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Rizk: [unresolved] Unexplained account suspension at Rizk. Who can help me?

Topic created on 04th Jun. 2020 | Page: 1 of 1 | Answers: 8 | Views: 1,969
mexikaner

[unresolved] Unexplained account suspension at Rizk. Who can help me?

4th Jun. 2020, at 08:20 am CEST#1
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Hello,

i have been playing at Rizk for a few months and had a good impression of this casino so far.
Now comes the disillusionment.

I deposited a win of 2.100€ to my bank account on Monday, shortly afterwards I received an email with the request of a Verification based on account statements.
I uploaded these immediately on Monday, I had already successfully verified my passport and address data a few weeks earlier.

On Tuesday I wanted to log in and found out that my account was blocked.
Without notice and without any info.
I immediately wrote a mail to the customer support and got a confirmation that mail arrived and is being processed.
On the same day I tried to get an info in the chat but the employee could not give me any information about the reasons.
He told me that he will forward the case to the technical department.
On Wednesday, I wrote another mail and again turned to the chat, again the same game.

Is this a way to deal with customers?
I have made many deposits with Rizk so far and the first time I make a withdrawal, the account is blocked and the customer is left out in the cold.
I find this approach very unserious and customer unfriendly.
I am totally at a loss, because I do not know for what reasons the block took place and whether the money is paid out.

Can anyone give me a Tip on how I should behave or has anyone had a similar experience?
Would be happy if I get feedback on this.

Many greetings

Edit: Name removed

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Klempo77
Expert

[unresolved] Unexplained account suspension at Rizk. Who can help me?

4th Jun. 2020, at 08:29 am CEST#2
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Since Rizk is listed here, maybe you can ask Caro (one of the moderators here) for help

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upola
Legend

[unresolved] Unexplained account suspension at Rizk. Who can help me?

4th Jun. 2020, at 09:17 am CEST#3
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Try here.
https://www.gamblejoe.com/profil/caro/

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mexikaner

[unresolved] Unexplained account suspension at Rizk. Who can help me?

4th Jun. 2020, at 09:47 am CEST#4
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i have already communicated my complaint via the contact form, whereupon an email came from caro that i should use the forum here
without wanting to offend her, she has unfortunately not really helped me

how can caro help?
does she have contact with the casinos?

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upola
Legend

[unresolved] Unexplained account suspension at Rizk. Who can help me?

4th Jun. 2020, at 09:57 am CEST#5
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Yes, she did.
Wait a little longer, normally she can help.

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Anonym

[unresolved] Unexplained account suspension at Rizk. Who can help me?

4th Jun. 2020, at 12:23 pm CEST#6
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Caro will help you, but you should also first try to find a solution with the casino, and you should also ask the GJ friends for advice, one or the other has good tips, if then everything does not work, you will also get help from Caro.Sometimes it's just a small thing or misunderstandings among themselves, chat again politely with the casino and wait a few days, at the time the casinos are also fully loaded, staff shortages ect.Corona ect.

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Anonym

[unresolved] Unexplained account suspension at Rizk. Who can help me?

4th Jun. 2020, at 12:28 pm CEST#7
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Since Rizk is now processing your Verification, it is normal that your account is locked, some do so.When everything is in order, you will be able to use your account again and also get your money.Player protection is called that.

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mexikaner

[unresolved] Unexplained account suspension at Rizk. Who can help me?

4th Jun. 2020, at 03:41 pm CEST#8
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A little info would have been possible
Simply lock account without info sorry that simply not

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Caro
Expert

[unresolved] Unexplained account suspension at Rizk. Who can help me?

23rd Jun. 2020, at 12:31 pm CEST#9
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After I have not received any feedback from the user after asking several times, I will close the topic.

This topic was closed

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