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Casino verification: LeoVegas Payout Problems

Topic created on 22nd May. 2020 | Page: 1 of 1 | Answers: 8 | Views: 3,556
Gamble212

LeoVegas Payout Problems

22nd May. 2020, at 03:10 pm CEST#1
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Hello all,

Have registered I forum to ask for advice.

I have been playing at Le Vegas for a few months.
I have been depositing mostly through my bank account and sometimes using Paysafecards.


However, at the beginning of May I deposited via a colleague's account because I didn't have my card at hand. The money was gambled away and after later deposits via Paysafecards I won some money.

Wanted to withdraw the money and had to verify my account.
During bank account Verification there were problems nothing was accepted.
After the 3rd attempt and emailkontakt I was told they need the account with nr so and so.
This is the account of my colleague.
Then I tried in Live Chat that my account is accepted and I was just told I violated T&Cs and they will not discuss.
But I should please immediately upload the document so that she can forward it, and the financial department will decide that. Unfortunately, I did not know that it is not allowed to Deposit money from other accounts and the win did not result from this deposit.
Meanwhile, there is a medium 4 digit win.

Do I have a chance to get my win?

Greetings
Gamble212



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MarcT22186
Expert

LeoVegas Payout Problems

22nd May. 2020, at 03:32 pm CEST#2
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Gamble212 wrote on 05/22/2020 at 3:10 pm: Hello everyone,

Signed up I forum to ask for advice.

I have been playing at Le Vegas for a few months now.
I have been depositing mostly through my bank account and sometimes using Paysafecards.


However, at the beginning of May I deposited via a colleague's account because I didn't have my card at hand. The money was gambled away and after later deposits via Paysafecards I won some money.

Wanted to withdraw the money and had to verify my account.
During bank account Verification there were problems nothing was accepted.
After the 3rd attempt and emailkontakt I was told they need the account with nr so and so.
This is the account of my colleague.
Then I tried in Live Chat that my account is accepted and I was only told I have violated T&Cs and they will not discuss.
But I should please immediately upload the document so that she can forward it, and the financial department will decide that. Unfortunately, I did not know that it is not allowed to Deposit money from other accounts and the win did not result from this deposit.
Meanwhile, there is a medium 4 digit win.

Do I have a chance to get my win?

Greetings
Gamble212




No, depositing from third party accounts is actually prohibited pretty much everywhere.

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Anonym

LeoVegas Payout Problems

22nd May. 2020, at 03:43 pm CEST#3
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You have a chance, if you verify the bank account of your colleague completely e.g. with a current account statement. If that doesn't help, then you need a power of attorney certificate for the account of your colleague, but whether he will give you something like that is questionable.

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Gamble212

LeoVegas Payout Problems

22nd May. 2020, at 06:36 pm CEST#4
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Hello thanks for the answers

Yes, the problem is that I have already submitted my identity card and proof of address.
And the name of my colleague will not match with the other proofs.
And then I think the win will be withheld.

That with the power of attorney I have also read somewhere that the casinos after several attempts + turn on the MGA give such templates for a power of attorney.

Are there any here in the forum that have already made experience in this regard?

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Anonym

LeoVegas Payout Problems

22nd May. 2020, at 09:30 pm CEST#5
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Gamble212 wrote on 05/22/2020 at 6:36 pm: Hello thanks for the replies

Yes the problem is that I have already submitted my ID card and proof of address.
And the name of my colleague will not match with the other proofs.
And then I think the win will be withheld.

That with the power of attorney I have also read somewhere that the casinos after several attempts + turn on the MGA give such templates for a power of attorney.

Are there any here in the forum that have already made experience in this regard?

The MGA has no chance to get a power of attorney over your friend's account for you. Of course, it would help if you send a bank statement from him to the casino, because on it you can see his name, Iban, etc..

If you get a power of attorney from your colleague's account, then you have unrestricted access to his account. He would be obliged to give you all the pin's to the account.

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Xandi

LeoVegas Payout Problems

23rd May. 2020, at 08:14 am CEST#6
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I think they just want to see with the bank statement if you really have "access" to the bank account and there is no fraud.

Just submit both - yours and your colleague's & then wait and see

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MarcT22186
Expert

LeoVegas Payout Problems

23rd May. 2020, at 09:26 am CEST#7
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Xandi wrote on 05/23/2020 at 08:14: I think they just want to see with the bank statement if you really have "access" to the bank account and there is no fraud.

Just submit both - yours and your colleague's & then wait and see.

Nonsense...
The bank statement shows the name and account details
If the name differs from the user, that was it with account and Deposit!

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Gamble212

LeoVegas Payout Problems

29th May. 2020, at 05:45 pm CEST#8
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Got my money today top !

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ichversemmel
Rookie

LeoVegas Payout Problems

13th Jun. 2020, at 09:38 pm CEST#9
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i have just received a request to provide proof of address.

Almost 3 weeks ago I had a successful payout and now I have to verify it again.

So I have a 2-digit payout and then again such a rant.

I find no longer funny, Leo makes himself just really unpopular with me...


With the big ones you are verified and then you get your money without asking.

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