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Bonus & offers: Videoslots criticism

Topic created on 21st Aug. 2019 | Page: 1 of 1 | Answers: 7 | Views: 2,157
Dbac79
Elite

Videoslots criticism

21st Aug. 2019, at 08:43 pm CEST#1
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I played on 10.08 at viedeoslots the playtech game "everybodys jackpot", everyone who knows it knows what it's about, for everyone else a short summary.
in the game there is an increasing Jackpot and if you have wagered 50 euros in the game you are qualified for 24 hours for a share of the jackpot, that means if anyone in the 24 hours in which you are qualified wins the jackpot you get a share of it depending on how high the jackpot is and how many are qualified in total.
on 10.08 i qualified and about 6 hours later the jackpot was triggered but no share was credited to me, i then contacted chat and could immediately see that they had no idea what the game was about, however my request was forwarded. the next day i received an email that i supposedly had an open session in the game and that i should delete the cache cookies etc. which i did even though i knew that i did not have an open session and that i knew that this would not solve the problem.
again i contacted support by email and this time they are checking my issue with a third party (probably playtech).
all they have to check is when the jackpot was triggered, how much it was and the number of qualified players and then my play session showing that i was qualified at the time. so all in all not even an hour of work for a qualified person.
since now 11 days I hear from VS support only they are sorry it could come because it is a third party to delays.
in my opinion, a delay of 11 days is completely unacceptable and if really only the third party is responsible for it, I wonder for what reason you work with such a partner.

i have not described my case in order to agitate against VS but simply in the hope that my public criticism will also reach VS and that there will finally be some movement in the matter

with kind regards Daniel

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Kleinkariert
Expert

Videoslots criticism

21st Aug. 2019, at 09:00 pm CEST#2
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It can take quite a while until VS solves this, you can plan on 2-4 weeks. Maybe you can forward it to the manager to speed it up a bit. This also works with <Drittanbietern>, because they also have to be nudged sometimes to not forget it and only the casino can do that</Drittanbietern>. <Drittanbietern>
</Drittanbietern>

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Nickii45
Expert

Videoslots criticism

21st Aug. 2019, at 10:46 pm CEST#3
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so I had it a few years ago at sunmaker, with the inquiry to third party Provider has taken three months.... and what came out they have everything nachgeprüfft and could not find anything despite screenshot and videos ... was supposedly all correctly accounted....

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Anonym

Videoslots criticism

22nd Aug. 2019, at 06:18 am CEST#4
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I can't find the game on Videoslots I entered name

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Delarion
Amateur

Videoslots criticism

22nd Aug. 2019, at 06:35 am CEST#5
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i only know 3 casinos that have this game, betfair, ladbrokes and bet365

that sunny and Videoslots own this game would be new to me

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Dbac79
Elite

Videoslots criticism

22nd Aug. 2019, at 07:41 am CEST#6
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in the meantime the game has also been taken out again, but every playtech casino has it

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Anonym

Videoslots criticism

22nd Aug. 2019, at 08:44 am CEST#7
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Should supposedly be credited sometime today according to Videoslots. (At least they wrote in another forum^^)

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Dbac79
Elite

Videoslots criticism

22nd Aug. 2019, at 09:53 am CEST#8
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Liked this post: Anonym

tby wrote on 08/22/2019 08:44: Should supposedly be credited sometime today according to Videoslots. (At least they wrote in another forum^^)

yes happened, just found 45 euro in my account

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