I requested a withdrawal of 1700€ via Trustly on January 13 & selected "United Kingdom" (because I have a mobile bank account based in the UK), which is why I could only enter account no + bank code instead of IBAN
As a result, I received an email from Slotsmillon on 15/01 that I should change the withdrawal to Revolut in order to proceed.
I told them my problem, that Trustly always shows me an error message with my "GB" - IBAN & "Germany" as selection & asked them to change the payout in the system to my IBAN (I have blocked payout, so I can not change anything myself)
On 19 January came the answer that it was so forwarded to the finance department and I should please be patient a little longer.
Now it is Tuesday & I still have not received any payment or message! It's getting on my nerves, as I really need the money now & more than a week has passed since I requested the payout. My documents were all successfully verified before and to delay the payout for so long, just for the change of account number to IBAN is quite annoying and so you think twice about playing there again in the future, when there are other comparable providers with the game selection in which you never had to wait so long neither for answers nor for payout or anything else .... How long should I wait and what else can I do? Lg
Jesss711 wrote on 01/22/2019 03:33: I requested a payout of 1700€ via Trustly on January 13 & selected "United Kingdom" (because I have a mobile bank account based in the UK)
How long should I wait and what else can I do? Lg
Don't withdraw via Revolut, they are junk anyway and oh well don't blame other people for your self made problems.
Write to Daniel!
This is the founder of Gamblejoe.
I remember when GJ added SlotsMillion here, Daniel wrote something like:
A super new best online casino
If it doesn't pay out, he pays it out of his own pocket ...etc.😂
Liked this post: Anonym, Anonym, Anonym, Anonym, kyosuma
Hi Jesss711,
Sorry for answering in English, my German is pretty limited and I do not trust Google Translate enough to use it here
After talking with the Finance department, I understood that the issue delaying the withdrawal is that you were requesting the withdrawal to a different account than the one used to Deposit initially, which is not allowed as per terms and conditions to avoid money laundering
We checked with one of our own Revolut accounts and it seems that the reason why you can't enter your IBAN is because you must request the withdrawal to your EUR account, not the GBP one. To do so, you will need to cancel the existing withdrawal and do it again. You have my word that it will be processed in priority and will reach your account immediately (since it's Trustly) as soon as you inform us you have done it.
I sincerely apologise for the inconvenience. Our goal is that every player receives her/his winnings within 3 working days maximum (depending on the payment method chosen, of course). In your case, we have been in contact with you since the day you requested the withdrawal trying to find a solution and get it sorted as fast as possible. I do hope this time it will work
If you need any live assistance, please contact our Customer Support via chat or drop us an email.
SlotsMillion wrote on 01/23/2019 at 11:00: Hi Jesss711,
Sorry for answering in English, my German is pretty limited and I do not trust Google Translate enough to use it here
After talking with the Finance department, I understood that the issue delaying the withdrawal is that you were requesting the withdrawal to a different account than the one used to Deposit initially, which is not allowed as per terms and conditions to avoid money laundering
We checked with one of our own Revolut accounts and it seems that the reason why you can't enter your IBAN is because you must request the withdrawal to your EUR account, not the GBP one. To do so, you will need to cancel the existing withdrawal and do it again. You have my word that it will be processed in priority and will reach your account immediately (since it's Trustly) as soon as you inform us you have done it.
I sincerely apologise for the inconvenience. Our goal is that every player receives her/his winnings within 3 working days maximum (depending on the payment method chosen, of course). In your case, we have been in contact with you since the day you requested the withdrawal trying to find a solution and get it sorted as fast as possible. I do hope this time it will work
If you need any live assistance, please contact our Customer Support via chat or drop us an email.
Have a great day!
Thomas - SlotsMillion
Great to see a Rep here, think you are the first one i have seen in this Forum. No problem about the language issues
I was told that you talked by phone to one of our Customer Support agents after I wrote to you here and that by requesting the withdrawal to the EUR account, it finally worked.
Could you please confirm it's solved and you received the money?
SlotsMillion a rip off company I am waiting for 100€ payout time one week.
And gamblejoe writes test results very well
gamblejoe you have no clue
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m****9
Forum posts:1.484Member has been banned
[solved] SlotsMillion does not still not pay out
7th Feb. 2019, at 04:50 pm CET#8
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Mit371 wrote on 02/07/2019 at 16:13: Slotsmillion a rip off company I'm waiting for 100€ payout time a week.
