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Royal Panda: Harassment during payout

Topic created on 14th Aug. 2019 | Page: 1 of 2 | Answers: 15 | Views: 3,637
Clairy2612
Rookie

Harassment during payout

14th Aug. 2019, at 12:26 pm CEST#1
1 Like

Liked this post: Anonym
Hello dear players,

i would like to share with you my experience that I have now had at Royal Panda. I have made 4 withdrawals so far. 2x approx. 4000€ once 8000€ and now 22000€.
So far so good. (Had also always properly deposited)At the first withdrawal I had to verify myself, which is quite normal and known. The second withdrawal went reasonably problem-free. Waiting time about 5 days. With the 3 payout this year in May, I had to submit pay stubs and income to prove that I have the money to play. It was a huge circus and went on for a week, then I was assured that I would not need to submit anything when the audit was completed. After about 8 days I got the money. Now I have won on 8.8. the 22000€ and I am almost of the opinion that I no longer receive this. I had to completely present the account statements of September 2018 of March and May 2019. So I uploaded it all, although I have really annoyed but now comes the real hammer. I also play in other casinos, like many others and had last year in September 5 withdrawals from other casinos. I now have to write to all of them and submit winnings confirmations to Royal Panda. I have been busy uploading screenshots for 2 days. The other casinos think I'm stupid and ask why I need winnings confirmations from you to cash out at another casino.
Unfortunately I don't get an answer from Royal Panda why I need to do this. I am only told that if I do not bring the proof, the Verification will not be continued. I do not even know if this is allowed, but what do you do if you want to get your money. 4 withdrawals have now been approved. I am only missing SlotsMillion, but there is unfortunately no payout overview. But they have at least sent me the Trustly statement. But if that is enough I don't know, because on the Trustly confirmation it only says the amount and not who sent the money. And that is also on the bank statement. But I have sent the email history that this statement comes from SlotsMillion.
I hope that is paid out, but for me it is certain I will no longer Deposit there and delete the account.

My husband also had to send documents three times for each withdrawal.

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Anonym

Harassment during payout

14th Aug. 2019, at 12:34 pm CEST#2
1 Like

Liked this post: Avatar von Clairy2612 Clairy2612
Hello Clairy2612,

what I read here, if it has happened so, has for me nothing to do with a normal course of a safety inspection. I am also of the opinion that here a delay takes place!
This would be a case for the team of Gamblejoe and can not be simply accepted!

Greetings to you

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Clairy2612
Rookie

Harassment during payout

14th Aug. 2019, at 12:44 pm CEST#3
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Yes, this is really intense, I feel like a criminal. Not to mention the sleepless nights we have right now.
I can upload some screenshots, but I don't know how to do that?

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Anonym

Harassment during payout

14th Aug. 2019, at 01:22 pm CEST#4
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Clairy2612 wrote on 08/14/2019 12:44 PM: Yeah this is really intense, I feel like a criminal. Not to mention the sleepless nights we are having right now.
I'm happy to upload some screenshots but I don't know how to do that?

This is a pretty unusual case. I have never heard of this before, because although I have paid out high 4-digit amounts at 2 casinos several times this month, I have never once been asked for information of any kind.

I would really turn to Gamblejoe. Maybe they can do something for you

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Anonym

Harassment during payout

14th Aug. 2019, at 01:26 pm CEST#5
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Write to MGA and make an appointment. I would make myself with such a sum also times the fun and fly to Malta. The airport is 20 minutes away. Outbound flights to Malta gibts from 14.99 with Ryan Air. Cheaper than cab.

Sliema is a vacation place, there one can bring then calmly times a week around I think. Find a local lawyer, negotiate the fee and go.

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Anonym

Harassment during payout

14th Aug. 2019, at 01:33 pm CEST#6
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Incredible story - but I also think Royal Panda is an absolute snot puke casino. I have deposited there for 2 years and never won anything and that was a few thousand. Hope that you get the money and then I would close the account in your place. Go rather to Videoslots - there you do not have so ne shit. Daniel here from GJ has won well over 100K there and could pay out everything just like that in tens of 10K steps (but all in one fell swoop).

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Clairy2612
Rookie

Harassment during payout

14th Aug. 2019, at 01:37 pm CEST#7
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As I said I also play in different casinos, was a big one of StarGames and have also paid out there very often high amounts and have never experienced something like this. Especially what has September 2018 to do with a win from August 2019. If I want to ask Gamblejoe for help, what must den do? Write to the support? Sorry for the stupid questions?!

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Caro
Expert

Harassment during payout

14th Aug. 2019, at 03:04 pm CEST#8
1 Like

Liked this post: Avatar von Clairy2612 Clairy2612
Dear Clairy2612,

I have just forwarded your complaint to the manager of Royal Panda. Once I hear back, I will get back to you later via Communicator.


Greetings Caro

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Clairy2612
Rookie

Harassment during payout

14th Aug. 2019, at 03:18 pm CEST#9
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Ok thank you very much! Then I continue to hope for a good outcome!

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Kleinkariert
Expert

Harassment during payout

15th Aug. 2019, at 12:42 pm CEST#10
1 Like

Liked this post: Avatar von Fatally Fatally
For this, if it is true there should be minimum greylist

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