Hello, I have always been a silent reader but now I have to ask and would like to get your opinions / experiences
I play for some time at Mr. Bet, am also (actually) verified - been - and have but never paid out to date. On 25.5 I won an amount of 5000€ and of course immediately made a withdrawal request. Thereupon the status verified was reset and documents were requested (proof of Deposit, confirmation of residence)
I then also uploaded these. After that, nothing happened for 5 days. On my request, the documents were finally checked and I was told that they do not accept them, so I uploaded others. The whole thing went now 3x so back and forth, and each time I had to wait at least a day until I got feedback. At the 2nd upload the documents were accepted and I got a mail that I was successfully verified, which was then reversed because it was supposedly only checked by the system but the responsible department has not accepted the document. Yesterday now, I got the message that my data does not match the login data, which was unfortunately also true, because in the profile I had a typo in my street name, which I immediately changed. Now they told me yesterday that the processing of the Datenänderug at the address can take up to 28 days since angeblch an increased workload exists. Since then I'm waiting now and have heard nothing more from them, ivom support you are put off every time and asked for patience, it may take 24 to 48 hours they say. Although it usually takes much longer
I am seriously worried that I will never see the money. Has anyone ever had similar experiences there or can give me a Tip on what I can do ?
I had also asked if there is a telephone support because I would like to talk to someone personally, but that is probably not possible for technical reasons.
Mi111 wrote on 03.06.2022 at 11:35: Hello, I've always been a silent reader but now I have to ask and would like to get your opinions / experiences
I play for some time at Mr. Bet, am also (actually) verified - been - and have but never cashed out to date. On 25.5 I won an amount of 5000€ and of course immediately made a withdrawal request. Thereupon the status verified was reset and documents were requested (proof of Deposit, confirmation of residence)
I then also uploaded these. After that, nothing happened for 5 days. On my request, the documents were finally checked and I was told that they do not accept them, so I uploaded others. The whole thing went now 3x so back and forth, and each time I had to wait at least a day until I got feedback. At the 2nd upload the documents were accepted and I got a mail that I was successfully verified, which was then reversed because it was supposedly only checked by the system but the responsible department has not accepted the document. Yesterday now, I got the message that my data does not match the login data, which was unfortunately also true, because in the profile I had a typo in my street name, which I have changed but immediately. Now they told me yesterday that the processing of the Datenänderug at the address can take up to 28 days since angeblch an increased workload exists. Since then I'm waiting now and have heard nothing more from them, ivom support you are put off every time and asked for patience, it may take 24 to 48 hours they say. Although it usually takes much longer
I am seriously worried that I will never see the money. Has anyone ever had similar experiences there or can give me a Tip on what I can do ?
I had also asked if there is a telephone support because I would like to talk to someone personally, but that is probably not possible for technical reasons.
Write a complaint at Casino Guru, then it will certainly go forward. Mr Bet has top marks there with 9.6 out of 10 points. The casino certainly does not want to lose that. You can also submit your complaint in German on this platform.
Falko wrote on 03.06.2022 at 12:01 pm
Write a complaint at Casino Guru, then it certainly goes forward. Mr Bet has top marks there with 9.6 out of 10 points. The casino certainly does not want to forfeit. You can also submit your complaint in German on this platform.
Thanks for the Tip, I have just done that and I have also filed a complaint with Askgamblers. I really hope that this will help. I am discussing with the support of Mr.Bet again, now they tell me that this stupid change of address alone takes AT LEAST 7 working days and THEN the documents are checked again. On the request to ask the responsible department to answer this faster comes the statement "they get a message as soon as the request has been processed" but support can not be expected. I'm really getting desperate about this. Hopefully the complaints will bring something
Mi111 wrote on 03/06/2022 at 13:15
Thanks for the Tip, I already did that just now and I also filed a complaint with Askgamblers. I really hope this will do something. I am discussing with the support of Mr.Bet again, now they tell me that this stupid address change alone takes AT LEAST 7 business days and THEN the documents are checked again. On the request to ask the responsible department to answer this faster comes the statement "they get a message as soon as the request has been processed" but support can not be expected. I'm really getting desperate about this. Hopefully the complaints will bring something
The best thing is to set the lowest limit everywhere, so that you don't get tempted to continue gambling with the amount if it takes too long. And then they will see that it is no longer possible to gamble away the win. Who knows, maybe they speculate on it, if they delay everything so far with the payout. It's a shame when a casino with top ratings behaves so badly.
Falko wrote on 03.06.2022 at 14:09
Hau best everywhere the lowest limit purely, that you can not be tempted to continue to gamble with the sum, if it all takes arg long. And then they also see that it is no longer possible to lose the win again. Who knows, maybe they speculate on it, if they delay everything so far with the payout. It's a shame when a casino with top ratings behaves so badly.
You can say that out loud. I will not gamble away, I have enough self-discipline. But vllt I really do that with the limit, so they just see it too. Thanks
This post has been translated automatically
Anonym
verified
Former Member
Mr. Bet verification
3rd Jun. 2022, at 02:45 pm CEST#6
0 Likes
Nobody has liked this post so far
If you don't live in NRW, you will probably get your money. Although some reviews claim that players from NRW are not accepted, I can't find anything in their terms and conditions.
Royal777 wrote on 03.06.2022 at 14:45: Should you not live in NRW, then you will probably get your money. Although in some reviews it is claimed that players from NRW are not accepted, so I can't find anything about this in their T&Cs....
