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Vera&John Refuses Payout / Payout with Stalling Tactics
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we have big problems with the above casino. We have deposited money via Skrill and made a win from it
In advance, it was asked by phone whether a temporary ID is akzenptiert, this was bejat.
Now we want to withdraw the money, all required documents sent to: - ID; Fotoface; Screenshot Skrill and Rg with name and full address.
Now it is claimed that the screenshot of Skrill is not sufficient, however, everything relavante can be seen there. The ID is supposed to be a torn out page of a passport or similar
However, the temporary ID is new and valid. We have sent the documents in several formats and have not yet received our win
We have made a win of 786€ from 50€, but they refuse to pay us with stalling tactics
We therefore urge you not to Deposit and play at this casino. It is an insolence how one is dealt with there. Everything sent. Now we have been informed that the Verification process has been canceled, although the documents have been sent to us several times in full and legibly.
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Vera&John Refuses Payout / Payout with Stalling Tactics
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Vera&John Refuses Payout / Payout with Stalling Tactics
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Vera and john 100%% reliable
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Vera&John Refuses Payout / Payout with Stalling Tactics
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For the future: Verify in advance and not later, even the "serious" casinos smell the chance to delay the payout and thanks to "technical difficulties", "internal difficulties", "problems with data communication", "The Full HD picture is not sharp enough", "The bottom corner is a bit bent", " ...." they always find a way to make something unnecessary and complicated.
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Vera&John Refuses Payout / Payout with Stalling Tactics
Nobody has liked this post so far
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Vera&John Refuses Payout / Payout with Stalling Tactics
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Vera&John Refuses Payout / Payout with Stalling Tactics
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Try this again in peace in the Live Chat, I had there already two withdrawals that ran smoothly - when verifying I have sometimes had problems. In any case, do not gamble the money, you have just noticed that they are stalling tactics. In the live chat mention the phone call (it would be best if you have a name) and that with the temporary ID and why the screenshot is not recognized.
Feel free to ask several times, the competence of the supporters varies enormously. I often take this to clarify questions and often notice that, for example, the Renate from sunmaker for me means that I may close the chat immediately, otherwise she takes over for me in no time. With Christina at Platin Casino my question may contain a maximum of 6 words and anything over 18 words she no longer reads. With Anna from ShadowBet I know that she can write fluently in German, but has no authority to verify documents herself. After a while, you know a few supporters and can imagine how the conversation ends.
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Vera&John Refuses Payout / Payout with Stalling Tactics
Nobody has liked this post so far
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Vera&John Refuses Payout / Payout with Stalling Tactics
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Vera&John Refuses Payout / Payout with Stalling Tactics
Nobody has liked this post so far
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