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Twin: [Twin.com Casino, withdrawal held back due to Trustly deposit ! (goose rule?) (Page 1)

bobbyxs
Hello all together,

i've been reading this forum for about 6 years now and have been playing since then ^^
Have then times last week registered so that I can also contribute my knowledge as an experienced player here in the forum

Now I have a somewhat curious question to the Communitiy because of a payout that is not released.

I signed up at Twin because it has good ratings and is listed at GambleJoe, so far so good (verification was done within hours)
Deposited mostly via Sofortüberweisung and 1-2 times via Trustly, (unfortunately you can not see it under payment transactions exactly with which of the two).
Have then won a little over 500€ and have brought it via bank transfer to the payout.

After 4 days I asked in the chat, why this amount is still open -> Answer: there is a lot going on because of Corona etc..
Ok, I'm patient with something like that, after 5 days the amount was still open -> again turned to the chat support,
after intensive research of the employee came the answer !!!! Now to the actual topic ^^

Since I have also deposited via Trustly, all deposited transactions must be on their bank account as well as the also subsequent (so if you have
an amount to the payout has brought and the next day again via Trustly deposited this must first appear on their account)
According to the employee this takes 2-5 business days.
I have often deposited via Trustly and could often on the same evening at other OC's bring this to a payout and was then transferred via real time.
I immediately asked the employee where I could read this -> is nowhere written down,
as I said, I have never received such a statement from another casino,
(whether VS, Wildz, sunmaker, etc.).

Please enlighten me if I missed something over the years, and as a thought construct: If you would Deposit every day via Trustly -> you would never get your money xD

Chat history I copied. and I write this question also, because I often gelsesen have that with Twin the payouts last longer,
possibly others have also deposited via Trustly and therefore it came to longer delays.

Thank you for your attention

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bobbyxs
In summary: All Trustly transfers, whether they are before or after a withdrawal must be credited to their bank account,
in order for my withdrawal to be approved

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Gonzo
Rookie
Hi, sorry to hear that. So, generally casinos give a sort of "cash in advance" on any Deposit, even if that amount is already down from your account/credit card etc. There really can be delays sometimes with wire transfers.
BUT the cases of Twin accumulate, also immediately again the Twin army becomes active again. So first set Verustlimit! The excuse with Corona does not pull, meanwhile many casinos also work with home office. It seems to me that Twin is no longer as healthy as it was a few months ago.
Have patience Bobby, do not gamble away your money, think with this forum thread you have acted best.

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tontoo2
Experienced
Oh man, every time I look for a new regular casino...
Got a mail the day before yesterday from Twin for Verification, with 2 open withdrawals, sent documents to support@ and documents@, silence in the woods. Yesterday asked for a receipt in the chat, must not be processed immediately, but if sending by mail angefregt, I would like at least a receipt -> reference Coronakrise. Then 2 fields appear in the profile, where I can also upload the documents, also done -> processing...
Am really curious.

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zapatooo
There was a similar statement with me regarding the Corona crisis
I made some deposits the day before yesterday (via Trustly and via SOFORT) and was quite lucky
Now I have initiated two withdrawals via Trustly and since the evening before yesterday, the status "waiting for approval" has not changed

According to the chat it can take up to 72 hours before the payout/s are processed. Reason: Corona crisis and therefore high game volume...

Honestly, I doubt this statement, but I will be patient until tomorrow evening. Then the 72h will be over and let's see if Twin keeps its word

Other question for you: If I deposited via SOFORT, can I withdraw via TRUSTLY or is it possible that there are problems here?

VIelen thanks in advance for an answer

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zapatooo
Now it went super fast!
After another query in the chat I got the info that my withdrawals have now been processed. I also received the confirmation by mail and the money is already on my account.

Command back! Twin is probably a serious OC after all

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Pneumatic
Top Member
You wait for your payout at Twin, I wait for my first win 😂

So sometimes I really itch the bonus offers, but as soon as I start to make the first spinners I can puke, ^^ 🙈

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ATLIN3
Rookie
Oh I can only say to this:

You can always rely on Twin

Do not always immediately fall into panic, but understandably formulated inquiries in the chat ask - they are there always very helpful and also quietly so often questions until you understand the answer (corona or not).... of course it can take up to 12 hours depending on the time until a reasonable answer could come by mail *depending on the request - BUT IT COMES 😊

And I have never been disappointed with TWIN payouts

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tontoo2
Experienced
Verification and pending payouts also just done flawlessly for me. There was no confirmation from the server of receipt of the mail with the documents attached, but mail was received and processed. Everything was fine, the casino had already praised in the reviews; before the Verification was pending withdrawals were processed lightning fast.

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SJ1990
Visitor
Hey, may I ask how you verified yourselves?

I sent a utility bill and my driver's license in advance and both were approved.

Bank details I still have to send a photo then everything would fit or?

In the chat I just got the following info:
Reactoonz Spielautoma
Hey Kelly, unfortunately It speak English well
anished verified?

I will use a translation tool to understand and help you better

Thank you very much
Am I verified yet? Or is something missing
Yes, your account is now verified
Thank you
just one sec
I will confirm with our security team
Ok
Ok, they said it is still missing
Ok bank details are still missing then I think
We can't verify you completely yet.
You only have a secure deposit. If you Deposit or withdraw using other methods, we may need proof which cannot be fully verified at this time.

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Hot Topics27th Nov. 2022 at 01:59 pm CET

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