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Unibet: [solved] Unibet locks account after withdrawal

Topic created on 30th Dec. 2019 | Page: 1 of 6 | Answers: 53 | Views: 11,120
Blade172010
Rookie

[solved] Unibet locks account after withdrawal

30th Dec. 2019, at 02:41 am CET#1
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Hi guys,

I have created an account today at unibet.de have deposited out of pocket via online banking 4k ...and in the end won 8700€...

Cashed it out submitted all necessary documents for Verification uploaded ..play only raw cash without bonus...

Did not violate any agbs or anything. There is no reason not to cash out my win which is funny ... they just locked my account for *security reasons* so I can't cash out or Deposit or play ......

I only have access to my account and can see that the withdrawal still exists under transfers

In support I was told it is normal and I should wait until my account is verified but this scheme is new to me ... after multiple readings in the forum about Unibet ... it is often mentioned that they simply delete account lock and freeze... without any reason...

Could you help me?
Call in a lawyer - MGA?
Does anyone have experience with Unibet and can tell me if this process is normal?

Lg

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derzweifel
Experienced

[solved] Unibet locks account after withdrawal

30th Dec. 2019, at 03:02 am CET#2
1 Like

Liked this post: Avatar von Blade172010 Blade172010
Why Anwanlt or MGA? If the support says that it is normal, I see no reason for any action. Be patient and wait

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Blade172010
Rookie

[solved] Unibet locks account after withdrawal

30th Dec. 2019, at 03:06 am CET#4
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Ok I wait until I get feedback!
Thanks for your help or answer

Lg

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Kleinkariert
Expert

[solved] Unibet locks account after withdrawal

30th Dec. 2019, at 03:42 am CET#5
1 Like

Liked this post: Avatar von Blade172010 Blade172010
Some casinos block during the Verification process or when the sum exceeds a certain level is checked properly for the first time and then times has a while peace.

Do not get panic where I find it questionable to Deposit directly 4k. I have always verified in advance or first made a small deposit and after once convert directly paid out whether everything works.

With Unibet, however, it can take a long time until they have verified you. Before the account is not verified they will not send out the payout. You can expect 1-2 weeks maximum. Under normal circumstances, but 72 hours are enough.

If there are problems you can write to Caro or Julian. This is usually faster than the MGA, which also asks you to exhaust all possibilities before contacting them. If you have done nothing wrong then you will get your money guaranteed, Unibet is recommended by some people even if they are a bit slower.

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Blade172010
Rookie

[solved] Unibet locks account after withdrawal

30th Dec. 2019, at 07:20 am CET#6
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Thanks for the answer small-minded

You mention 2 names caro and julien. Who are the two ?

Am quite new here....

Lg

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MarcT22186
Expert

[solved] Unibet locks account after withdrawal

30th Dec. 2019, at 08:13 am CET#7
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Blade172010 wrote on 12/30/2019 at 07:20: Thanks for the reply small-minded

You mention 2 names caro and julien. Who are they both ?

Am quite new here....

Lg

As some here have already written, wait and see. 4k is Deposit with a new player is a lot of money
A check is inevitable with the sum and the lock actually only an advantage, because you can not gamble away your win for now
I think the account will be unlocked by the end of the week at the latest and you can withdraw your money
Over the holidays, something like this can take a moment longer

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Blade172010
Rookie

[solved] Unibet locks account after withdrawal

30th Dec. 2019, at 09:18 am CET#8
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Ok under payouts I now find this:

* We have sent you a request to send us your personal details via email in order to activate your payout. If YOU have not received an email yet, please contact our customer service so we can help you*

*Payout pending*

What means pending phase ?

I have now submitted 5x all documents

- proof of address front back
- proof of address
- bank statement (not older than 3 months)

Even online banking turnover survey of transfers
.that I have made to the site.

I did not transfer 4k directly but:

100, 200, 500, 1200, 2000

But what is a floating phase

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G****e

[solved] Unibet locks account after withdrawal

30th Dec. 2019, at 09:29 am CET#9
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Blade172010 wrote on 12/30/2019 at 09:18: Ok under payouts I now find this:

* We have sent you a request to send your personal details via email in order to unlock your payout. If YOU haven't received an email yet, please contact our customer service so we can help*

*Payout pending*

What means pending phase ?

I have now submitted 5x all documents

- proof of address front back
- proof of address
- bank statement (not older than 3 months)

Even online banking turnover survey of transfers
.that I have made to the site.

I did not transfer 4k directly but:

100, 200, 500, 1200, 2000

But what is a floating phase

Pending is that it is not paid out before you are verified. Contact the chat or upload all documents again. If you have not violated the terms and conditions, they pay out. Was myself years on the road at Unibet and never had problems. Patience you have to have and not burn everything again:-)

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Blade172010
Rookie

[solved] Unibet locks account after withdrawal

30th Dec. 2019, at 09:37 am CET#10
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With such sums you would be stupid if you violate AGB's...believe me everything is correct and they have now received all documents submitted 5x

I just wait and see how this develops.

But thank you for writing.
I just find it strange I was also at Wildz or Rizk..do not know that you are locked after a payout so that you can not even play more...

Lg

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DaseR92
Amateur

[solved] Unibet locks account after withdrawal

30th Dec. 2019, at 12:36 pm CET#11
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It can currently also simply lie on the holidays if everything takes a little longer
Have me 2 weeks ago at Unibet also verified, after a win at 4 o'clock in the morning and after 1 hour the account was up again.


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