And gamblejoe writes tester results very well
gamblejoe you have no idea
It is called "for a week" not "time of a week", I'm not a teacher but something like that scratches my nerves! ^^
Write the SlotsMillion support here in the forum and give best some more info to your problem.
Mit371 wrote on 02/07/2019 at 16:13: Slotsmillion a rip off company I'm waiting for 100€ payout time a week.
And gamblejoe writes tester results very well
gamblejoe you have no idea
Write to the SlotsMillion support here in the forum and give best some more info to your problem.
[solved] SlotsMillion does not still not pay out
Nobody has liked this post so far
As a result, I received an email from Slotsmillon on 15/01 that I should change the withdrawal to Revolut in order to proceed.
I told them my problem, that Trustly always shows me an error message with my "GB" - IBAN & "Germany" as selection & asked them to change the payout in the system to my IBAN (I have blocked payout, so I can not change anything myself)
On 19 January came the answer that it was so forwarded to the finance department and I should please be patient a little longer.
Now it is Tuesday & I still have not received any payment or message! It's getting on my nerves, as I really need the money now & more than a week has passed since I requested the payout. My documents were all successfully verified before and to delay the payout for so long, just for the change of account number to IBAN is quite annoying and so you think twice about playing there again in the future, when there are other comparable providers with the game selection in which you never had to wait so long neither for answers nor for payout or anything else .... How long should I wait and what else can I do? Lg
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[solved] SlotsMillion does not still not pay out
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Mit371
Don't withdraw via Revolut, they are junk anyway and oh well don't blame other people for your self made problems.
This post has been translated automatically
[solved] SlotsMillion does not still not pay out
Liked this post: Anonym
This is the founder of Gamblejoe.
I remember when GJ added SlotsMillion here, Daniel wrote something like:
A super new best online casino
If it doesn't pay out, he pays it out of his own pocket ...etc.😂
So I think Daniel will have a good contact there.
But Daniel is pretty Busy right now.
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[solved] SlotsMillion does not still not pay out
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kyosuma
Sorry for answering in English, my German is pretty limited and I do not trust Google Translate enough to use it here
After talking with the Finance department, I understood that the issue delaying the withdrawal is that you were requesting the withdrawal to a different account than the one used to Deposit initially, which is not allowed as per terms and conditions to avoid money laundering
We checked with one of our own Revolut accounts and it seems that the reason why you can't enter your IBAN is because you must request the withdrawal to your EUR account, not the GBP one. To do so, you will need to cancel the existing withdrawal and do it again. You have my word that it will be processed in priority and will reach your account immediately (since it's Trustly) as soon as you inform us you have done it.
I sincerely apologise for the inconvenience. Our goal is that every player receives her/his winnings within 3 working days maximum (depending on the payment method chosen, of course). In your case, we have been in contact with you since the day you requested the withdrawal trying to find a solution and get it sorted as fast as possible. I do hope this time it will work
If you need any live assistance, please contact our Customer Support via chat or drop us an email.
Have a great day!
Thomas - SlotsMillion
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[solved] SlotsMillion does not still not pay out
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Mit371, m****9, 
SlotsMillion
Great to see a Rep here, think you are the first one i have seen in this Forum. No problem about the language issues
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[solved] SlotsMillion does not still not pay out
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I was told that you talked by phone to one of our Customer Support agents after I wrote to you here and that by requesting the withdrawal to the EUR account, it finally worked.
Could you please confirm it's solved and you received the money?
Thanks in advance
Thomas - SlotsMillion.
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[solved] SlotsMillion does not still not pay out
Nobody has liked this post so far
And gamblejoe writes test results very well
gamblejoe you have no clue
This post has been translated automatically
[solved] SlotsMillion does not still not pay out
Nobody has liked this post so far
It is called "for a week" not "time of a week", I'm not a teacher but something like that scratches my nerves! ^^
Write the SlotsMillion support here in the forum and give best some more info to your problem.
This post has been translated automatically
[solved] SlotsMillion does not still not pay out
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RiverSong
and write them in english, they like it best
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[solved] SlotsMillion does not still not pay out
Nobody has liked this post so far
he doesn't even know German, are you supposed to troll other people?
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