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Unibet: [solved] *UNIBET* requests documents after 20k withdrawal for an already verified account (Page 2)

Topic created on 05th Jan. 2020 | Page: 2 of 2 | Answers: 19 | Views: 5,586
Blade172010
Rookie
Kleinkariert wrote on 05.01.2020 at 23:13: I'm just going to quote you



But you always believe it only when you experience it yourself. Do not want to denounce you with it but your kind just came across a bit funny carefree.

In your place just upload the desired documents again and wait, something will always come up. Unibet is, as I said, a bit slower and such a check takes them like several days to weeks, they are simply lame-ass and that is reported from time to time by others. That will not be different this time.

The only thing you can do is to be patient or, as mentioned before, ask Caro for advice and help (privately via Communicator). She can then if you ask friendly vllt. the whole accelerate or clarify ambiguities.

What do you think I should do at askgamblers.com? Try to file a complaint ? Because of delayed payment ? Or should I keep my feet still for the time being? Drink tea and wait?

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gamble1
Legend
Blade172010 wrote on 06/01/2020 at 02:05 PM
What do you think I should try askgamblers.com ? Try to file a complaint ? Because of delayed payout ? Or first keep feet still? Drink tea and wait?

I would in your place first keep still the feet

The whole with New Year the holidays there are many people on vacation and almost everyone is understaffed that will not be different in Malta

Should nothing arise in the near future I would recommend you like my predecessor times Caro dear to ask for help

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Blade172010
Rookie
gamble1 wrote on 06.01.2020 at 02:23
If I were you, I would keep my feet still for now

The whole with New Year the holidays there are many people on vacation and almost everyone is understaffed that will not be different in Malta

Should nothing arise in the near future I would recommend you like the previous speaker times to ask Caro dear for help


Thx for your help

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Kleinkariert
Expert
Blade172010 wrote on 06/01/2020 at 02:05 PM
What do you think I should try askgamblers.com ? Try to file a complaint ? Because of delayed payout ? Or first keep feet still? Drink tea and wait?

Askgamblers is like Gamblejoe an affiliate. Affiliates are sites that promote and introduce casinos and receive a commission (there are different models). Anyway, if I were you, I would contact Gamblejoe or Casinomeister (English version) if the problems cannot be solved. Askgamblers is also ok, but I would only recommend it if it is not listed here. Gamblejoe is comparatively reputable in the German-speaking area and Casinomeister in the English.

My recommendation is to wait and see, should Unibet refuse then I would only go so far. Then maybe Caro/Julian/... can look at whether they can help you. It can happen that Unibet refuses to interfere with Gamblejoe, then you have to contact the ADR (= arbitration board) for Unibet. If you click on the MGA logo at the bottom of Unibet and click on the red bar to open it, it says ADR < eCOGRA>. This is the arbitration board you would have to contact.

Now let's say that doesn't work, then in the final step you go to the MGA and they have the final say. Most of the time it doesn't come to that, with higher payouts it just takes longer. What was slow then becomes slower again, in the end was then always paid out if not violated the terms and conditions.

You could have played on far worse sites than Unibet.

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Anonym
Yes that's right, for example, Hyperino Casino, which make at 600 euros already a monkey dance, Verification is not possible, everything is rejected.
But Unibet is eigendlich very good, everything will work out.I congratulate on your mega win.

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MarcT22186
Expert
Blade172010 wrote on 05/01/2020 at 21:06: Hi guys,

I have a question and am looking for advice or tips here. I do not want to make enemies here only I want an insight to my situation

I have an already verify! Account at Unibet (freshly verified 2 days ago) my identity was confirmed 2 days ago and a high sum of 8700€ was paid out.

I always play clean and without bonus... only raw cash.

After 7 days of waiting and successful Verification, Unibet has given my 8700€ win in payout

Now I thought hey ..you are verified here try your luck again and paid in 4 transactions... sum to my gaming account.

500(unfortunately lost) - 1000(unfortunately lost) - 2000(lost ) _500 €(luck)

After the last 4th transfer by online banking .... over 500 euros I got lucky and won 19,500€ at rise of merlin .. on 40€ tray.

I have now paid out 19,500€ this payout has gone into review ... unibet again requires a bank statement (with IBAN/ full name/ banklogo) I have uploaded it!

But for me very confusing because I had exactly this document 2 days before geuploaded for verification

Now I'm standing there with a verified account and an already paid out sum of 8700€ which has already left the house according to Unibet : and is onn way to me...

And an open sum which was also already paid out and is in verification. 19500€

What do I have to be prepared for?
In my situation, I have not given the casino a second even the possibility... to find a mistake to use ohn against me.

I have not violated any policy or terms and conditions.

If you could help me I would be very happy or if anyone has ever been in the same situation.

Love greetings
Blade

😂😂😂

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Caro
Expert
Hi short info, I do not know why Blade172010 did not mention it in the last comments, but I am already in contact with the user and try to help him as much as I can. As you already wrote, you have to be patient and with such sums additional checks are made by the casino. I have already contacted the casino manager and he told me that everything will be handled appropriately. If everything is in order, the user will also get his win paid

Comments like "troll" or the like you can save

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Blade172010
Rookie
BIG THANKS TO CARO FROM GAMBLEJOE !
JUST RECEIVED THE CONFIRMATION EMAIL ..FOR PAYOUT ...

To Unibet: a bit slow but very serious in the last 7 days :

8700€ AND 19.500€

Everything went in payouts now just wait and drink tea... until money is there but without caro I would never have made it so fast!

Big thanks!
Caro from gamblejoe!

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Kleinkariert
Expert
All's well that ends well

If you pay out with bank it will probably be tomorrow already on it. At this point I would like to remind you that from 12,500 € is a reporting requirement. Let's hope that the bank does not rummeckert, depending on the bank it can come to further checks because of money laundering. Often, however, it runs smoothly (ie without examination).

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Caro
Expert
The TE has successfully received his win, so the topic can be closed.

This topic was closed

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