i had a win of 2400 euros yesterday at Vera&John, is only my second online casino. The Deposit was made through the account of my life partner. Thereupon I have made a withdrawal of 1800 euros on 09.04. Today on 10.04 my account was blocked, because apparently documents were missing. It was clear to me that I still had to verify. In the Live Chat, I was then told that you needed the usual documents and a Face ID picture. I submitted all of this, a written power of attorney from my partner they did not want to accept, only one from the bank.
My question now would be, is this whole procedure normal or does Vera&John not want to pay me my win?
At the last online casino everything went smoothly. (There, however, the win was much smaller)
@capriz
Tell me what is wrong with you ? So all wives and life companions are not allowed to use the account of their husband or life partner because it is otherwise fraud ? Strictly speaking, these women do not have to take the right but already have it
Only the self-protection of the casino from the exploitation of another Deposit bonus in a household justifies the proceeding.
@Sticker1006:
a written power of attorney of my life partner they did not want to accept, only one from the bank
Then get this bank power of attorney and hand it in, because according to your information this seems to be sufficient. I would be happy if you would let us know if the casino actually pays out.
I know that everywhere in terms and conditions says "deposits only from own account"
Is perhaps wrong for some, is just so, and casino has dan reason to cancel possible payout
Also wanted to Deposit at that time from account of my wife, have asked in chat if that's okay, and it was clearly told me the account will be blocked without if and but
The terms and conditions should usually be read and all Online Casinos say almost the same regarding deposits and withdrawals.
As a rule, most casinos are relatively accommodating, even if you then have to ask a little more and explain why you have not made the Deposit from your own account
I hope this will be settled and you will get your win paid.
GambleAddict777 wrote on 10.04.2019 at 22:56
As a rule, however, most casinos are relatively accommodating, even if you then have to ask a little more and explain why you did not make the Deposit from your own account
What I read here so, often has little to do with goodwill.
With Vera&John I believe but already that he gets his money.
capriz wrote on 10/04/2019 at 21:44: So as a casino operator I would have also blocked such accounts directly and stopped all withdrawals
I will not understand to this day why some take the right and Deposit with ANOTHER account, which is not registered in their name.
Probably this person wants to get the welcome bonuses. This is a clear fraud for me.
Many want to collect the bonus... is clear
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Anonym
Former Member
Vera&John account blocked
11th Apr. 2019, at 12:20 pm CEST#10
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Latino wrote on 04/10/2019 at 21:59: @capriz
Tell me what is wrong with you ? So all wives and cohabitants are not allowed to use the account of their husband or cohabitant because otherwise it is fraud ? Strictly speaking, these women do not have to take the right but already have it
Only the self-protection of the casino from the exploitation of another Deposit bonus in a household justifies the proceeding.
@Sticker1006:
Then get this bank authorization and submit it, because according to your information this seems to be sufficient. I would be happy if you would let us know whether the casino then actually pays out.
I also have a joint account with my girlfriend. Everyone has his own card with his name on it. Here, however, someone apparently simply uses the account of another person, where his name is not on it. I as a casino operator would also have refused any payout.
Vera&John account blocked
Nobody has liked this post so far
i had a win of 2400 euros yesterday at Vera&John, is only my second online casino. The Deposit was made through the account of my life partner. Thereupon I have made a withdrawal of 1800 euros on 09.04. Today on 10.04 my account was blocked, because apparently documents were missing. It was clear to me that I still had to verify. In the Live Chat, I was then told that you needed the usual documents and a Face ID picture. I submitted all of this, a written power of attorney from my partner they did not want to accept, only one from the bank.
My question now would be, is this whole procedure normal or does Vera&John not want to pay me my win?
At the last online casino everything went smoothly. (There, however, the win was much smaller)
Kind regards
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Vera&John account blocked
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Dutch78
I will not understand until today, why some take the right and with an OTHER account, which is not registered in their name, to make a deposit.
Probably this person wants to get the welcome bonuses. This is a clear fraud for me
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Vera&John account blocked
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since we have a common household, I assumed that this is not a problem.
Kind regards
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Vera&John account blocked
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DeinVater, 
sippi
Tell me what is wrong with you ? So all wives and life companions are not allowed to use the account of their husband or life partner because it is otherwise fraud ? Strictly speaking, these women do not have to take the right but already have it
Only the self-protection of the casino from the exploitation of another Deposit bonus in a household justifies the proceeding.
@Sticker1006:
Then get this bank power of attorney and hand it in, because according to your information this seems to be sufficient. I would be happy if you would let us know if the casino actually pays out.
This post has been translated automatically
Vera&John account blocked
Liked this post:
Scamazbird
Is perhaps wrong for some, is just so, and casino has dan reason to cancel possible payout
Also wanted to Deposit at that time from account of my wife, have asked in chat if that's okay, and it was clearly told me the account will be blocked without if and but
This post has been translated automatically
Vera&John account blocked
Nobody has liked this post so far
As a rule, most casinos are relatively accommodating, even if you then have to ask a little more and explain why you have not made the Deposit from your own account
I hope this will be settled and you will get your win paid.
This post has been translated automatically
Vera&John account blocked
Nobody has liked this post so far
This post has been translated automatically
Vera&John account blocked
Nobody has liked this post so far
What I read here so, often has little to do with goodwill.
With Vera&John I believe but already that he gets his money.
This post has been translated automatically
Vera&John account blocked
Nobody has liked this post so far
Many want to collect the bonus... is clear
This post has been translated automatically
Vera&John account blocked
Nobody has liked this post so far
I also have a joint account with my girlfriend. Everyone has his own card with his name on it. Here, however, someone apparently simply uses the account of another person, where his name is not on it. I as a casino operator would also have refused any payout.
This post has been translated automatically