention your colleague here because Platincasino Maneger is surely reading here

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ExSpielsuchti
Amateur

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

24th Dec. 2021, at 11:23 pm CET#19
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Nobody has liked this post so far
would be happy about update here, because I currently like to play actually on platinum, but when I read something like this again...

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p****r

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

25th Dec. 2021, at 03:47 pm CET#20
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Boy what for beginners in chat unbelievable. you belong Gamblejoe accounts deleted exht. Boy just say that's your savings point!!! That's why you bought paysafes cash. man man man

This post has been translated automatically

ExSpielsuchti
Amateur

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

25th Dec. 2021, at 03:58 pm CET#21
1 Like

Liked this post: Avatar von dersawen dersawen
professor wrote on 12/25/2021 at 3:47 pm: boy what for beginners in chat unbelievable. you belong gamblejoe accounts deleted exht. Boy just say that's your savings point!!! That's why you bought paysafes cash. man man man

But the point is, why does the casino care where the money comes from, only when you want to cash out?
Why is there no stop at the Deposit with the notice "Dear Mr. Player, please contact our support, this is already the xxxth euro you want to deposit this month, where is the money from?"

So what the casinos bring is simply no longer bearable.

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