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Winfest: [solved] Winfest FRAUD! (Page 4)

Topic created on 31st Dec. 2021 | Page: 4 of 6 | Answers: 51 | Views: 8,540
Butterbrezel
Elite

[solved] Winfest FRAUD!

6th Jan. 2022, at 04:08 pm CET#31
2 Likes

Liked this post: Anonym, Avatar von sippi sippi
First of all, I think it's great that the casino answers here itself.

The eig. point is confirmed with it however.
If the player has set the betting limit of 1000.00 EUR himself and this was active, why do you allow a bonus?
You are offering the player a bonus that cannot possibly be converted due to the wagering limit.

Without the support here from the forum, the bonus would have been canceled. This is clearly a mistake on your part and has made this thread possible.

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Falko
Icon

[solved] Winfest FRAUD!

6th Jan. 2022, at 04:27 pm CET#32
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The player here has so far fulfilled a wagering requirement of 47.54%, so not even half of the required bonus conditions have been reached with that. If he can now continue to play, he will not even manage the 100% to convert the bonus into real money, should the slots then continue to run well. Because the 1000 euros are required by law and that you can not avoid as a player. So you are obliged by this German gambling contract to set a 1000 euro limit, otherwise playing the slots is not possible, at least in all the casinos that participate in it.

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Anonym

[solved] Winfest FRAUD!

6th Jan. 2022, at 04:51 pm CET#33
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Falko wrote on 06.01.2022 at 16:27: The player here has so far fulfilled a bet of 47.54%, so not even half of the required bonus conditions are thus achieved. If he can now continue to play, there he will not create the 100% at all to convert the bonus into real money, should the slots then continue to run well. Because the 1000 euros are required by law and that you can not avoid as a player. So you are obliged by this German gambling contract to set a 1000 euro limit, otherwise playing the slots is not possible, at least in all the casinos that participate in it.

Actually you are right. Nevertheless, the account opening at Winfest probably plays a supporting role, because the registration was before the new policies were introduced. There were 15 months between the registration, the bonus offer and the final claim of the bonus offer....
Possibly something has changed now? I have used all first Deposit offers years ago, which is why I can't verify it....

By and large, there was also a communication problem, as well as suspected by me. In the end, a good solution was found, the player may continue to play soon....

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Caro
Expert

[solved] Winfest FRAUD!

6th Jan. 2022, at 06:42 pm CET#34
1 Like

Liked this post: Avatar von garfield68 garfield68
I have just written with Hakuchino and also with the manager...we are on a good way. More about this tomorrow! I'll call it a night have a nice evening

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Blubbo33
Elite

[solved] Winfest FRAUD!

6th Jan. 2022, at 10:32 pm CET#35
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Can someone explain to me what exactly is meant ?

1000 total Deposit?
Or 1000 euros in revolutions?

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slotliebe89
Elite

[solved] Winfest FRAUD!

6th Jan. 2022, at 10:37 pm CET#36
2 Likes

Liked this post: Avatar von garfield68 garfield68, Avatar von sippi sippi
It's good that the casino is commenting on this as well. A solution seems to be on the horizon.
However, violent insults must have already taken place so that the employee deactivates the account.
With all the problems, one should always remain polite or has other behavior ever improved the situation!!!

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Gerstosteron
Amateur

[solved] Winfest FRAUD!

6th Jan. 2022, at 10:48 pm CET#37
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Deposit limits, loss limits and betting limits apply to real money wagers only.

He is playing with Bonus money so strictly speaking this is not a real money wager or am I wrong?


And there is still the question of why he could already convert over 2000 euros if he has a betting limit of 1000 €

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Anonym

[solved] Winfest FRAUD!

6th Jan. 2022, at 11:29 pm CET#38
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Gerstosteron wrote on 06.01.2022 at 22:48

He is playing with Bonus money so strictly speaking this is not a real money bet or am I seeing this wrong?


And there is still the question why he could already wager over 2000€ when he has a wagering limit of 1000€

He has used a bonus 50€ + 100%. If I am informed correctly, then he must convert only the bonus amount (35 times). In that case he would have a wager of 1.750€.

His Wager currently stands at 47,54 %. Therefore, he has used about 825 €. Should I be wrong and he has to wager 35x 100€, namely 3500€, then the question would be justified why he was allowed to continue playing

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Gerstosteron
Amateur

[solved] Winfest FRAUD!

7th Jan. 2022, at 12:47 am CET#39
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According to the chat last night, I still had 1480€ left over from 3500€ to convert.

That was his statement

Whereby all this does not add up, because at Winfest is actually always 30x Wager and not 35x

Very strange the whole thing

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Sprengsatz
Experienced

[solved] Winfest FRAUD!

7th Jan. 2022, at 01:23 am CET#40
0 Likes

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Gerstosteron wrote on 06.01.2022 at 22:48

He is playing with Bonus money so strictly speaking this is not real money wagering or am I seeing this wrong?


And there is still the question why he could already convert over 2000 euros if he has a betting limit of 1000€

So far, Löwenplay is the only casino I have noticed this. With bonus money from zb free spins no tax is deducted. Which is also correct. Since shit us because strictly speaking, all the casinos that have the RTP on 90.

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