What do you mean ? I live in NRW. Where does it say that people from NRW don't get money ? I just read the terms and conditions very carefully, there is nothing about it. Now make me please no fear... Have eh already so worry that it is nothing
This post has been translated automatically
Anonym
verified
Former Member
Mr. Bet verification
3rd Jun. 2022, at 07:13 pm CEST#8
0 Likes
Nobody has liked this post so far
Mi111 wrote on 03/06/2022 at 16:34
What do you mean ? I live in NRW. Where does it say that people from NRW do not receive money ? I have just read the terms and conditions very carefully, there is nothing. Now make me please no fear... Have eh already so worry that it is nothing
As I said, in the terms and conditions I will also not find. Nevertheless, it is mentioned in the reviews eg Guru
Royal777 wrote on 03.06.2022 at 19:13
As I said, I can't find it in the T&Cs either. Nevertheless it is mentioned in the reviews e.g. Guru
Casino Guru is very unreliable with information about allowed countries .
There are many listed casinos there that do not accept Germans according to Casinoguru .
In reality, however, you can register without any problems there.
Ignore the information on allowed countries of Casino Guru and even read the terms and conditions in the casino.
@Mi111
You do not have to be afraid .
There are no terms and conditions of Mr Bet NRW in any way restricts.
Edit from Sabine: Quote adjusted
This post has been translated automatically
Anonym
verified
Former Member
Mr. Bet verification
3rd Jun. 2022, at 08:35 pm CEST#10
0 Likes
Nobody has liked this post so far
Krabbenburger wrote on 03.06.2022 at 19:29
Casino Guru is very unreliable when it comes to information about allowed countries .
There are many listed casinos there that do not accept Germans according to Casinoguru .
In reality, however, you can register there without any problems .
Ignore the information on allowed countries of Casino Guru and even read the terms and conditions in the casino.
@Mi111
You do not have to be afraid .
There are no terms and conditions of Mr Bet NRW in any way restricts.
Edit from Sabine: Quote adjusted
Thanks for the info. I had already wondered more often in the past why players from NRW are not accepted at Caxino xyz of all places
Mr. Bet verification
Nobody has liked this post so far
I play for some time at Mr. Bet, am also (actually) verified - been - and have but never paid out to date. On 25.5 I won an amount of 5000€ and of course immediately made a withdrawal request. Thereupon the status verified was reset and documents were requested (proof of Deposit, confirmation of residence)
I then also uploaded these. After that, nothing happened for 5 days. On my request, the documents were finally checked and I was told that they do not accept them, so I uploaded others. The whole thing went now 3x so back and forth, and each time I had to wait at least a day until I got feedback. At the 2nd upload the documents were accepted and I got a mail that I was successfully verified, which was then reversed because it was supposedly only checked by the system but the responsible department has not accepted the document. Yesterday now, I got the message that my data does not match the login data, which was unfortunately also true, because in the profile I had a typo in my street name, which I immediately changed. Now they told me yesterday that the processing of the Datenänderug at the address can take up to 28 days since angeblch an increased workload exists. Since then I'm waiting now and have heard nothing more from them, ivom support you are put off every time and asked for patience, it may take 24 to 48 hours they say. Although it usually takes much longer
I am seriously worried that I will never see the money. Has anyone ever had similar experiences there or can give me a Tip on what I can do ?
I had also asked if there is a telephone support because I would like to talk to someone personally, but that is probably not possible for technical reasons.
This post has been translated automatically
Mr. Bet verification
Nobody has liked this post so far
Write a complaint at Casino Guru, then it will certainly go forward. Mr Bet has top marks there with 9.6 out of 10 points. The casino certainly does not want to lose that. You can also submit your complaint in German on this platform.
This post has been translated automatically
Mr. Bet verification
Nobody has liked this post so far
Thanks for the Tip, I have just done that and I have also filed a complaint with Askgamblers. I really hope that this will help. I am discussing with the support of Mr.Bet again, now they tell me that this stupid change of address alone takes AT LEAST 7 working days and THEN the documents are checked again. On the request to ask the responsible department to answer this faster comes the statement "they get a message as soon as the request has been processed" but support can not be expected. I'm really getting desperate about this. Hopefully the complaints will bring something
This post has been translated automatically
Mr. Bet verification
Nobody has liked this post so far
The best thing is to set the lowest limit everywhere, so that you don't get tempted to continue gambling with the amount if it takes too long. And then they will see that it is no longer possible to gamble away the win. Who knows, maybe they speculate on it, if they delay everything so far with the payout. It's a shame when a casino with top ratings behaves so badly.
This post has been translated automatically
Mr. Bet verification
Nobody has liked this post so far
You can say that out loud. I will not gamble away, I have enough self-discipline. But vllt I really do that with the limit, so they just see it too. Thanks
This post has been translated automatically
Mr. Bet verification
Nobody has liked this post so far
This post has been translated automatically
Mr. Bet verification
Nobody has liked this post so far
What do you mean ? I live in NRW. Where does it say that people from NRW don't get money ? I just read the terms and conditions very carefully, there is nothing about it. Now make me please no fear... Have eh already so worry that it is nothing
This post has been translated automatically
Mr. Bet verification
Nobody has liked this post so far
As I said, in the terms and conditions I will also not find. Nevertheless, it is mentioned in the reviews eg Guru
Edit by Sabine: Screenshot removed
This post has been translated automatically
Mr. Bet verification
Liked this post: Anonym
Casino Guru is very unreliable with information about allowed countries .
There are many listed casinos there that do not accept Germans according to Casinoguru .
In reality, however, you can register without any problems there.
Ignore the information on allowed countries of Casino Guru and even read the terms and conditions in the casino.
@Mi111
You do not have to be afraid .
There are no terms and conditions of Mr Bet NRW in any way restricts.
Edit from Sabine: Quote adjusted
This post has been translated automatically
Mr. Bet verification
Nobody has liked this post so far
Thanks for the info. I had already wondered more often in the past why players from NRW are not accepted at Caxino xyz of all places
This post has been translated automatically