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WithoutWings, on 17th May. 2024 at 02:12 pm CEST
5 euro stakes were swallowed
Nobody has liked this post so far
a few weeks ago I was lucky enough to win some money at Videoslots (more precisely in the game Mystic Mirror).
I then played "Jaguar Temple" again on 1 Euro.
When I saw that the game was yielding some wins, I simply raised my bet to 5 Euros.
After that the surprise happened.
After almost every spin there was an error message.
Of course, the 5 euros were always deducted.
However, even if I had a picture, which would have led to a win.
That is, I pressed Spin -> 5 euros were collected -> the slot has rotated -> error message.
Very annoying because I also once got this great Jaguar head spin.
Then I also tried my luck (or bad luck) again with Book of Dead
Exactly the same only that the error intervals were larger. I did not get the error message after every 1 or 2 spins.
This time always after so 10 to 20 (internal error).
Money was also withheld.
Strangely, everything always ran smoothly as soon as I had set the bet to less than 1 euro.
Have of course directly notified the support
After a week of waiting and exerting pressure where my answer remained then came the answer:
Yes we see that it has come to errors
But their stakes were properly retained.
Your wins we can not control and therefore we can not credit.
Thank you for your understanding.
Was then of course from my side nothing more to do
Sometimes you always wish to capture the screen on video, but who also thinks that it comes to such mistakes
I don't want to accuse the people at Videoslots of anything, but after all you expect a high quality product or in this case website
if you Deposit with real money there to finance the store there. And that the there at least one Entgegen come with some goodwill.
I would have been happy about a Jackpot wheel or a few free spins. So that you at least feel something appreciated as a customer.
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5 euro stakes were swallowed
Nobody has liked this post so far
But other than that, you can also look at your game history yourself - select My Account and then Game History.
If they are not listed there, I would escalate it again via mail, not chat
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5 euro stakes were swallowed
Nobody has liked this post so far
However, the game history apparently does not work properly for me.
Can enter date and game everything to filter, yet it shows me
only the current ones. So for example from today.
I can not access the complete previous month at all.
So I can't control that myself.
Apart from that I doubt that I can reconstruct the whole thing again.
Because there is certainly not. 5 euro insert (error message).
I have already resigned myself to it, because I doubt the Videoslots me just so a few hundred euros credschreibt xD
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5 euro stakes were swallowed
Nobody has liked this post so far
It won't say that, but you can at least see the results by looking at the game history. You can then easily counter-calculate with the account history or let calculate.
It may take a little longer until the history is displayed. Depending on how many bets are in it
You can actually be sure with Videoslots that they will credit you
It is important with such Live Chat stories to always send or copy the history. On the one hand as evidence, but much more as a memory aid
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5 euro stakes were swallowed
Nobody has liked this post so far
If they can't do that, then you can start there
This post has been translated automatically
5 euro stakes were swallowed
Nobody has liked this post so far
I had something similar once at Casinoluck, in the Play N Go slot Pimped, I got into the free spins and won 220 euros, then I did another 10 spins and wanted to change the game, but then came the shock, my account balance was only at just under 50 euros, long story short, the win from the free spins was not booked and also the history had shown nothing, and the support could do nothing, but is certainly 6 years ago....but since then I always make a screenshot at a win (x100 or more) in the slots....
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5 euro stakes were swallowed
Nobody has liked this post so far
the chat says a anyway only we have no current errors all games run flawlessly despite video and screenshots..although I like to play at Videoslots is slow, which annoys me and I have thereby reduced my deposits there by 80%...... ...
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5 euro stakes were swallowed
Nobody has liked this post so far
I have followed the Tip and the chat times written to regarding the CSV table.
They wanted to know what I have explained what it was about.
Then it escalated a little and I think it's an impertinence how they dealt with me
here the chat history
nothing to do with coincidence or anything else. And if the error is also with the game providers and not with you
They have even sent me an email where you have confirmed to me that it has come to error and as I said you have written to me that the stakes at loss ordnugsgemäß retained despite error message. But the wins can not be controlled despite error message. and that makes me wonder
Tobias
It is extremely rare for errors to occur and we strive to ensure that this is further minimized.
nevertheless mistakes happen. and with money that is always very bitter. and i didn't want to roll up this case again i just wanted to see if i could find something out myself
Tobias
As I can see you play a lot, have you ever thought about limits?
We have a Deposit, turnover and loss limit
What's this crap now? I'm just asking for the CSV table?
Tobias
The limits are there for you to better control your gaming behavior
Can you please explain to me what this is all about? I only just asked for the CSV table. You wanted to know why. and I explained that a lot of money has been lost due to errors. And now you come to me like this?
Tobias
We try to support our games on all levels
I am just really speechless how they want to get rid of me here
Tobias
Playing on our site should be fun and serve as a pastime
do I get now my CSV tabelle ? if they send me again such a text I will complain.
and do not respond to my messages
Tobias
We try to help you the best way we can and we are always here to give you competent advice
I have seen that my colleagues have already talked to you about the possibility of setting limits and I wanted to remind you that they are always available for you
Chat rated as bad
Chat ended
5 euro stakes were swallowed
Nobody has liked this post so far
This has always worked for me
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5 euro stakes were swallowed
Nobody has liked this post so far
i once had a playtech game "ace ventura" show a free spin feature with certain options set but it did not match the one that was on my screen
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